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Wife's iPhone4 Unable to Send Pics to Mine

My wife and I upgraded a couple of weeks ago to the iPhone 4. However, whenever she sends me pics (via MMS) I never get them -- yet others who DON'T have iPhones do. This was not a problem with our 3Gs models.

I might add that she's able to get pictures from me, as well as my getting text messages from her without a problem. We are both at the current software update as well as having the latest version of iTunes.

Any theories as to why this is?
Thanks (and Merry Christmas!)

iMac 24" Duo Core Intel, Mac OS X (10.5.6), 4 GBs RAM

Posted on Dec 24, 2010 12:44 AM

20 replies

Feb 5, 2018 5:38 PM in response to Community User

Well, after Restoring the phone (a suggestion by one of the Apple Store employees) it still isn't working. However, I discovered that it does work if I'm at home using wi-fi -- but not while using the 3G network.

Feb 5, 2018 5:38 PM in response to DaVBMan

But she's able to send text messages fine. The only problem is that I can't get pictures from her even though (as mentioned) others do.

I can also receive pics from others without a problem as well.

Feb 5, 2018 5:38 PM in response to Community User

I'm going %$*@ crazy trying to figure this out. Despite my talking with both Apple and AT&T, this hasn't been resolved and I'm ready to throw the G--- phone out the window! Here's what I've done so far:

• AT&T reset both our phones from their end
• I reset and restored both phones from our end
• Apple had me remove the SIMM card (to both phones), wait 15 seconds then put it back in

And STILL not able to get photos via MMS from my wife's phone!

Feb 5, 2018 5:38 PM in response to NYGiants07

You were all correct -- it was a problem on AT&T's end. They reset her phone and problem was solved. Thanks a lot folks!

Happy New Year!

Feb 5, 2018 5:38 PM in response to Community User

Rats! I spoke too soon as the problem seems to be sporadic. No pics from my wife's iPhone although I did get another from my daughter (a non-iPhone user) just fine.

It's back to AT&T I guess.

Jan 19, 2012 3:51 PM in response to Community User

I have had the very same problem. I could not send pictures to my husband or son. I could not send group messages either. I went to the Genius Bar and they told me that I had a software issue and I should backup my phone, restore it to original settings, then back up the phone. Did not work. Genius Bar then said that I didn't do it right, I should back it up, restore it to original settings, then sync each setting, not to back it up, because I would just be putting the problem back on the phone. Did not work. Genius Bar said I needed a new Sim card. Did not work. They did not know what the problem was and gave me a new phone. SAME PROBLEM!!!


My other son then asked me to send a photo to my husband. I started to type his address into the To: line and he told me no, I should use the + in the blue circle. He then asked me to send a group message. I started to do the same thing and he again told me to use the + in the blue circle. This took care of my problems.


No where are we told to use the +sign in the blue circle. Apparently there is some sort of connection that is made when you do this. Please try it and let me know if this helps.

Wife's iPhone4 Unable to Send Pics to Mine

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