11 Replies Latest reply: May 5, 2011 1:13 PM by hilldvm
Mac Ray Level 2 Level 2
I just migrated to a new iMac that is using OSX 10.6. I selected the proper driver from the list provided by Apple and it still doesn't print correctly. My printer is an HP Deskjet 882c. I tried to use the driver from HP but when I installed it I can't figure out where the driver was installed. So I am restricted to trying to use Apples HP Deskjet 882C - Gutenprint v5.2.3 which doesn't work. It just prints jiberish.

iMac i3 21.5, Mac OS X (10.6.5), 12 GB ram
  • Mac Ray Level 2 Level 2
    I found my own answer to my printer problem and it is not pleasant. Notice posted at HP.com

    HP Product is Not Supported in Mac OS X 10.6 Snow Leopard
    We are sorry to inform you that there will be no Mac OS X 10.6 (Snow Leopard) support available for your HP product. Therefore your product will not work with Mac OS X 10.6.
    If you are using the Mac OS X 10.6 operating system on your computer, please consider upgrading to a newer HP product that is supported on Mac OS X 10.6. The majority of HP peripherals on the market are supported with Mac OS X 10.6.
    A small set of HP Inkjet printers beyond 5 years old are not supported with Mac OS X 10.6 Snow Leopard.
    There may be conflicts created by installing older pre-Snow Leopard drivers in new Mac OS X 10.6.
    Included in Mac OS X 10.6 Snow Leopard are third party Gutenprint drivers that may provide basic print functionality. Gutenprint is a collection of open source printer software, including PostScript Printer Description files (PPDs), that is part of Mac OS X. It was formerly known as Gimp-Print.
    When Mac OS X sets up a printer, it tries to locate the PPD file for the printer. If it cannot find the PPD file, you can use the Gutenprint PPD file.
    Please note that Gutenprint drivers are not supported by HP or Apple but may still provide basic print functionality.
    For more information about printers supported with Gutenprint drivers, please reference http://gutenprint.sourceforge.net/pSupportedPrinters.php (in English).
    For more information on the different options, click the How to Buy link at the top of the page.
    Printer models not supported in Mac OS X 10.6
    HP Business Inkjet 1000
    HP Business Inkjet 1100
    HP Business Inkjet 1200
    HP Color Inkjet CP1700
    HP CP1160
    HP Deskjet 810C
    HP Deskjet 815C
    HP Deskjet 816C
    HP Deskjet 825C
    HP Deskjet 830C
    HP Deskjet 840C
    HP Deskjet 845C
    HP Deskjet 880C
    HP Deskjet 895C
    HP Deskjet 920C
    HP Deskjet 930C
    HP Deskjet 940C
    HP Deskjet 948C
    HP Deskjet 950C
    HP Deskjet 955C
    HP Deskjet 957C
    HP Deskjet 960C
    HP Deskjet 970C
    HP Deskjet 980C
    HP Deskjet 990C
    HP Deskjet 995C
    HP Deskjet 1125C
    HP Deskjet 1180C
    HP Deskjet 1220C
    HP Deskjet 1280
    HP Deskjet 3810
    HP Deskjet 3816
    HP Deskjet 3820
    HP Deskjet 5100
    HP Deskjet 5550
    HP Deskjet 5551
    HP Deskjet 5600
    HP Deskjet 5800
    HP Deskjet 6122
    HP Deskjet 6127
    HP Deskjet 9300
    HP Deskjet 9600
    HP Photosmart 7150
    HP LaserJet 1020
  • Matt Broughton Level 5 Level 5
    The printer should work with the Gutenprint drivers. You should first try resetting the printing system. See http://docs.info.apple.com/article.html?path=Mac/10.6/en/14001.html. You can then re-add your printer using the Gutenprint drivers. Let us know if that solves your problems.
  • Mac Ray Level 2 Level 2
    I did the reset per instructions and used the Gutenprint driver and the printer still prints jibberish. Looks like I have to spring for another printer. I'm very disappointed that HP will not support my printer using Apples OSX 10.6. It still prints color photos seemlessly as long as I use my older imac.
  • Matt Broughton Level 5 Level 5
    Try using the HPIJS drivers. You can find all you need at http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx/hpijs. Be sure to install Foomatic-RIp and Ghostscript along with the hpijs package.
  • Mac Ray Level 2 Level 2
    Still no luck. I followed the simple instructions and still printing jibberish.
  • bdmarsha Level 4 Level 4
    If the older and newer Macs are networked, leave the printer hooked up to the older Mac and share it on the network. Your Snow Leopard Mac should be able to print to it properly as a shared printer.

  • Matt Broughton Level 5 Level 5
    That seems strange. This printer uses the PCL 3 printer language which is well supported in both the Gutenprint and HPIJS drivers.

    Was the printer connected directly to the computer running Snow Leopard? Did you try the Gutenprint drivers on the older Mac with the printer connected to the older Mac? That would give an indication whether it is a driver issue.

    I did notice that the HP website shows this to be an older printer. It looks like it may have been one of the earlier models to have a USB connection. I think there were some first generation USB port printers from HP that did not strictly conform to the USB specifications. That may or may not be an issue here.
  • Black Cardinal Level 1 Level 1
    I can confirm that I am getting the same behavior. My PowerBook G4 running Tiger prints just fine to it, but neither my MacBook Pro nor my wife's iMac (both running Snow Leopard) print anything other than gibberish dots. This is true whether the DeskJet 880C is connected directly with USB or if the PowerBook is connected and acting as the print server. It seems that the updated Gutenprint driver in Snow Leopard is broken for the 880C/882C.

    Is it possible to try the PPD file from Tiger on the Snow Leopard installations?
  • Black Cardinal Level 1 Level 1
    I should note that my cumbersome but effective workaround is to print to PDF on the Snow Leopard machines and then print this PDF from the PowerBook. This is too awkward for my wife to comfortably do, though.
  • Matt Broughton Level 5 Level 5
    Black Cardinal wrote:
    Is it possible to try the PPD file from Tiger on the Snow Leopard installations?

    The PPD is usually just reflective of and depends on a specific driver for non-PostScript printers. That is to say, the PPD from the HP driver in Tiger will not work in Snow Leopard because the HP driver does not work in Snow Leopard.

    Out of curiosity, have you tried either the Gutenprint or HPIJS drivers in Tiger?

    Message was edited by: Matt Broughton
  • hilldvm Level 1 Level 1

    I had the same problem getting my HP882C printer to work.  Prints just gibberish.  I'm new to Mac, got a MacBook Pro and frustrated my reliable 882C won't work.  I don't have previous Mac to try in a network.  Unless any other ideas, I may have to get a new printer.  Any suggestions on a new model that's just as reliable without all the bells and whistles?

                               Thank you in advance.