Spilled Nail Polish on my macbook pro

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Level 1

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Spilled Nail Polish on my macbook pro

My sister spilled nail polish all over my macbook pro. It is on and under the keys and on the screen. Everything works fine, but the nail polish just won't come off. I lifted off one key to try and clean it, and now that key won't come back on. Do you think apple will give me a new macbook since I am under warrantee? Will they clean it? I don't even know what to expect.

Macbook Pro, Mac OS X (10.6.5)

Posted on Dec 24, 2010 8:24 PM

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Answer 1

Kappy

Level 10

362,007 points

Dec 24, 2010 9:11 PM in response to annieeee345

Your warranty will not cover this. It's called negligence. They may repair it assuming it's repairable. Depending upon where the nail polish is it could eventually damage the motherboard. Repair cost will likely be very expensive unless you are very lucky.

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Answer 2

Allan Jones

Level 9

78,266 points

Dec 25, 2010 12:55 AM in response to Kappy

Probably the best outcome is qualifying for a "depot repair." That's when Apple send your computer to a central refurb facility rather than fixing it in your local store. If the case is not damaged, they will fix everything that they find wrong for a flat fee of about US$300. If the case cannot be cleaned, the price goes up by a couple of hundred to install your parts in a refurbed case. If the display must be replaced, add some more.

I'm guessing you are looking at a US$500-800 repair assuming you can get the depot repair. You'll have to ask Apple how they would handle it.

But Kappy is right--your Apple warranty does not cover this type of damage. You can check with your homeowners' insurance coverage. That might ease the pain but you still have to pay the deductible.

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