10 Replies Latest reply: Jan 16, 2011 7:09 PM by berimhsus
Kosi Level 1 Level 1 (0 points)
Hello!

I've been searching for a way to delete a contact group on the iPhone, but I was not able to find one. The only answers I have found tried to tell me that it is not possible to do this on the iPhone. But I can hardly believe that the people at Apple would be so stupid not to include such a thing, as there are iPhone users who do not own a computer. How should they manage their contacts?

So, would someone please be so kind and tell me how to delete a contact group on the device?

TIA,

Jan

iPhone 3G, iOS 4
  • Allan Sampson Level 10 Level 10 (123,375 points)
    You can manually add contacts on the iPhone and edit/delete contacts on the iPhone, but you can't manually add a contact Group on the iPhone.

    The only way to add a contact Group on the iPhone is by syncing contacts with a supported address book application on your computer where the Group is available and was transferred from. You want to get rid of the Group on your iPhone which was transferred from the address book app on your computer, delete the Group in the address book app on your computer followed by a sync.
  • Kosi Level 1 Level 1 (0 points)
    The only way to add a contact Group on the iPhone is by syncing contacts with a >supported address book application on your computer where the Group is available >and was transferred from. You want to get rid of the Group on your iPhone which >was transferred from the address book app on your computer, delete the Group in >the address book app on your computer followed by a sync.


    Unfortunately, Outlook 2010 does not show these groups, they only seem to exist on the iPhone. I created them on my former employer's notebook, which is no longer accessible for me. So, I have to delete those groups on the iPhone.
  • Allan Sampson Level 10 Level 10 (123,375 points)
    If the groups do not exist with Outlook on YOUR computer, under the Info tab for iPhone sync preferences with iTunes on your computer below the Advanced section, select Contacts for replace info on this iPhone followed by selecting Apply and a sync. This will replace all contacts on your iPhone with what is available in the Outlook address book on your computer.
  • Kosi Level 1 Level 1 (0 points)
    Somehow I got rid of the groups. Although I really can't tell what the key to the solution was, due to several experiments. But here is what I did:

    As I updated to 4.2.1 and the groups were not in Outlook, I did not expect them to be there, but they showed up. Then, I installed a free app (Power Contact Lite), which can delete groups. But after the next sync, the groups were back again. Grmpf. Then I tried the replace option, like Allan suggested. The groups were still on the iPhone. I deleted them once more with the PContactLE app, and finally I could sync without having those groups revived.

    All this doesn't really make sense to me, I can't see why this chain of actions solved my problem, but it did. One more thing I did not understand: I created a group with the app, synced, and did not see it in Outlook.

    One word to the people at Apple: it is a shame that this functionality is missing in the iPhone! And, it's an even bigger shame that you let your customers do your work in the forum here. I expected to have an Apple employee read and answer the messages.

    Anyway, thanks to everyone who was trying to help.


    Jan
  • Kosi Level 1 Level 1 (0 points)
    See my last post.
  • Allan Sampson Level 10 Level 10 (123,375 points)
    And, it's an even bigger shame that you let your customers do your work in the forum here. I expected to have an Apple employee read and answer the messages.


    You should have read the terms of use for these discussions, which you were provided and had to agree with when registering here and you would not have expected this here.

    http://discussions.apple.com/help.jspa#discuss

    What is Apple Discussions and how can it help me?
    *Apple Discussions is a user-to-user support forum* where experts and other Apple product users get together to discuss Apple products. You'll find a wealth of information about your favorite Apple hardware and software products that will help you get the most out of your purchase. You can participate in discussions about various products and topics, find solutions to help you resolve issues, ask questions, get tips and advice, and more.


    If you have a technical question about an Apple product, be sure to check out Apple's support resources first by consulting the application Help menu on your computer and visiting our Support site to view articles and more on our product support pages.


    If you want direct support from Apple, check this link for the phone number.

    http://support.apple.com/kb/HE57
  • Kosi Level 1 Level 1 (0 points)
    You should have read the terms of use for these discussions, which you were >provided and had to agree with when registering here and you would not have >expected this here.

    Who in the world has time to read these lengthy pamphlets in detail? Don't be ridiculous!

    If you want direct support from Apple, check this link for the phone number.

    Guess what I did before posting here. Yep, I looked for an email address or a phone number. I could not find a single mail address, and the phone number for Germany is an overpriced rip-off (about 10 times the price of a normal landline call).
    I expect a good service when I buy such a high priced product, so, when there is no mail support and phone support has prices suited only to chase people away, I expected that the support guys from Apple must be here. But obviously Apple doesn't think they have to provide a service that's suited to the high prices of their products. I will keep that in mind.
  • Allan Sampson Level 10 Level 10 (123,375 points)
    The terms of use for these discussions is not a lengthy document which also includes some commonly asked questions and answers. I copied the very first commonly asked question and answer. if you choose not to take a few minutes out of your hectic and trying day to read what these discussions are about, then you shouldn't expect and ASSume anything or don't be so upset when what you expect is not provided.

    Apple doesn't think they have to provide a service that's suited to the high prices of their products. I will keep that in mind.


    They certainly do which is rated the best in the industry by a number of independent agencies, and you do that.
  • JensDK Level 1 Level 1 (0 points)
    I have: the same problem as Kosi.
    My platform:
    iPhone 4
    Microsoft Outlook 2007 on Windows XP
    iTunes 10.1.1.4

    Solution i simple:
    On your iPhone - go to Appstore and install Power Contact (Lite).
    Launch the app:Power Contact and from that -> Delete the unwanted groups.
    Done:o)

    There is no need to try to operate this via iTunes - it doesen´t help!

    I noticed that neither contact groups or folders that i create in Outlook 2007, will appear on my iPhone.
    Also i noticed that Contact groups created on iPhone (in Power Contact) doesen´t appear in my Outlook.

    My conclusion about this is:
    Sync. of groups between iPhone and Outlook 2007 does not work.

    And no surprise - Apple won´t support Flash - the most used content format on the www. So why would any one expect Apple to fully support the most used business mail client in the world...


    Jens
  • berimhsus Level 1 Level 1 (0 points)
    I was trying to figure out the same problem. Thanks this worked!! Downloaded the App, deleted the group and removed the app.