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All of my SMS messages have disappeared

3101 Views 4 Replies Latest reply: Dec 25, 2010 9:54 AM by SkintandDemoralised RSS
SkintandDemoralised Calculating status...
Currently Being Moderated
Dec 25, 2010 9:18 AM
Hi everyone,

This morning I was sending a group text to 35 of my contacts. Whilst it was sending it disappeared, along with the rest of my texts, which dated back to when I first bought the phone in August 2008.

As with most issues, my first instinct was the switch the phone off and then back on again, but this didn't work. I also rebooted it (held the power and home button) but again, it didn't work.

For some reason, iTunes isn't presenting me with the option to "Restore from Back-Up", although I do have a fairly new laptop. I'm sure that I've created a Back-Up on my new laptop, but obviously not.

Does anybody know either (a) why this may have occurred or (b) how I can retrieve my lost text messages? This isn't essential, but as I said, I had texts dating back to August 2008 so it'd be nice to have them back!

Any help or information would be much appreciated.

Thanks in advance,
Matt.
Windows 7
  • Allan Sampson Level 10 Level 10 (122,160 points)
    Currently Being Moderated
    Dec 25, 2010 9:29 AM (in response to SkintandDemoralised)
    For some reason, iTunes isn't presenting me with the option to "Restore from Back-Up", although I do have a fairly new laptop. I'm sure that I've created a Back-Up on my new laptop, but obviously not.


    Where or when are you not being presented with the option? When selecting Restore with iTunes, you aren't presented this option until after your iPhone is erased and the firmware is re-installed. After the firmware is re-installed you are prompted to restore from the backup which is the default selection.

    Your iPhone's backup is updated by iTunes as the first step during the iTunes sync process. Go to iTunes > Preferences and under the Devices tab you can view your iPhone's backup or backups if more than one is available and the date and time the backup was last updated.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.5),  iPod w/Video 30GB,  iPhone 4 32GB
  • Allan Sampson Level 10 Level 10 (122,160 points)
    Currently Being Moderated
    Dec 25, 2010 9:42 AM (in response to SkintandDemoralised)
    You're welcome.

    A backup for your iPhone is not created simply by connecting your iPhone to iTunes.

    You must sync your iPhone with iTunes which means you have never synced your iPhone with iTunes on your new computer until just before starting this thread, or without syncing you did a right-click on your iPhone under Devices in the iTunes source list and at the menu window that appeared, you selected backup to manually create a backup for your iPhone. This did not occur any other way.

    And if this backup was created for your iPhone after the messages went missing, you will need to restore your iPhone with iTunes from your iPhone's backup on your old computer where your iPhone was synced before getting a new computer. When prompted to update your iPhone's backup as the first step, decline the prompt.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.5),  iPod w/Video 30GB,  iPhone 4 32GB

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