4008 Views 4 Replies Latest reply: Dec 25, 2010 9:54 AM by SkintandDemoralised
For some reason, iTunes isn't presenting me with the option to "Restore from Back-Up", although I do have a fairly new laptop. I'm sure that I've created a Back-Up on my new laptop, but obviously not.
Where or when are you not being presented with the option? When selecting Restore with iTunes, you aren't presented this option until after your iPhone is erased and the firmware is re-installed. After the firmware is re-installed you are prompted to restore from the backup which is the default selection.
Your iPhone's backup is updated by iTunes as the first step during the iTunes sync process. Go to iTunes > Preferences and under the Devices tab you can view your iPhone's backup or backups if more than one is available and the date and time the backup was last updated.
A backup for your iPhone is not created simply by connecting your iPhone to iTunes.
You must sync your iPhone with iTunes which means you have never synced your iPhone with iTunes on your new computer until just before starting this thread, or without syncing you did a right-click on your iPhone under Devices in the iTunes source list and at the menu window that appeared, you selected backup to manually create a backup for your iPhone. This did not occur any other way.
And if this backup was created for your iPhone after the messages went missing, you will need to restore your iPhone with iTunes from your iPhone's backup on your old computer where your iPhone was synced before getting a new computer. When prompted to update your iPhone's backup as the first step, decline the prompt.