Jelly2008
Level 1 (0 points)

Q: Ipod Shuffle 4th generation won't sync

I just bought my mother an ipod shuffle and it will not sync. I successfully downloaded itunes 10, and I have went through all the troubleshooting steps, yet I can't get the computer to recognize the device or itunes to recognize it. I NEED HELP.

Gateway NV52, Windows 7

Posted on Dec 25, 2010 10:08 PM

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Jelly2008

Q: Ipod Shuffle 4th generation won't sync

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  • Helpful answers

  • by PT,

    PT PT Dec 28, 2010 6:56 AM in response to Jelly2008
    Level 7 (20,875 points)
    Dec 28, 2010 6:56 AM in response to Jelly2008
    Is the cable pushed ALL THE WAY into the shuffle?

    The headphone style jack will go mostly in and stop and you need to give it one final shove to snap it the rest of the way in. The plastic body of the plug should be flush with the shuffle's body. If you see any of the metal of the plug, then the cable isn't fully seated in the jack.

    Regards,
    Patrick

  • by appleiris,

    appleiris appleiris Dec 31, 2010 9:12 AM in response to PT
    Level 1 (0 points)
    Dec 31, 2010 9:12 AM in response to PT
    This was helpful. I was just about to post the same problem of not having my device recognized and not able to sync. I'm not sure if I'll still have problems but at least now the cable is pushed all the way into the shuffle. I also just bought my shuffle yesterday. First ipod product ever.

  • by Reggie Barton,

    Reggie Barton Reggie Barton Jan 1, 2011 8:42 PM in response to Jelly2008
    Level 1 (10 points)
    Jan 1, 2011 8:42 PM in response to Jelly2008
    In addition to making sure the jack is plugged in "all the way" (the last stop on it is a snappy CLICK in). You should also try multiple usb ports. If after trying multiple usb ports and making sure it is clicked fully in and the device still does not appear in iTunes you may want to borrow someone elses shuffle sync cable or take it in to the apple store / call apple care.

  • by Naz224,

    Naz224 Naz224 Jan 19, 2016 4:46 PM in response to PT
    Level 1 (0 points)
    Jan 19, 2016 4:46 PM in response to PT

    Hi i have a similar problem but it  is connected to my computer but it wont sync with itunes at all

     

    KJW

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jan 19, 2016 4:53 PM in response to Naz224
    Level 8 (40,484 points)
    Mac OS X
    Jan 19, 2016 4:53 PM in response to Naz224

    Does the iPod appear in iTunes (as a device button on horizontal bar), so you cancel select it to show its settings screen?  Or is the reason for not being able to  sync because the iPod does not appear in iTunes?

     

    When you connect it, what does the shuffle's light do (if anything)?  Does it blink initially with orange color?  Is it solid (not blinking)?