iTunes Connection Problem

I cant get even get itunes to launch hello apple Time to d somethimg alot of people havn problems mine hasn't worked for about two weeks

I haven't been able to access the store with the Network Problem for around 3 weeks now. This also gets in the way of burning CDs onto my computer. It doesn't recognize the album, artist, track name, anything - so the process would be all manual, and I'm not willing to do that for all of my CDs. I would really like some resolution to this problem because it's really starting to **** me off.

http://support.apple.com/kb/TS1490?viewlocale=en_US

I followed these steps and it works for me now. So relieved!

This has to be an Itunes problem...I have never had this before and never changed anything on my computer and all of the sudden can't access itunes store because of a "network error". Hopefully Apple will fix it since I have itunes gift cards to load and make some purchases.

I figured out my problem - it was software I have had for many years on my desktop called checkpoint integrity agent. I deleted it and can now connect to iTunes store. This was never a problem before so something changed in iTunes 10, but I don't know what.

This problem is related to having your computer, Apple device, etc
(from your current physical location) being unable to resolve/connect to
the following site/domain names and their related IP address(s).

The following table is presented to help explain/clarify this issue:

Site/Domain name | IP Address
phobos.apple.com | 17.250.237.43
deimos3.apple.com | 206.169.246.144
albert.apple.com | 17.149.240.64
gs.apple.com | 17.151.36.30
itunes.apple.com | 206.169.246.171
ax.itunes.apple.com | 206.169.246.139

If ANY of these sites/IP address are unresolvable (via PING for example)
then the ability/usability of Apple's iTunes (and the Store) will suffer.

To have yourself verify that (if) you can connect to these sites, you'll
need to open up a MSDOS/Command prompt window
and then type "ping" (without the quotes) and one of the (above) listed sites.

For example you would type the following at your command prompt:
ping phobos.apple.com (then press the return/enter key)
which (should) give you results like this:
pinging phobos.apple.com.akadns.net http://17.250.237.43 with 32 bytes of data:

Note: Anyt response other than "reply" (like Request timed out)
indicates a problem resolving the site's name to an IP address
and (generally) has NOTHING to do with your (normally functioning) computer
as this is dependent on the ISP (Internet Service Provider) that you are
using to connect to the Internet (like Sprint, Insightbb, etc) with.

The 'key' here is that it's the ISP's responsibility to (properly) resolve
the site's name to (one or more of) Apple's sites.

If (however) Apple (itself) is (currently) experiencing a DDOS attack
(Distributed Denial Of Service) upon one (or more) of it's sites, then THAT
would explain a possible cause of the problem.

However I stress THAT is NOT the problem since I can connect from my Insightbb
(ISP provider) at home but (currently) can not connect at work via their ISP.

This is (also) WHY the "tag" of the FQDNSN (Fully-Qualified DNS Name)
is listed as http://akadns.net since that is the ISP/Router resolving the DNS name!

I hope that this has helped shed some light as to WHo's problem this REALLY is,
and will help to stop the Apple-User 'finger-pointing' game in it's tracks! 😉

Your's The Lan_Man! 😉
William Cull
Technology Specialist
University of Louisville

What worked for me is disabling Microsoft Security Essentials' real-time protection.

However, I still cannot ping phobos or albert. Everything else pings fine.

Hmmmm.. Sounds like your DNS provider is having routing issues!

What I suggest that you do is to use OpenDNS as your DNS Provider!

This (ultimately) worked for me and they have great tutorials
to guide you through the setup process.

An account with them is FREE so give www.opendns.com a shot and see if that
will make it more reliable for you! 😉

The Lan_Man

I am not sure if this is an iTunes problem, an iPod touch problem, or a combination of the two. Everytime I plug in my iPod touch, I have to restore it to factory settings, and then repurchase anything I bought on the iPod before I plugged it in. This is the third time in a row that this problem has happened, and I am getting frustrated. Help?