Poor Customer Service

Question

Level 1

0 points

Poor Customer Service

I have been using Apple products for more than 4 years and I have never had issues with service until today. I recently had a charging issue with my iphone and had been taking with apple care multiple times after receiving incorrect information I requested to file a complaint. During my discussion with the lady in the complaint depart she actually laughed at me and was so rude and not helpful at all. She offered to send me a free apple t-shirt which to me was a slap in the face. I have never experienced such horrible customer service before. This experience has serious made me think about not using mac products anymore.

Posted on Dec 26, 2010 11:42 AM

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Answer 1

roaminggnome

Level 10

106,365 points

Dec 26, 2010 11:55 AM in response to Mari4

You are not addressing Apple here.

We are all iphone users like you.

You can leave feedback for Apple at:

http://www.apple.com/feedback

Sorry about your issues.

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Answer 2

Mar 15, 2011 8:24 PM in response to Mari4

You think that's bad. I was called a "racist" by an african apple representative today because I couldn't pronounce his name.

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Answer 3

deggie

Level 10

167,177 points

Mar 15, 2011 9:12 PM in response to MrPr0phecy

And when you asked to speak to his supervisor, or called back and asked for a supervisor what did they say?

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Answer 4

Mar 15, 2011 9:26 PM in response to deggie

They said he was the supervisor!!!

seriously!

But I spoke to another supervisor later in the day that said they would look into it.

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Answer 5

Mac-Medic

Level 6

17,301 points

Mar 15, 2011 11:07 PM in response to MrPr0phecy

Tip: If for any reason you are having problems getting an issue resolved with an Apple product, stop calling and dealing with support. Call Apple and ask to be transferred to "Customer Relations." Calmly explain the situation with them and give them all the case numbers you have so far. They will do what it takes to make you happy. They key is to be patient. Usually if they can't fix a product in three repair attempts, they will replace it.

Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
 MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG

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Answer 6

Sep 24, 2011 12:09 PM in response to deggie

I was hung up on

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Answer 7

Sep 24, 2011 12:12 PM in response to sonnyfromestherville

My guess is that you must have been incredibly rude.

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