If Iphone is defective will they replace with new phone?

pourliberte wrote:
In a nutshell, I purchased a brand new phone (regardless of retail price of two-year plan price) and after discovering it was defective, they replaced it with a refurb (that has a selling price of $100 less than the new price). This all happened within a two-week period.

How do you know that's the selling price? It sounds like the cost of Out Of Warranty service ($199 for all iPhones).

What was wrong with the iPhone? Maybe the Apple retail store waived a service charge for you.

The problem is that you are confusing "purchasing", "replacing" and "repair".

You put down your money and "purchased" a new phone and took it home.

That phone had (I assume) some kind of problem and you took it back to the store. If you took it to AT&T or the Apple Store and they decided to "replace" the phone, you would receive a new phone, with all accessories, in exchange for your defective phone.

However, here is where you seem to be confused, if the iPhone is taken for "repair", instead of taking your phone and keeping it for several days to remove the defective part and replacing it, Apple instead keeps a stock of phones they can exchange for your defective phone and you are not without. When I was in the Army, we did this with tanks and called them "floaters", it kept the tank unit combat ready instead of having a tank in repair for an extended period of time. Back to the iPhones, the replacement may or may not be a "referbished" unit, there is no way to tell. They in turn take your phone back to the factory and perform the repair and place it into the "repair/replacement" stock for another person needing a repair.


Message was edited by: J.K. ROFLing

<Edited by Host>

You would have to ask AT&T.

As long as the iphone works and looks as it should I don't see the issue.

Once you opened the box, your was a used iphone and will be a refurbed unit that someone will get once it has been repaired and checked and it will be as good as new ( maybe better as it has been checked out).

If a working iphone is the goal, then you have succeeded.

There is no way to tell if the iphone you have is new or refurb. The rep should not know either. All replacements, new and refurb, come in the same box. You cannot tell the difference.

No, Apple will not give you $100.

You could check with whomever you purchased to see if it could be returned, but it is doubtful, as you no longer have the original device.

Just assume that you have a new replacement iphone ( as you do not know and should not know one way or the other) and call it a day.

It's not a $299 phone. That is the heavily discounted price you pay when you sign up for two years of further payments to AT&T. The phone is sold in the UK for £499 or £599. Please stop spamming your imagined problem with you maybe refurb replacement.

They swap put with service units which can be refurbed or new ( you get no choice). The store nor you should know the difference or be able to tell.