13 Replies Latest reply: Jan 2, 2011 11:51 AM by b noir
gblunt99 Level 1 Level 1 (0 points)
I'm unable to download podcasts and iTunesU material from iTunes Store. For the past few days I've been getting this message: "We could not complete your iTunes Store request. A required iTunes component is not installed. (-42404)

There was an error in the iTunes Store. Please try again later."

I had to reinstall my OS X last week, so maybe that's the source of the problem. But it says my iTunes Software is up to date. I'm using iTunes 9 (2.6.1) with Tiger 10.4.11.

Anyone know how to fix?

Cheers,

GB

PowerBook G4 Pismo 550 Mhz, 100 GB HDD/7200, 1 GB RAM, OS 10.4.11, Mac OS X (10.4.11), PowerBook G4 12" Superdrive w OS 10.4.10
  • Jolly Giant Level 7 Level 7 (25,440 points)
    could be this support article helps: [iTunes: Error 42408 or Error 42404 after upgrading to iTunes 9.0.3|http://support.apple.com/kb/TS3258].

    JGG

  • gblunt99 Level 1 Level 1 (0 points)
    Thanks, JG--but it says iTunes 10.1 requires OS X 10.5 and I don't have that. (I've resisted the urge to upgrade for several reasons--don't want to slow down, and also I use a much older computer with 10.4.11 that I'm constantly syncing with this so don't want to introduce hiccups.)

    I DO think I need to reinstall iTunes.

    Cheers,

    GB
  • b noir Level 9 Level 9 (72,015 points)
    I DO think I need to reinstall iTunes.


    Let's hold off on that for the moment. The 42404 can be caused on other versions of iTunes (than 9.0.3.thingy) by configuration file issues. So let's try the *Remove the SCInfo folder* section from the following document:

    [iTunes repeatedly prompts to authorize computer to play iTunes Store purchases|http://support.apple.com/kb/TS1389]
  • gblunt99 Level 1 Level 1 (0 points)
    Thanks b,

    I don't seem to have an SC Info folder. I looked in Users/Shared and it's not there. I did a Find in Finder and also a Spotlight search. Doesn't seem to be one.
  • gblunt99 Level 1 Level 1 (0 points)
    This thread seems to be about the identical problem. I also just did a Archive and Install of 10.4.11

    http://discussions.apple.com/message.jspa?messageID=8685391
  • b noir Level 9 Level 9 (72,015 points)
    Interesting ... we might have an issue with permissions on the Shared folder then, preventing the SCInfo folder from being created.

    Is the following document of any help?

    [iTunes: Missing folder or incorrect permissions may prevent authorization|http://support.apple.com/kb/TS1277]
  • gblunt99 Level 1 Level 1 (0 points)
    Thanks b,

    I opened Terminal, and typed sudo chmod -R 777 /Users/Shared.

    It asked for my password, which I typed in. It didn't show on the screen, not even asterisks (is that a security measure?).

    Then I hit Return. Didn't get any confirmation that anything had happened, just took me back to the opening line.

    Quit Terminal and opened iTunes. Alas, no change.
  • b noir Level 9 Level 9 (72,015 points)
    Hmmmmm. On a Windows set-up, the next thing I'd check on with a mysterious SCInfo problem would be disk/file-damage possibilities. So I think that'd be the next thing to try here too.

    (If someone could walk g through using Disk utility or other Mac disk-checking utilities, I'd be much obliged.)
  • Jolly Giant Level 7 Level 7 (25,440 points)
    gblunt99 wrote:
    It asked for my password, which I typed in. It didn't show on the screen


    yes, that's +expected behavior+ - the password will not be displayed

    Quit Terminal and opened iTunes. Alas, no change.


    how about you try to upgrade to iTunes 9.1.1 (or 9.2.1) ? you can download either version from [here_|http://support.apple.com/kb/index?page=search&src=support_site.kbase.search&lo cale=enUS&q=itunes%209.1].

    you can either *remove iTunes completely* (click here and follow the instructions), or run the standalone installer over your existing installation.

    note that neither will do anything to your media files, playlists, ratings, etc.

    another thing to try would be to create a new admin user account account, log in to that, launch iTunes, and try to download e.g. any free app. if it works using the new account, @ least you know the issue is restricted to your usual account.

    finally, check out this support article on how to [_*... perform disk maintenance with Disk Utility and fsck*_|http://support.apple.com/kb/ts1417].

    please let us know what transpires.

    JGG

  • gblunt99 Level 1 Level 1 (0 points)
    Thanks JG,

    I'm already using 9.2 (61), and when I've tried to upgrade I get the message saying I'm using the latest version.

    I have used Disk Utility many times. Most recently about ten days ago, where I repaired permissions, repaired disk, and finally did an archive and install. I think that's when the iTunes issue started.

    As to accounts, do you mean create another iTunes admin account? Or another computer admin account. Must say I'm reluctant to try with iTunes. If they mess me around with one account, opening another seems like asking for more trouble. I don't understand why this is so hard--they have my name, password, email, credit card number, account name. They have my authorization (or did, until they decided they didn't). Why can't they just give me what I've paid for by recognizing one or more of these various authenticators?

    I'll try a permissions repair again, maybe using Applejack if I still have it after the reinstall.

    Cheers,

    Giles
  • Jolly Giant Level 7 Level 7 (25,440 points)
    gblunt99 wrote:
    do you mean create another iTunes admin account?


    no.

    Or another computer admin account.


    yes.

    JGG

  • gblunt99 Level 1 Level 1 (0 points)
    I decided to try the permissions repair route once more. To that end, I ran Applejack, which noted, first thing, "SC Info file is missing." It seemed to adjust a lot of permissions, but when I ran iTunes again, nothing had changed.

    Then I thought, what I've really wanted to do was reinstall iTunes, but the Software Update kept telling me the software was up to date so it wouldn't download anything. Also, my version was 9.2. (61) which looked to me to be newer than 9.2.1, but apparently that's not the case. I used the link JG gave me above and downloaded it and installed (fully expecting to get a message saying "a newer version already installed" but I didn't). Restarted, and now everything works fine. Sheesh.

    Thank you all for your patience and your advice. I think I can mark this one answered.

    (Now I have to head over to the G3 forum and try to sort out my Pismo which is having serious hardware issues.)

    Cheers,

    Giles
  • b noir Level 9 Level 9 (72,015 points)
    Excellent news, Giles. Best wishes for the rest of the year.