Can't finish iTunes install. Message: Bonjour services failed to start..

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Can't finish iTunes install. Message: Bonjour services failed to start..

I already had iTunes on my PC, but my daughter got a new iPod as a gift and the directions said to install the latest iTunes software. Once I did that I got almost all the way through the install and got this message: "Bonjour services failed to start. Verify sufficient privileges to start system services." I spent 2 hours on the phone with Apple Support as they walked me through several uninstalls and installs. Nothing has worked. They are now saying that it must be a Microsoft problem. I am the only administrator on my PC.

Can anyone help?

Windows XP

Posted on Dec 27, 2010 8:04 AM

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Answer 1

b noir

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72,324 points

Dec 27, 2010 12:38 PM in response to beache01

Sometimes that one can be caused by the BonJour Service getting stuck in an anomalous state. If that's what is afoot, sometimes disabling the BonJour Service prior to an install will get us past the troubles.

In your Start Menu, right-click Computer and select "Manage".
Expand "Services & Applications".
Open "Services". (Maximise the window to better see what's going on.)
Right-click the BonJour Service and select "Properties". In the "General" tab, set Start-up type to "Disabled". Click OK.
Restart the PC and try another iTunes install. Does it go through properly this time?

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Answer 2

beache01 Author

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Dec 27, 2010 12:44 PM in response to b noir

Bonjour is not listed in the "Services" list. During my time on the phone with Apple Support, we wiped out every trace of iTunes and related installs.

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Answer 3

b noir

Level 9

72,324 points

Dec 27, 2010 12:48 PM in response to beache01

Okay ... checking on some other possibilities.

By any chance, do you currently have the CyberPatrol internet filter installed on that PC? If so, try (temporarily) uninstalling CyberPatrol and installing iTunes. Does it go through then?

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Answer 4

Dec 27, 2010 3:01 PM in response to b noir

im having the same problem.. i responded to one of your posts on a different thread doing what you told me to do.. can you follow up that please? 🙂

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Answer 5

beache01 Author

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Dec 27, 2010 3:13 PM in response to b noir

No I have AVG Free installed. Tried disabling that and my firewall--still had the same message.

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Answer 6

beache01 Author

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Dec 29, 2010 8:09 AM in response to beache01

I went to the Apple Store yesterday. They told me that I need Windows 7 or Vista to run this version of iTunes. but when I went to the Apple website they list Windows XP as okay....

At the advice of a friend I downloaded an older version of iTunes (version 9). It downloaded just fine and all my songs are there! But now I am back to the original Christmas Day problem: when I plug in the new iPod Touch it is not recognized by iTunes. The Apple Store checked the iPod, got it up and running and said that it is fine.

Is this a Windows problem or an Apple software problem?

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Answer 7

Jan 1, 2011 12:29 AM in response to beache01

I was getting the same message, after searching the net reading and trying different suggestions none of which worked.
Download Revo Uninstaller pro 30 day trial
Carry out a full back up of system.
.Using revo,forced uninstall on menu bar uninstall all ref to
1. i tunes,
2.Quick Time
3.Bonjour
4.and apple
I then went to run>regedit>Computer>find enter one at a time
1. i tunes,
2.Quick Time
3.Bonjour
4.and apple

from the results of the find search i deleted any reference to search
Checked control panel to make sure there was no reference to any of the deleted items
Installed i tunes 10
Worked ok now can use my i pod touch
Carry out full back up.
This worked for me hope this helps and that the above makes sense this is the first time i have posted

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