Can't locate to delete file...Need help...

So my kid got a fisher price iXl toy which required that I download the drivers for the mac as it didn't come with a disc for the mac. I downloaded the file fine and launched it however the software wasn't able to connect to the fisher price server, don't know why.

I then decided to use our netbook which worked just fine.

Today, I had several freezing of Safari and Firefox and wasn't sure why until I launched Console to see that there is a file that is trying to make a contact every 10 seconds; I'm not exactly sure if that's what its doing but it seems like it.

I can see the location of file on console but when I follow it, I can't locate it. Here's what it looks like:

12/28/10 10:17:41 AM com.apple.launchd[106] (com.fisherprice.iXLagent[252]) posix_spawn("/Applications/iXL.app/Contents/Resources/iXLAgent.app/Contents/Mac OS/iXLAgent", ...): No such file or directory

Can someone help me to remove this process?

G4 Dual 1.25 MDD, Mac OS X (10.5.8)

Posted on Dec 28, 2010 1:58 PM

Reply
9 replies

Dec 28, 2010 2:17 PM in response to jsa

Uninstalling Software: The Basics

Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.

Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.

Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.

Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.

Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.

If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.

Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.

There are also several shareware utilities that can uninstall applications:
AppZapper
Automaton
Hazel
CleanApp
Yank
SuperPop
Uninstaller
Spring Cleaning

Look for them at VersionTracker or MacUpdate.


For more information visit The XLab FAQs and read the FAQ on removing software.

Dec 28, 2010 3:57 PM in response to Kappy

Thanks for the tip...

I went through your suggestions and though the software doesn't have an uninstaller nor does it ask to have one installed during installation, I did download Hazel and used it; checked console afterwards and found it was doing the same thing.

Reloaded the toy software and the attempts it makes every 10 seconds stopped. Used AppTrap this time and still the same...I cleaned up the files from the locations you provided manually and still the same...

Dec 28, 2010 6:11 PM in response to CMCSK

Thanks CMCSK...

I was able to do that which stopped the continuous process...I then deleted all files associated with the software...Restarted my mac and checked console only to find that process still active, just doesn't make sense...I did a search for that software and the ixlagent and nothing comes up...

Dec 28, 2010 6:47 PM in response to jsa

Hi,

12/28/10 10:17:41 AM com.apple.launchd106 (com.fisherprice.iXLagent252)
posix_spawn("/Applications/iXL.app/Contents/Resources/iXLAgent.app/Contents/>Mac OS/iXLAgent", ...): No such file or directory


This console entry suggests that the file generating the log entries is a "launch agent" named com.fisherprice.iXLagent.plist which is trying to launch a component of the iXL application and cannot find it, after which it keeps trying again. Deleting this .plist file and restarting would likely stop this cycle. As was mentioned, the usual location for launch agent files is either

HD>Library>LaunchAgents
or
home>Library/LaunchAgents

However it sounds as if you already looked there, correct?

I tried downloading the Mac software from [this Fisher-Price page|http://www.fisher-price.com/iXL/software/macintosh] and then looked at the installer package with Pacifist. To my surprise it showed:
.
!http://i53.tinypic.com/wk761.jpg!
.
So it looks as if the launch agent file, com.fisherprice.iXLagent.plist, is being installed in the *system library's LaunchAgent folder*, a location which I thought should not be used for 3rd-party items. Based on this, if you are still getting that console message and have already looked in:

HD>Library>LaunchAgents
and
home>Library/LaunchAgents

then I would also look in:
HD>System>Library>LaunchAgents

If you find com.fisherprice.iXLagent.plist in any of these places, trash it (you will probably need to authenticate) and restart.

Do not touch anything else inside HD>System>Library.

Dec 28, 2010 9:23 PM in response to jsa

Glad it worked!
If you found it in /System/Library/LaunchAgents then that suggests to me that the software was poorly designed - there are three launch agent folders, but I think that /System/Library/LaunchAgents is normally reserved for system items only. The vendor should also have provided an uninstaller.

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Can't locate to delete file...Need help...

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