Jayykayy

Q: Apple TV Crashing / Resetting Itself

My Apple TV (2nd Generation) has started to reset itself after a few minutes of either a program or movie. The first crash happens usually after about 15 mins of viewing, but then subsequent ones occur after around 5 mins.

I'm running up to date software version 4.1.1 and my itunes is the current version of 10.1.1 (4)

I've tried resetting all settings but its made no difference. Any ideas on what to try next?

James

MacBookPro 15inch 3.06GHz Intel Core 2 Duo, Mac OS X (10.6.5)

Posted on Dec 28, 2010 2:46 PM

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Q: Apple TV Crashing / Resetting Itself

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  • by pgr_313,

    pgr_313 pgr_313 Aug 13, 2011 8:54 PM in response to Jayykayy
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    Aug 13, 2011 8:54 PM in response to Jayykayy

    I'm joining this thread because I'm having the exact same problem since I upgraded and hope that someone will post a resolution......SOON!

  • by eriksr,

    eriksr eriksr Aug 21, 2011 9:49 PM in response to Jayykayy
    Level 1 (0 points)
    Aug 21, 2011 9:49 PM in response to Jayykayy

    Also joining this thread. My ATV 2 started doing this about two weeks ago. Random reboots. This only started after I installed Lion. I updated the ATV 2 to the latest update today (was delaying it to see if there were any problems...) and the problem persists.

     

    This only happens when I am streaming movies or music via Airplay. Then again, I don't use it for anything else.

  • by christianfromvic la gardiole,

    christianfromvic la gardiole christianfromvic la gardiole Aug 26, 2011 11:02 PM in response to Jayykayy
    Level 1 (0 points)
    Aug 26, 2011 11:02 PM in response to Jayykayy

    Same here in France: Running latest Imac 27 with Lion + Apple TV2 V 4.3(2557). Keeps crashing and the only thing I can see on my TV is the famous spinning wheel. Besides complaining, I have checked the web and a lot more Apple TV customers complain about this phenomenom and it does not look that Apple wants to do anything about it: no communication, no update planned, nothing! If THEY don't want to do anthing what can WE do to make them help us?

  • by Insulin_Junkie,

    Insulin_Junkie Insulin_Junkie Aug 27, 2011 10:53 AM in response to Jayykayy
    Level 1 (0 points)
    Aug 27, 2011 10:53 AM in response to Jayykayy

    I'm having a similar problem.

    Since the update, ATV2 drops when streaming on netflix randomly, when it goes back to the menu, the apple store, and netflix are not an option in the list unless I unplug and plug back in the ATV2.....stupid update!

  • by Daniel Soderstrom,

    Daniel Soderstrom Daniel Soderstrom Aug 28, 2011 1:11 AM in response to Insulin_Junkie
    Level 1 (35 points)
    Aug 28, 2011 1:11 AM in response to Insulin_Junkie

    Me too, Ive timed it, 4 minues and 2 seconds after playng a song it reboots, it is just as the screen saver kicks in.

     

    Daniel.

  • by Daniel Soderstrom,

    Daniel Soderstrom Daniel Soderstrom Aug 28, 2011 1:58 AM in response to Daniel Soderstrom
    Level 1 (35 points)
    Aug 28, 2011 1:58 AM in response to Daniel Soderstrom

    Ive worked it out, it is a replicatable bug. 1 week ago I changed the screensaver settings from the animals built in photos to my library. You can temporarily fix the crashes by disabling your photos and returning to the inbuilt in ones or. Alternatively you can change the settings to not display the screen saver during music.

     

    Hopefully apple fix this, I have no idea how to notify them.

     

    Daniel.

  • by dynamos,

    dynamos dynamos Aug 28, 2011 9:43 AM in response to luvinstucty
    Level 1 (0 points)
    Aug 28, 2011 9:43 AM in response to luvinstucty

    I have been having a similar problem with Apple tv2.  I will go to use it, and the unit has forgotten the wifi network.  I must select the network again and enter the WEP password.  I also have Lion installed.  Any ideas?

  • by iBanks,

    iBanks iBanks Aug 29, 2011 2:02 PM in response to dynamos
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    Aug 29, 2011 2:02 PM in response to dynamos

    Mine too does the same and it began after setting up Home Sharing on the AppleTV2. 

  • by rowans,

    rowans rowans Sep 1, 2011 9:24 PM in response to Daniel Soderstrom
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    Sep 1, 2011 9:24 PM in response to Daniel Soderstrom

    I have the same issue and it is when the screensaver showing photos shared from iTunes starts. If you make your iPhoto library that you are sharing smaller it can alleviate the issue, but I haven't found the threshold number of photos. Also having it on wired/wireless doesn't solve the issue.

     

    If you disable the screensaver it solves the problem. Hopefully we get a fix soon...

  • by LandRoverNC,

    LandRoverNC LandRoverNC Sep 2, 2011 9:49 AM in response to Jayykayy
    Level 1 (0 points)
    Sep 2, 2011 9:49 AM in response to Jayykayy

    After I changed my Screen saver to the default Apple TV screen saver, my Apple TV (2nd gen) stopped resetting.  I was using a picture folder residing on my MacBook Pro as the screen saver, but each time Apple TV went into screen saver mode, it would reset.

     

    Hope this helps some people.

     

    Billy

  • by chrismalek,

    chrismalek chrismalek Sep 5, 2011 9:20 AM in response to LandRoverNC
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    Sep 5, 2011 9:20 AM in response to LandRoverNC

    @LandRoverNC you rock. I think this resolved my issue.  Thanks for updating this thread.

     

     

  • by 2xe,

    2xe 2xe Nov 1, 2011 5:49 AM in response to Jayykayy
    Level 1 (0 points)
    Nov 1, 2011 5:49 AM in response to Jayykayy

    Switched to wired network on the apple tv2 and the problem was solved for me. (Rebooting every few minutes + loosing audio...)

  • by Mike Osswald,

    Mike Osswald Mike Osswald Jan 8, 2012 4:53 PM in response to Insulin_Junkie
    Level 1 (50 points)
    Jan 8, 2012 4:53 PM in response to Insulin_Junkie

    Identical problem!

  • by domslot,

    domslot domslot Feb 2, 2012 4:25 AM in response to Jayykayy
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    Feb 2, 2012 4:25 AM in response to Jayykayy

    Same problem I guess - restarts when viewing you tube movies - at about 5 mins.  Have now diasbled my screen saver as suggested, fingers crossed.....

  • by intake66,

    intake66 intake66 Feb 26, 2012 6:51 PM in response to Jayykayy
    Level 1 (0 points)
    Feb 26, 2012 6:51 PM in response to Jayykayy

    Same issue. Tried to reset, restore, and use te apple screen saver verse my own picture album. The issue continues regardless. I am now testing the issue by disabling the screen saver all together. Keeping my fingers crossed.

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