12 Replies Latest reply: Jan 5, 2012 3:24 PM by our6crazykids
numage Level 1 Level 1
Hi, my 2 1/2 year-old daughter locked me in !
I usually lock the iPad using the Restrictions panel (General section in Settings) before giving her the device, and it happened several times that she handed it over to me... with the "6 Failed Passcode Attempts" red message in the Enter Passcode panel, which means she randomly tried typing digits in that area, which all failed, which is fine... except that I just found out that all of a sudden this time the Enter Passcode panel is now LOCKED for good and says "Try again in 220 174 minutes".
I sync'ed the device to my Mac to no avail following Apple knowledge base suggestion. I Guess these are just too many failed code attempts.
BTW I do backup (automatically in iTunes) regularly but I would like to save the restore hassle because of 32GB of data to restore (half the built-in 64GB) or I would like to be SURE that this cures the problem.

Thanks in advance !

Thierry

Message was edited by: numage

iPad 64GB Wi-Fi, iOS 4, Restrictions Passcode on
Solved by varjak paw on Dec 28, 2010 2:48 PM Solved
Sorry but if your iPad is now locked, a restore is your only recourse.

http://support.apple.com/kb/HT1212

Regards.
Reply by Chris CA on Dec 28, 2010 2:57 PM Helpful
Connect the iPad to your computer.
Launch iTunes.
Press and hold Home and Power on the iPad for around 10 seconds.
This should unlock the iPad and connect to iTunes.

-> iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
-> iPhone, iPad, iPod touch: Understanding passcodes
(edit)
In other words I can us it to mail/read/play but Safari and AppStore icons are gone.

Turn off the Restrictions.

(edit again)
If you do not know the passcode, you will need to Sync then Restore to reset the passcode.
Reply by varjak paw on Dec 28, 2010 2:57 PM Helpful
To the best of my knowledge, the same thing applies when your Restrictions section becomes locked.

All replies

  • varjak paw Level 10 Level 10
    Sorry but if your iPad is now locked, a restore is your only recourse.

    http://support.apple.com/kb/HT1212

    Regards.
  • numage Level 1 Level 1
    Thanks Dave for the reply, probably I forgot to mention that the iPad is not locked, but it is in the Restrictions mode which I set, i.e no access to Safari, Appstore, etc. to make it safe for my daughter.
    In other words I can us it to mail/read/play but Safari and AppStore icons are gone.
  • Chris CA Level 9 Level 9
    expertise.itunes
    iTunes
    Connect the iPad to your computer.
    Launch iTunes.
    Press and hold Home and Power on the iPad for around 10 seconds.
    This should unlock the iPad and connect to iTunes.

    -> iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    -> iPhone, iPad, iPod touch: Understanding passcodes
    (edit)
    In other words I can us it to mail/read/play but Safari and AppStore icons are gone.

    Turn off the Restrictions.

    (edit again)
    If you do not know the passcode, you will need to Sync then Restore to reset the passcode.
  • varjak paw Level 10 Level 10
    To the best of my knowledge, the same thing applies when your Restrictions section becomes locked.
  • numage Level 1 Level 1
    Thanks for replying.
    I can't turn off the restrictions, because upon tapping "Restrictions" in the General Settings I immediately get the Enter Passcode panel. And again I do know the passcode but the panel won't let me enter anything.
  • lllaass Level 10 Level 10
    From the Users Guide:

    Turn on restrictions:
    1 Choose General > Restrictions, then tap Enable Restrictions.
    2 Enter a four-digit passcode.
    3 Reenter the passcode.
    Turn off restrictions: Choose General > Restrictions, then enter the passcode. Tap
    Disable Restrictions, then reenter the passcode.
    If you forget your passcode, you must restore the iPad software using iTunes. See
    “Removing a Backup” on page 164.

    As stated you need to "delete" the backup in order to restore a locked iPad, Since you know the passcode I would make a copy of the backup file before you delete it via the Devices tab in Itunes' preferences. After you restore it to factory defaults you can put your copy back to it proper place and then restore from backup. You can find the location of the backup file here.
    http://support.apple.com/kb/HT4079
  • numage Level 1 Level 1
    Thanks for the help but now I'm a bit confused.
    The manual does point to "delete backup". why delete my backup to restore the passcode ?
  • lllaass Level 10 Level 10
    It could be because iTunes checks for a backup and if it exists it will ask for the passcode which is usually not known. But who really know what Apple does what they do.
  • numage Level 1 Level 1
    Thanks to all who responded, problem solved as follows :

    0 backup ( did not need it since I had a backup ready)
    1 restore factory settings (page 160 or so in the manual)
    2 in iTunes, click restore and point to the most recent backup
    3 ... took 3 hours and failed in the restore apps part.
    3bis re-do 3 (restore), this time all is OK, takes 4 hours though

    As a reminder the problem was :
    with the restrictions on my daughter played daily with the restrictions code panel... and in the long run maybe she entered 30 or 50 or 100 or whatever large number of wrong codes... which resulted in blocking the panel altogether, preventing ANYONE even with the RIGHT code to unlock the thing.

    Thanks again for your advice.

    Thierry
  • numage Level 1 Level 1
    oh and BTW there was one small side-effect : app folders are gone in the process. So I had to reorganize all manually. Not a big deal and it revealed that when no folder is used my apps use up more than the max 11 screens (I have 300 apps) available on the iPad. You can see the 15 panels (300 apps divided by 20 apps per panel) in iTunes but the 4 that outnumber 11 are greyed out. Still they are present on the iPad and you can access them through the search box, they are simply not displayed.
  • davidfromsan luis obispo Level 1 Level 1

    There is an easier answer.

     

    My kid's phone had the same problem.  I thought he was trying to hack the application restriction passcode but it turns out that he was rolling the system date forward to cheat in zombieville which apparently screwed up the lockout time restriction.

     

    And this uncovered a loophole for bypassing the application restriction lockout.  If you can, just roll the system date forward past the lockout expiration and enter your passcode again.

     

    It worked for me.

     

    This 'could' be used by a determined user to bypass the lockout feature and brute-force passcode-guess the phone (good luck with that!) but at least it allowed me to unlock the phone immediately instead of waiting the 19,200 minutes (aprox 2 week) lockout or having to factory-reset the phone like some folks apparently resorted to.

     

    Apple - don't fix this, it's not a bug, it's a feature.  Right?

  • our6crazykids Level 1 Level 1

    This worked for my daughters ipod!!    Thank YOU soooooo much!!!!!!!

     

    Right don't fix it!!!!!  Wonderful feature!!!