5530 Views 7 Replies Latest reply: Apr 10, 2011 9:09 AM by aupace
Finally, my iPhone works perfectly. I'm not sure what solved the problem. I plugged my sister's iPhone into my computer, and iTunes recognized it at once. Then I reinstalled all the Apple programs again and plugged my iPhone in. It was recognized as a camera again, then it started to charge, and finally iTunes recognized it! I'm updating it right now :P
I'm struggling with the same issue.
I synced by iPhone once without issue. Now, no matter what I try, I cannot get iTunes to recognize the iPhone. Apple support was no help.
Tried uninstalling and reinstalling at least 3 times. Even went to the trouble of scouring the registry to eliminate any and all references to itunes and ipod before reinstalling.
The phone connects to Windows just fine... can see it in Explorer, etc.
Tried all of the "reset the phone", etc.
I can plug it into another computer, and itunes will recognize it.
I can see the APPLE MOBILE DEVICE in services, and can start/stop/restart the service, and get no error messages.
When I look in Device manager, I do not see any sort of Apple Mobile listing under USB, etc.
I can see the iPhone listed under PORTABLE DEVICES. I've tried the "search for updated driver", but it reports back that the driver is current. It considers it a digital camera.
I've tried starting and stopping firewall and AVS.
I just love these "user friendly" devices that give you no troubleshooting clues whatsoever.
Any new suggestions? I've poked around alot on the web, and this support forum, and here lots of issues with this, but no solution.
This worked for me:
Only 4+ hours LOST.
It would appear that the software did not properly identify the iPhone (or any apple device) as needing the APPLE MOBILE DEVICE USB DRIVER, but instead listed it as a portable device. (Check in your device manager... my clue was that the Apple Mobile Device USB Driver would not launch when the device was connected.)
Once I followed the directions, and reset the device driver, it started to work again.
The title of the support page is "iPhone, iPad, or iPod is not recognized by Windows due to driver installation issues" (in case the link doesn't work).