Previous 1 2 Next 19 Replies Latest reply: Mar 24, 2014 7:10 PM by girlie128
Bryan Berman Level 1 Level 1

I recently bought an album from the iTunes store, but cannot locate it in my main music library in iTunes. When running iTunes, the new music appears under my "Purchased" music tab (left-hand column under the "iTunes Store" tab), and I am able to play the purchased music. However, the purchased music still does not show under my "Music" (left-hand column under "Library") tab in my main music library.

I've purchased music before from the iTunes store and never had this problem. The music has always appeared under both my "Purchased" music tab and in my main music library.

How can I get my purchased music to appear in my main music library? Has anyone else had this problem.

Thanks for the help.


MacBook Pro, Mac OS X (10.6.5)
  • Gamma D Level 1 Level 1
    Hi - I've just had the same problem! Just purchased 8-10 songs and they are not in my library, either. I've purchased lots of music before and not had this problem. Did you ever get your album?

    I shopped iTunes from my iPad, but it has always worked in the past.

    Please help
  • Lisa2e Level 1 Level 1
    Im having the same problem. Everything else gets transferred except for the music. All other discussions say to iTunes>File>Transfer purchases... but even that doesn't work for me.
  • ed2345 Level 7 Level 7
    If it appears in your purchased playlist, it's gotta be there somewhere.

    Close iTunes and re-open it. Does that make the songs appear in the main Music listing?

    If not, go back to the Purchased playlist, right-click, Show in Finder, and you will see the files themselves. Manually drag them into the Music pane.
  • Gamma D Level 1 Level 1
    Hi - in my case, the music does not appear in my purchased playlist. I purchased the songs from iTunes using my iPad. The songs are no where to be found. I tried downloading one of them again, thinking maybe something went wrong during the purchase... I got the message that I had already purchased the song. I've purchased music from iTunes this way before with no problem. Where is my music?
  • honeyrilla Level 1 Level 1
    I have purchased music from Itunes store however, the music does not appear in my purchased file. It doesn't appear in the library either. When I try to purchase the song again, the system alerts me that I indeed have already purchased the song. Where are my songs?
  • Gamma D Level 1 Level 1
    Now I've received the receipt for the music I downloaded (the "missing" music). When I click on the link to report a problem, it looks like iTunes is attempting to open, then I get the message 'cannot connect to iTunes store). Really? Is this a joke?
  • laurajb Level 1 Level 1
    Having a similar problem. Several songs that I purchased from itunes at first appeared in my library, and I even remember listening to them, then vanished. It's happened on both my iphone and my pc. Itunes says that they have already been purchased, and wouldn't let me redownload. Fortunately, in my case the files were still there in my music folder, just for some reason they weren't being shown in itunes. I've added them back into itunes now, but it's really very annoying.
    Does anyone know what's causing the problem?

  • Lisa2e Level 1 Level 1
    So after a VERY lengthy telephone chat with Apple Support, the problem is still unsolved. They had me try all different ways to transfer purchases, deauthorize, reauthorize, restart my Mac, restart iPhone, uninstall iTunes (which is a very long process), and reinstall iTunes. The only solution they said was for me to email iTunes with my case # and get them to allow me to re-download all my previously purchased songs. Anyway, maybe thats what u folks need to do.
    Btw, the support team is selectively hesitant with helping to uninstall iTunes. The "supervisor" even had the nerve to verbally speculate that I just wanted to transfer "Limewire" songs (which i do not have) onto my iTunes.
    Good luck to you all.
  • Tony Collins Level 1 Level 1
    Same thing here. Purchased an album via iTunes. Showed up in Purchases but not in Music. But the files are in the iTunes Music folder (correctly) but don't appear in the iTunes app. Tried importing them, dragging them to the Music window, quitting iTunes, rebooting MacBook and repairing permissions. Nothing works!

    However, I have copied the files to my Mac Mini and they import to iTunes and show up correctly.

  • sannmarie Level 1 Level 1

    I thought this was happening to me, until I realised everytime I used the search bar to find the file or album in my music library the search bar was set to 'search composer' rather than 'search music'. I could search and find the album in 'Purchased' and also see the album cover in the 'Artists' tab in my music library, but tab back to 'Albums', search the album name and it wouldn't appear. It took me a long time to figure it out ...

  • Pongtoe Level 1 Level 1

    I had the same problem. Bought an albumn on iphone. It was there for a few days. Then it disapered completely. I had run itunes match so it may be something to do with this.


    Anyway, I fixed it quite simply. On the homepage of iTunes Store there is a link in Quick Links called "Purchased". Click on that and you should see your purchased music and be able to downoad it.

  • cubella59 Level 1 Level 1

    Looks like this is a glitch if so many people are having the same issue.. Created a new playlist for the songs that we'ren't whoing up in "my library" and moved them there from "my purchases" I fixed the issue by right clicking on the new playlist then clicking on "show in music".

  • Relk Level 1 Level 1

    Have the same problem.


    Purchased an album over my iphone last night (have iTunes match) and this morning opened my computer and went tu purchased music and downloaded the album to my Mac as well but the music doesn't show up in my Music library. I can see the album in Purchased section but not under my music library. I can even listnen to it under the Purchased section but that's not how it should work.


    Also trid to drag the files from Finder into the music library but no success. Restarted iTunes, restarted my MBA and still nothing.


    Why do I have to spend every day an hour on mac forums in order to keep stuff working as it should??? I have a main job also. Can I bill Apple for hours wasted on repairing their stuff on a daily basis?

  • lgozlan Level 1 Level 1

    hello everybody,

    I believe I have found what's happening.

    I have bought on my MBP music from the iTunesStore and from Amazon, and while they don't appear in my Music Library, they appear in inteligent lists.

    So if you create a new intelligent list which does not have any criteria the "missing" songs should appear.

    I've been digging a little more, they don't appear anymore if I filter to get only Music type of support.

    which makes me think that new songs are not identified as music by iTunes, which explains why they don't appear in the music library


    hope it helps,


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