3G iPod Touch "USB device not recognized" on any PC

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3G iPod Touch "USB device not recognized" on any PC

My 3G been working fine for 1+ yr. Running iTunes 10 on a WinXP system; latest OS (4.2.1?) everything was up to date and working fine. One day I get "USB device not recognized" when I hook it to the PC. Also, when connected to a charger, I don't get the battery screen. It charges either way, but slowly.

I visited the local Apple store & the guru checked it on her system, with same results. I just reset it, hoping for a miracle, but it still isn't recognized.

Help?

Dell D610 Latitude, Windows XP Pro, SP3

Posted on Dec 29, 2010 10:55 PM

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Answer 1

lllaass

Level 10

210,411 points

Dec 30, 2010 2:15 AM in response to tom_OR

You stated: "I visited the local Apple store & the guru checked it on her system, with same results." That sounds like the Genius could also not get it to work. If that is the case then I would say you have a hardware problem.

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Answer 2

tom_OR Author

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Dec 30, 2010 10:26 AM in response to lllaass

Yes, Genius == "guru". I am leaning toward a hardware issue, but I was hoping for some miraculous insight. Thx anyway.

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Answer 3

tom_OR Author

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Dec 30, 2010 10:29 AM in response to tom_OR

Pretty sure this is a hardware issue. I'll be sending it to Apple for servicing.

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Answer 4

Che-Che

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Jan 31, 2011 9:42 AM in response to tom_OR

I'm not sure if it uses the usb cable to connect to the charger but if so, it might be the cable.

I had this same error and researched and researched and then I came across something that mentioned the cable so I tried a different one and poof, it works!

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Answer 5

tomlynda

Level 1

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Feb 1, 2011 5:58 PM in response to Che-Che

Hi Che-Che. I'm having what looks like the same problem. Cannot get this iPod Touch 4th Gen to be recognized on any computer. When I use the white Apple cord that came with it, absolutely nothing happens. Not a sign of being recognized or not being recognized. I brought a third party cable made by Scohche and it is made for iPod, but at least the computer acts like it is starting to load the USB driver, then it fails. The other cable you are talking about, was it an Apple cable? I'm leaning towards it being a faulty Apple cable.

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Answer 6

Jan 5, 2012 12:13 PM in response to tom_OR

I'm having the same problem (usb device not recognized) and I'm starting to hate Apple, why is this 'support communities' page if the guys from Apple does not get into? I think there's several much more problems with iphone 4S and I've have not seen any worry from Apple.

Apple what are you doing to solve these issues?? (battery, not recognized, etc).

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Answer 7

May 23, 2015 1:55 PM in response to tom_OR

This is driving me INSANE! All started with Itunes 12 – everything was working fine before… Why mess with a perfectly good app?

Have tried ALL suggested/recommended “fixes”:

Uninstalled/reinstalled Itunes several times on two different PCS; one running Windows 7 the other 8. Even tried installing on new/clean laptop!
Tried resetting Ipod Touch/rebooting
Tried new cable
Finally reset unit to factory default!!!

All to no avail!! Genius Bar was unable to provide any useful answers.

Why is Apple completely indifferent to the hundreds (if not thousands) of consumers dealing with this issue?

I miss Jobs.

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