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cannot access itunes store

2211 Views 7 Replies Latest reply: Dec 31, 2010 5:32 PM by BC Kelly RSS
scott3151 Calculating status...
Currently Being Moderated
Dec 30, 2010 1:51 AM
hi, recently i cannot access itunes store the message i get is that the itunes store is temporarily unavailable try later. i also cannot get track names when i load a cd in. i bet they are both linked but i cannot work it out. i have no issues with the firewall as that is deactivated. help greatfully received
dell, Windows XP
  • polydorus Level 6 Level 6 (11,950 points)
    Currently Being Moderated
    Dec 30, 2010 2:29 AM (in response to scott3151)
    Could you post the result of your network connectivity tests.
    iTunes Help>>Run Diagnostics>>Network Connectivity tests.

    At the end use "Copy to clipboard".

    Paste the enter result into your next post, but remove serial numbers.
    Dell XPS iPod 20GB iTunes 10.1.1.4, Windows 7, 64 bit
  • kingfats Calculating status...
    Currently Being Moderated
    Dec 30, 2010 5:31 AM (in response to polydorus)
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    MEDION P6613
    iTunes 10.1.1.4
    QuickTime 7.6.9
    FairPlay 1.10.14
    Apple Application Support 1.4.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.3.0.69
    Apple Mobile Device Driver 1.52.0.0
    Bonjour 2.0.3.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34

    iTunes Serial Number (deleted)

    Current user is an administrator.
    The current local date and time is 2010-12-30 13:25:11.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.

    Video Display Information

    NVIDIA, NVIDIA GeForce G 105M


    ** External Plug-ins Information **

    No external plug-ins installed.

    Genius ID: (deleted)
    iPodService 10.1.1.4 is currently running.
    iTunesHelper 10.1.1.4 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.

    ** Network Connectivity Tests **

    Network Adapter Information

    Adapter Name: {deleted}
    Description: 802.11n Wireless LAN Card
    IP Address: 192.168.2.6
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.2.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.2.1
    Lease Obtained: Thu Dec 30 11:35:33 2010

    Lease Expires: Thu Dec 30 11:35:32 2010

    DNS Servers: 192.168.2.1
    194.168.4.100
    194.168.8.100

    Adapter Name: {deleted}
    Description: Realtek PCIe GBE Family Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 00:00:00 1970

    Lease Expires: Thu Jan 01 00:00:00 1970

    DNS Servers:

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.

    Connection attempt to Apple website was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Last successful store access was 2010-12-30 13:20:57.
  • polydorus Level 6 Level 6 (11,950 points)
    Currently Being Moderated
    Dec 30, 2010 5:49 AM (in response to kingfats)
    kingfats: it is best to start your own thread for this kind of thing as troubleshooting is tailored to the individual user.
    Also you have not explained what your problem is.

    According to your diagnostics:
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.

    Try enabling iTunes in the windows firewall.
    Dell XPS iPod 20GB iTunes 10.1.1.4, Windows 7, 64 bit
  • kingfats Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 30, 2010 5:56 AM (in response to polydorus)
    Sorry mate, I thought my original post explained my problem. The problem is that all of a sudden and without me doing anything to alter any settings iTunes is now not allowing me to listen to or sync any purchased items. When prompted to authorise my computer to do so the error message 42003 is displayed.

    Surely I can't be the only one who is experiencing this since the latest iTunes update? it's a major issue for me at the minute cos i can't sync any apps to my replacement iphone 4 which i recieved yesterday.

    I've rang Apple today and they are stumped, was told to email iTunes team which i've done.

    Sick as the proverbial parrot.
  • kingfats Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 30, 2010 5:58 AM (in response to kingfats)
    PS to Poly.....thanks for taking the time to reply - I have no issues connecting to iTunes Store.
  • polydorus Level 6 Level 6 (11,950 points)
    Currently Being Moderated
    Dec 30, 2010 6:18 AM (in response to kingfats)
    Yes getting the message that the store is temporarily unavailable when normal access is OK is strange.

    I wonder if it could be because increased demand over the holiday period in which case it should clear by itself eventually.


    I recently had a problem not being able to play protected tracks and being asked to authorise. In my case I got no error message when trying to authorise. It just failed silently.

    I cleared the problem by deauthorising my PC and repeating it until I got a message saying the computer was not authorised. Then I authorised the PC from the store menu. That cleared the problem. It might be worth trying, but in my case the problem was caused by updating the Bios on my PC, so it will probably not work for you.
    Dell XPS iPod 20GB iTunes 10.1.1.4, Windows 7, 64 bit
  • BC Kelly Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 31, 2010 5:32 PM (in response to scott3151)
    Are other postings/threads here in Apple Discussions

    As well as numerous news stories etc via Google search

    About this 'situation/problem'

    What might be going on - according to some of the 'talk'

    Maybe need newer version of iTunes - appears 8.x won't work anymore

    And that seems the case with me, but ...

    Can still do searches/browse at iTunes Store via iTunes

    Just can't get the iTunes Store 'homepage'

    Hope that helps
    iMac, Mac OS X (10.5.5)

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