cannot access itunes store

Could you post the result of your network connectivity tests.
iTunes Help>>Run Diagnostics>>Network Connectivity tests.

At the end use "Copy to clipboard".

Paste the enter result into your next post, but remove serial numbers.

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
MEDION P6613
iTunes 10.1.1.4
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number (deleted)

Current user is an administrator.
The current local date and time is 2010-12-30 13:25:11.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce G 105M


** External Plug-ins Information **

No external plug-ins installed.

Genius ID: (deleted)
iPodService 10.1.1.4 is currently running.
iTunesHelper 10.1.1.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {deleted}
Description: 802.11n Wireless LAN Card
IP Address: 192.168.2.6
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Thu Dec 30 11:35:33 2010

Lease Expires: Thu Dec 30 11:35:32 2010

DNS Servers: 192.168.2.1
194.168.4.100
194.168.8.100

Adapter Name: {deleted}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Last successful store access was 2010-12-30 13:20:57.

kingfats: it is best to start your own thread for this kind of thing as troubleshooting is tailored to the individual user.
Also you have not explained what your problem is.

According to your diagnostics:
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Try enabling iTunes in the windows firewall.

Sorry mate, I thought my original post explained my problem. The problem is that all of a sudden and without me doing anything to alter any settings iTunes is now not allowing me to listen to or sync any purchased items. When prompted to authorise my computer to do so the error message 42003 is displayed.

Surely I can't be the only one who is experiencing this since the latest iTunes update? it's a major issue for me at the minute cos i can't sync any apps to my replacement iphone 4 which i recieved yesterday.

I've rang Apple today and they are stumped, was told to email iTunes team which i've done.

Sick as the proverbial parrot.

PS to Poly.....thanks for taking the time to reply - I have no issues connecting to iTunes Store.

Yes getting the message that the store is temporarily unavailable when normal access is OK is strange.

I wonder if it could be because increased demand over the holiday period in which case it should clear by itself eventually.


I recently had a problem not being able to play protected tracks and being asked to authorise. In my case I got no error message when trying to authorise. It just failed silently.

I cleared the problem by deauthorising my PC and repeating it until I got a message saying the computer was not authorised. Then I authorised the PC from the store menu. That cleared the problem. It might be worth trying, but in my case the problem was caused by updating the Bios on my PC, so it will probably not work for you.

Are other postings/threads here in Apple Discussions

As well as numerous news stories etc via Google search

About this 'situation/problem'

What might be going on - according to some of the 'talk'

Maybe need newer version of iTunes - appears 8.x won't work anymore

And that seems the case with me, but ...

Can still do searches/browse at iTunes Store via iTunes

Just can't get the iTunes Store 'homepage'

Hope that helps