Iphone 4 dead in a tropical country! Unrecoverable error 2001

Question

Iphone 4 dead in a tropical country! Unrecoverable error 2001

Hi folks,

I was happily wondering around here in Brazil and my iphone decided to die! After a long period only restarting to the white apple logo, I managed to get a good internet connection and I tried to put it in recovery mode and itunes downloaded the last update and tried to recover it.

But now it goes into recovery mode, checks with apple, reads like it is starting the recovery, and when it checks with apple again, gives me this nasty error "The iPhone "iPhone" could not be restored. An unknown error has ocurred (2001)."

I tried everything by the book including resetting the SMC in my macbook pro.

My phone is still under 90 days old, which means I could still call apple care. The problem is that here in Brazil, they tell me to call my mobile provider and no, my mobile provider is not brazilllian (uk).

Any ideas? I am desperate and there's no blue sea and coconut trees that can make me less obsessive about it.

Eduardo.

I have a

MBP 2.4 Intel, Iphone 4, Mac OS X (10.6.5)

Posted on Dec 30, 2010 9:54 AM

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Answer 1

Dec 30, 2010 10:17 AM in response to Eduardo Serrano

Turn it off then plug it into the CPU holing the home button then restore. See if that works

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Answer 2

Dec 30, 2010 11:45 AM in response to clarkkent27

oops. I guess I wasn't clear enough. All the problems I was describing were happenning after I tried to restore. So, yeah, the errors I get are from itunes trying to restore and update my iphone.

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Answer 3

Dec 30, 2010 11:48 AM in response to Eduardo Serrano

Just to make it clear, everytime you read recovery, it should be restore. Sorry for the confusion and thank for any help.

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Answer 4

Dec 30, 2010 1:03 PM in response to Eduardo Serrano

New developments:
I created a new user and connected to the phone. Tried restore, but the first error I got was the 1611 and then it reverted to 2001 again.
I tried connecting to my gf PC and got a different error, the 3194.

Anyone has any ideas? Something is definitely wrong.

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Answer 5

Dec 31, 2010 10:11 AM in response to Eduardo Serrano

Guys, I'm getting really desperate. I've never jailbreak any of my devices before, but can jailbreak fix my phone? Could I get it back to a restorable condition after I jailbreak it?

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Answer 6

modular747

Level 6

19,656 points

Dec 31, 2010 11:34 AM in response to Eduardo Serrano

Your problem is that your OS X version doesn't meet the minimum requirement for the iPhone 4 - 10.5.8.

From the iPhone 4 specs:

Mac computer with USB 2.0 port
*Mac OS X v10.5.8 or later*
*iTunes 10.1 or later* (free download from www.itunes.com/download)
iTunes Store account
Internet access

FYI: No assistance with hacking or jailbreaking can be given here. It won't help anyway

Message was edited by: modular747

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Answer 7

Jan 3, 2011 5:55 AM in response to modular747

Thanks for this modular747,

But yes, I do have the most up-to-date versions of OSX and iOS, and itunes.
OSX - 10.6.5
itunes - 10.1.1 (4)

The only problem is that the profile info keeps changing down here.
Any other ideas?

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Answer 8

Jan 6, 2011 1:28 PM in response to Eduardo Serrano

Anyone knows if 10.6.6 can actually help with my problem? I'm reluctant to install it because of the problems of my iphone.

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Answer 9

Jan 6, 2011 1:52 PM in response to Eduardo Serrano

I have the EXACT same problem!

It doesn't respond to any combination of button pressing, but the "Connect to iTunes" screen appears if it's connected to power. I keep getting error 1611 on any PC and error 2001 on the Mac when I try to restore it.

I used a software called TinyUmbrella to get it out of Restore Mode, but then it loops between the Apple screen (a little flickerish) and nothing.

I believe I'm a little more misfortunate than you, since my phone was bought in Australia and I live in Brazil, so my carrier doesn't care about me, because I didn't buy the iPhone from them.

I've been trying to contact the authorized support here in Curitiba, but it seems they're on vacation...

For now, this is all I can do for you:
http://support.apple.com/kb/HT1434?viewlocale=en_US

Last night I dreamt my phone was fixed and woke up pretty disappointed... LOL

Good luck!

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Answer 10

Jan 6, 2011 5:46 PM in response to Augusto Belgamo

I was wrong. TinyUmbrella didn't recognize the phone. I used RecBoot to get it out of Recovery Mode. The first time I was able to switch back, but now it won't.

So now iTunes doesn't recognize it anymore and I can't test it with 10.6.6.

I'm more f ckd than before. When I thought it couldn't get any worse... Way to go!!

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Answer 11

Jan 7, 2011 5:45 AM in response to Augusto Belgamo

Oh...

I just spent a good 20 minutes with the support on uk and they told me I had to replace my phone that "enough phone support was already spent on your case". Ah!

Damm... I was hoping your software could at least stop the recovery mode so I could at least use the phone. Now I have a black glass brick for a month, that's how long I am going to spend here. The support told me I could replace it in Brazil's apple store but as much as I want to, I know there aren't any official apple stores here. Then she told me that I could try a reseller... yeah.. but when the resellers are actually the network providers, this is just wishful thinking. And picture this in Recife, where I am staying.

Being a brazillian myself, I forgot how difficult it is to be here isolated by our own regulations, while apple won't care. That's much easier when we can service ourselves our computers, but when you have a device that you can't mess with it without loosing your warranty... it's a lot more trouble.

So I could try to this softwares you were refering to, but I know they will mess with the firmware, thus messing with the warranty.

Expensive paper weight, apple... expensive paper weight. When you are in a phone business you need to understand that people travel, you know? And they usually do with their phones!

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Answer 12

Jan 7, 2011 11:12 PM in response to Eduardo Serrano

Hi, I've experience the same thing. When I woke up, my iphone was blank. I tried on-ing it at first, it didn't. I tried holding the on and home button at the same time for like quite some time. It didnt work. I was sure i charged it to about 95% last night. I plugged into the computer, and the silver apple logo appeared. Afterwards, it showed the apple USB plugin to itunes logo. I downloaded the iphone OS4.2 to restore. It went well halfway but stop suddenly, the iphone flicked(white screen for awhile before turning into black screen). Then it showed the apple USB cable and the itunes logo. I tried a few times.
still the 2001 error.

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Answer 13

Jan 10, 2011 11:15 AM in response to Eduardo Serrano

Hi, all!

My iPhone has been discharged, but after charging my display not show anything, just black screen. Next step i'm tried restore firmware trought iTunes and i seen error 1611, under MacOS X 10.6.6 different error - 2001.

At end i have non-working device (. No any solutions in internet.

Or may be any solutions

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Answer 14

Jan 10, 2011 1:35 PM in response to stripe2008@me.com

Yes. My iphone had the same issue. It was resetting itself in a loop. I connected to itunes and it got quickly back into form but I declined to upgrade it 'cause I was in a slow hotel connection. When it discharged completely another night, in the next morning I tried to connect it to itunes and it got into DFU (restore) mode. I HAD to download version 4.2 of iOS, even tho' the one present in my iphone was 4.1. After downloading, it started this 2001 errors, and my phone is not recognized by itunes anymore, not even the name of it.

So my question is: Isn't this a bug in the upgrade process of iOS? They force you to upgrade, you start upgrading but then the restore itunes server (gs.itunes) somehow doesn't recognize it anymore when it restarts and you get this strange 2001 error, like it you had any USB error. The first time I had this issue it was during this ping to the itunes server.

What's going on Apple? What is it that you are not telling us? If it is a bug in your upgrade/restore process, why don't you give us another way of solving it but replacing the whole hardware?

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Answer 15

Jan 13, 2011 10:54 PM in response to Eduardo Serrano

Hi Eduardo,

Exactly the same issue for me - I recently posted here: http://discussions.apple.com/thread.jspa?messageID=12909176&#12909176

Since that post, I've now gotten to the same stage as you. I get power only when connected to the USB cable. It shows up in iTunes, but fails to restore with error 2001 just after "Preparing iPhone" stage.

You mention you're in a tropical climate aswell - just wondering if your "water damage" indicators have also turned pink like mine?

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