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Snow Leopard won't install

I just got the Mas OS X Snow Leopard upgrade for my iMac, and I am having trouble installing it.

I can easily get to the "now installing" screen, where the problem come in is, when it restarts and will supposedly continue installing afterward.
When it has around 46 minutes of install time remaining, it says "installation will continue after computer restarts"... and then about 5 seconds later it restarts AND ejects the Snow Leopard installation disk. Installation doesn't continue of course.... and Snow Leopard is not installed on my iMac.
Thanks for any help 🙂

Message was edited by: Frankendooglebert

iMac, Mac OS X (10.5.8), got iMac 2 years ago

Posted on Dec 30, 2010 10:40 AM

Reply
25 replies

Dec 30, 2010 11:41 AM in response to Frankendooglebert

First, download the10.5.8 Combo Update here.

http://support.apple.com/kb/DL1324

Disk Utility is in Applications>Utilities. First verify the drive. Select the volume you normally boot from, which unless you renamed it, will probably be named Macintosh HD. If the message you get says everything is OK, then and only then, hit the Repair Permissions button for the same Volume. If errors are reported, then you will have to boot from the Install Disc (or a clone if you have one) and Repair Disk from there. See "Try Disk Utility" for instructions.

http://support.apple.com/kb/TS1417

Here's what I do for a major update. Maybe not all completely necessary, but I like the extra margin of safety. _The idea is to have a good, error free 10.5.8 in place before you install Snow Leopard._

1. Have a backup so if something does go wrong, you won't be left in big trouble.
2. Verify and if necessary repair the drive from Disk Utility. (To repair, you must be booted from the Install Disc or an external clone.)
3. Disconnect all peripherals except the keyboard and mouse.
4. Download the Combo Update. It's generally more reliable to update from the standalone than from Software Update, and the Combo, as it includes all updates from 10.6 onwards, may correct any files that have been corrupted or somehow gone AWOL (missing.)
5. Boot in Safe Boot. Hold the Shift key down at start up. Give it time, it will take longer. (The Safe Boot will also actually check and repair the drive if necessary--and if possible.)
6. Repair Permissions from Disk Utility while booted in Safe Boot.
7. Install the update from Safe Boot. Keep all Applications closed.
8. Restart when prompted and give the system up to five minutes to finish the final touches of the update with all Applications closed.
9. Verify the Drive and Repair Permissions again.
10. And then I like to restart a second time.

Dec 30, 2010 12:00 PM in response to WZZZ

Okay, so when I try to backup my computer with Time Machine, it asks me if I want to use Bootcamp, I say yes. And then it says this:
"The volume you have chosen for storing backups is on the same disk as the volume containing your data. To fully protect your data, you should back up to a volume on a different disk."
It doesn't give me any other disk options. Should I just backup to Bootcamp?

Dec 30, 2010 12:15 PM in response to Frankendooglebert

No, a backup really should be on an external drive. The whole point of a backup is if your internal drive dies or is failing, you can boot from the external (only if it is a clone) or restore from there with Time Machine, since it will be unaffected. In order to work properly an external drive used for a Time Machine backup should be much larger than the internal, maybe as much as 3X the size.

http://web.me.com/pondini/Time_Machine/Clones.html

Dec 30, 2010 1:51 PM in response to Frankendooglebert

What do you mean when you say, "should I try to download snow leopard again?"

You should be trying to install it from the Snow Leopard retail DVD, following Apple's instructions.

Also, I'm not sure how the advice to install the 10.5.8 combo update is supposed to help. The existing OS currently installed on the Mac is only used to launch the "Install Mac OS X" application, which performs tests on the Mac & target volume for the installation, & then writes pre-install files to it, at which point it (should) restart from the DVD to do the actual installation. Presumably, your installation has gotten this far but for some reason the DVD is being ejected when the Mac should be restarting from it.

I suggest checking the DVD for scratches or other blemishes. If it looks OK, try to start up from it by inserting it & holding down the C key on restart. If it still ejects, there may be something wrong with the disc that you can't see, or some problem with the optical drive.

One other idea. If you have set a firmware password, you may need to disable it for the installation to proceed.

Dec 30, 2010 2:25 PM in response to Frankendooglebert

Here's what should work:

1 locate the grey system disc which shipped with your Mac.

2 insert the system disc into your optical drive.

3 restart the Mac. Hold the 'C' key down as it restarts. The Mac should boot from the system disk, not from the internal hard drive.

4 select Disk Utility or Utility from the Install menu.

5 repair permissions.

6 fix disk.

7 reboot, this time not holding the 'C' key. The Mac should boot using the internal hard drive.

8 eject the system disc from your optical drive.

9 put the new Snow Leopard disc into the optical drive.

10 if you have not already downloaded the 10.5.8 combo update, do that now.

11 if you have not already made a backup of your entire internal hard drive, do that now. This backup must be on a separate hard drive from your internal hard drive, and must be bootable. I'd use a cheap USB external drive (1 TB USB drives are available for under $80) and either Carbon Copy CLoner or SuperDuper! to make the backup. CCC is donationware and SD! is shareware. There are other disk clone utilities; Drive Genius, for example, includes a disk cloner in its toolkit. I've never used that cloner because I use CCC, but if you have DG and you don't have CCC you don't have to download CCC if you don't want to. Note that CCC, SD!, DG, and other Mac disk cloners will clone the Mac partition, only. They will not clone the Boot Camp partition. If you want to clone the Boot Camp partition, and you should, you should get hold of a utility such as WinClone, a Mac app which clones Windows partitions, or any of the multitude of Windows disk clone utilities, such as Acronis True Image. Note that if you don't back up your system you may, and probably will, lose data sooner rather than later. There are two kinds of hard disks: the ones which have failed, and the ones which haven't failed yet. They will all fail. All of them.

12 launch and run the 10.5.8 combo updater.

13 reboot, holding the 'C' key. The Mac should start up on the Snow Leopard disc.

14 select Utility from the Install menu.

15 repair permissions.

16 fix disk.

17 select Install from the Install menu.

18 Install Snow Leopard.

19 reboot. The Mac should come up on the internal hard drive, running Snow Leopard.

20 download and install the 10.6.5 update and any other relevant updates.

21 keep the backup in a safe place until you are certain that all is well. If there is a problem, boot up from the backup.

It's not strictly necessary to do all of the above, but as you were having a problem, this will ensure that you can do things safely.

Dec 30, 2010 2:38 PM in response to R C-R

I just was wondering if I need to do anything else before I try installing SL.

And yes, I have the SL DVD... but Apple's instructions didn't work (thats why I'm on this forum)

There are some VERY small scratches, but I do not think that that is the problem.

I have never used a 'firmware password'.

thanks 🙂

Message was edited by: Frankendooglebert

Dec 30, 2010 2:39 PM in response to Frankendooglebert

Frankendooglebert wrote:
This is what I've done:
-restarted the computer & held 'C' (nothing happened)


The C key will have no effect unless there is a DVD in the optical drive with a copy of the OS on it that can start up your Mac.

This is true regardless of what OS version is installed on the Mac's internal drive, or even if it is blank. So if you cannot start up your Mac from the Snow Leopard install DVD using the C key with that DVD in the optical drive, you can rule out whatever is or is not installed on the internal drive as the cause of your problem.

Snow Leopard won't install

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