5 Replies Latest reply: Jan 3, 2011 9:44 AM by wjosten
Shre09 Level 1 Level 1 (0 points)
Kids at my home were playing with my iPhone and locked up my phone by entering an invalid passcode. Currently my iPhone says its disabled and connect to iTunes. But when I connect to iTunes, it says my iPhone is locked up and asking me to enter passcode on phone, which it never allows.
I referred to discussion forums and tried to hold power button and home button to get on to restore mode, but failed to get phone on to that mode.
I am also using my new computer, which was never synced up with this iPhone.
I would request somebody to please help me with this regard.

iPhone 3GS, iOS 4
  • roaminggnome Level 10 Level 10 (93,765 points)
    Holding the power and home buttons is not a restore, it is a reset.

    You need to restore from the computer to which you normally sync.

    You can learn about restore in the manual:

  • Shre09 Level 1 Level 1 (0 points)
    Hello roaminggnome,
    Thanks for your reply. But I don't have my computer by which I normally sync. I have purchased a new mac last week and this happened after that.
    Please suggest me a way to get it back. In fact, I know the passcode, but not able to enter it.
    Please help!
  • wjosten Level 10 Level 10 (93,845 points)
    If the computer you're using is not the last computer the phone was synced with & you cannot remember the passcode or your phone has been disabled because the wrong passcode has been entered too many times, you will have to force the phone into recovery mode & restore it as a new device:

    Turn off your phone: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone to turn off. If you cannot turn off your phone using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, you will only be able to restore as a new device.
  • Shre09 Level 1 Level 1 (0 points)
    I do remember my passcode, so is there any other way to recover it?
  • wjosten Level 10 Level 10 (93,845 points)
    I do remember my passcode, so is there any other way to recover it?

    No, not if your phone has been disabled because of too many wrong attempts.