How To Turn Passcode Off in iPhone 4 ?

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Level 1

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How To Turn Passcode Off in iPhone 4 ?

Hi, I just got my new iPhone 4 and I found that once I activated the passcode, I cannot turn off the passcode feature. Each time I enter the Passcode, the Turn Off Passcode button is greyed out and I cannot turn the feature off. Is this a bug or is this by design ?

iPhone, iOS 4

Posted on Jan 1, 2011 7:43 AM

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Answer 1

wjosten

Level 10

95,321 points

Jan 1, 2011 8:16 AM in response to chengtzg

Have you installed an exchange account from an employer?

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Answer 2

chengtzg Author

Level 1

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Jan 1, 2011 11:33 PM in response to chengtzg

No, we don't use MS Exchange, we use Trust Digital. I am referring to the autolock passcode unlock.

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Answer 3

alryder

Level 2

220 points

Jan 1, 2011 11:36 PM in response to chengtzg

It's likely that a configuration profile was pushed to your iPhone from the Trust Digital product that disables the ability to disable the passcode unlock. This can be done by Exchange also.

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Answer 4

ajduguid

Level 3

650 points

Jan 1, 2011 11:40 PM in response to chengtzg

Well Trust Digital seem to be about policy management so at a guess your employer has stipulated that a passcode is required. That's the most likely reason why you can't turn it off. wjosten was asking about Exchange because that's a popular method of doing the same.

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Answer 5

chengtzg Author

Level 1

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Jan 2, 2011 12:14 AM in response to chengtzg

OK, so if i delete Trust Digital then I should be able to disable the passcode lock and reinstall Trust Digital again ?

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Answer 6

wjosten

Level 10

95,321 points

Jan 2, 2011 2:13 AM in response to chengtzg

The passcode requirement has been made by your employer through a configuration profile installed on your phone. If you attempt to delete this profile, your IT dept. will be alerted. This is not unusual, most employers who provide access to company data want that data protected. The requirement of a passcode is one way to protect that data.

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