14 Replies Latest reply: Jan 28, 2012 7:21 PM by PEH Australia
Wikiboo Level 1 Level 1 (0 points)
Yesterday I locked my iPhone and it wouldn't wake up, I found here somwehere that if I hold home + lock button it would reset, and it worked.
It's working fine all day now, but I'm worried if it happens again.

But my question is, why did it happen?
Is it software (iOS crash) or hardware issue?

HP 4710s, Windows 7
  • Allan Sampson Level 10 Level 10 (123,375 points)
    More than likely a software problem. Not a bad idea with a smart phone to power the phone off and on every once in a while.

    If it happens again, the next step will be restoring your iPhone with iTunes.

    If it happens again after that, the iPhone includes a one year warranty.
  • Wikiboo Level 1 Level 1 (0 points)
    I did a little research on this on teh internet, and it turns out that this is common problem, so I'm wondering if maybe it's bug that iOS update will fix that or something.

    One more question, I've read that you can get iPhone replacement in first 30 days, so I'm worried if it doesn't crash next 3 weeks, and begins to crash after...

    Really weird bug, Apple should have written some instructions and explanation for this...
  • Allan Sampson Level 10 Level 10 (123,375 points)
    Certainly not a common problem reported here, and finding a few posts on the internet out of multiple millions of iPhones sold does not make a problem common.

    No such problem with my iPhone 4 - not once during the last 6 months.

    You can return an iPhone for payment credit within the first 30 days after the purchase date. If the retail sales box is not opened, you will recieve full payment credit. If the box is opened, there will be a 10% restocking fee deducted from the payment credit.

    Once again, the iPhone includes a one year warranty which begins on the purchase date.
  • Wikiboo Level 1 Level 1 (0 points)
    Well that *****...

    Well I will ask them about it in the store shere i bought it in monday...

    It really ***** when your phone starts having problems after one week...
  • rps042657 Level 1 Level 1 (0 points)
    My phone is two months old and tonight the screen went black and would not turn on. It had a 35% charge. Its Saturday night and will contact Apple on Monday.
    I would rather not reset but might try tonight anyway. Will repost on how it all turns out.
  • unnithan Level 1 Level 1 (0 points)
    Hi,

    I had the same problem. Tried to contact Apple help desk but could not get through as they were not working on Sunday. Tried the forum and found this thread. Tried Reset+Home solution as suggested and it worked. Thanks for the suggestion and have a HAPPY NEW YEAR.
  • Wikiboo Level 1 Level 1 (0 points)
    Please let me know what they said in Apple
  • wardah.aa Level 1 Level 1 (0 points)
    It happen to me today, suddenly dead and the barrery was full.
    I didn't rest my iPhone yet because there are my photos and files which I need them and I don't want to lost them!
    What can I do now?
    Apple should find a solution for this problem.
  • Wikiboo Level 1 Level 1 (0 points)
    You won't loose anything, it will just reboot
  • ashaman Level 1 Level 1 (0 points)
    i had the same problem today, i was watching a video, then put the lock on and put it my pocket. Then 5 min after it was "dead" nothing seemed to be "alive" not even the mute/unmute "switch", then i found this topic and did the reset.
    and now every thing is back in order, no data lost or anything. it just turned it self completely off whit out me doing any thing...
  • Chadsassou Level 1 Level 1 (0 points)
    Hi, I just had the same problem today.
    I locked my iPhone and after few minutes tried to unlock it, but it was dead. It was not even recognized on the computer for restore.
    I pushed both buttons for restore and it worked. Noticed was a bit slow, but at least it's working. Thanks for posting the solution.
  • Fatemeh68 Level 1 Level 1 (0 points)
    I had the same problem today while the battery was full . I connected the phone to the charger and pressed the power and Home button simultaneously . The problem was solved but i wanted to know if it had anything to do with the apps I downloaded last night or not?! I hadn't experienced this before but i think as apps don't close and run in background, opening many apps might've caused such problems.
  • FullOfJosh Level 1 Level 1 (0 points)

    Even this has happened with me today.....and thanks to you that i came out of the shock of a dead apple..... but i dont know why apple is not fixing this bug even after gvng innumerous updates......

  • PEH Australia Level 1 Level 1 (0 points)

    Thanks for posting this. Same thing happended to me today. I followed the tip to fix & it's now working, but.... presume Apple want to know it's happening. Battery for me was 50%. I turned it off (sleep) & next time I tried to turn it on (30 minutes latter) - it didn't turn on  basically a dead apple iPhone - I held down the off/home buttons till it fired up again. Only thing of note was it prompted to do a "Carrier settings update" a few days ago - which I did. (iPhone 4S v5.0.1 (9A405) running on Optus network in Australia)