1 2 3 Previous Next 43 Replies Latest reply: Jul 7, 2012 12:02 PM by Ichinisan
bridgetb1991 Level 1 Level 1 (0 points)
I know there are lots of topics in here about this, but I just wanted to explain my own situation and see if it's any different.

As of late my Iphone 3Gs has been shutting down. I will be using the phone as normal, and it will have a decent amount of battery life left, but it was just crash. I'll be in an app, playing a game/chatting or safari and the phone will suddenly return to the home screen. The little battery will go red and show 0% (when my battery life was 80% just seconds ago) and then shut down.

I will have to turn it back on normally and everything will be fine again and my battery life will return to what it was previously.

This used to happen just once or twice a day but now it is happening frequently and it's really starting to frustrate me. I thought maybe it was my phone overheating because I had too many applications open and so I now make sure to keep all of my applications closed but the problem is STILL happening.

I have 4.2.1 software and I am always making sure to keep it updated.

I haven't dropped it or gotten it wet or anything.

I am going to do a reset and see if that fixes the problem, but does anyone have any other suggestions or are you experiencing the same problems?

It frustrates me that I pay all this money for a phone that is now barely serving it's purpose. I shouldn't have to worry that it's going to shut down on me in the middle of a call or while I am doing something important.

Help!

3GS, iOS 4
  • 1. Re: Iphone 3GS keeps shutting down.
    Eric.Normandin Level 1 Level 1 (0 points)
    Any solution to this? This is also happening with my 3GS. Spoke with an apple rep and they said to make sure it was up to date, which it is.
  • 2. Re: Iphone 3GS keeps shutting down.
    Previn Level 1 Level 1 (0 points)
    I've also been having this exact with my phone in the last couple days. It shuts of randomly and takes a while to turn back on. It even shuts off in my sleep, which is a big problem because I use it as my alarm. I currently have a 16gb 3gs runnin 4.2.1
  • 3. Re: Iphone 3GS keeps shutting down.
    AnaMusic Level 9 Level 9 (57,005 points)
    Hi,

    If you haven't already try...

    1) Restart

    2) Reset

    3) Restore (from Backup)

    And if those 3 Steps don't Cure your ills…

    4) Restore as New…

    See this Link for Restoring:

    http://support.apple.com/kb/HT1414

    Hope this helps,

    Cheers
  • 4. Re: Iphone 3GS keeps shutting down.
    Octoberskyy Level 1 Level 1 (0 points)
    I've had the exact same problem with my 3Gs! I took it to apple to have them update the software and it was still having the same problem. I'm wondering if it could be a hardware issue?
  • 5. Re: Iphone 3GS keeps shutting down.
    John Springer Level 1 Level 1 (70 points)
    Mine keeps shutting off. Typically battery is at 40-60%. I'll click some link in Safari and poof: it shuts off. I have to turn it back on and let it reboot. Seems to be a fairly new problem. I've tried a Restore, but it didn't help.
  • 6. Re: Iphone 3GS keeps shutting down.
    Jhopk4 Level 1 Level 1 (0 points)
    My 3GS also began shutting off after I updated to iOS4. It got progressively worse. As you described, it would snap off with a ghost image still on the screen, no matter what battery % was. Worked like normal when plugged in.

    I took it to the Christiana, DE Apple Store and the genius confirmed a hardware issue by doing a clean restore of the iOS. He acknowledged he was aware of the issue, but refused to replace the phone or repair it.

    I removed the battery, cleaned the contacts, no improvement. The issue wasn't the SIM card or ATT network. I confirmed this by removing the SIM card, putting it in Airplane mode and then turned back on WiFi. In this (sim-less) WiFi state with battery, 3GS would still shut off. The phone always worked like normal when connected to power and never shut down.

    I ordered a replacement battery from iFixit. It is exactly the same model as the original, obviously a different serial number. It works FLAWLESSLY! Maps, GPS, games!! Like new. Period.

    Further research shows the problem is there are a few series of the batteries and the battery actually has a little circuit board on it that is apparently the cause (incompatible with iOS4)

    Shame on you Apple for refusing to help with such a minor fix. Thank you iFixit for providing the solution.
  • 7. Re: Iphone 3GS keeps shutting down.
    tundrastang200 Level 1 Level 1 (0 points)
    I have the same problem. It started about a week ago and got progressivly worse. The pjone works fine if it is plugged in. If you unplug it and jump around on apps it shuts off and will read 90% or better power. It wont even check webmail or internet with out shutting down very anoying. I am going to take it back to the apple store and ask for a new phine I have 1 month left on my warrenty and dont want this one to work for a month then break again when out of warrenty. It really ***** because you will be in the middle of doing something or talking to someone and it shuts down.
  • 8. Re: Iphone 3GS keeps shutting down.
    Angry Narwhal Level 1 Level 1 (0 points)
    Bump - Any Apple people here watching this thread?

    Just to pile on.... I'm seeing the same. No rhyme or reason. No problems with my phone physically, never got wet. Running the latest and greatest software.

    I've noticed that it crashes the most when on the cellular network, but it shuts itself off on my wifi.

    And what annoys me the most is, it makes me go into a cycle of un-usability for hours of my day. It powers off, I turn it boot it back on, try to use an app, and it powers off again. And then starts the vicious cycle which frustrates me for the next 4-6 hours until I decide to just not pick it up again.

    Message was edited by: Angry Narwhal
  • 9. Re: Iphone 3GS keeps shutting down.
    diesel vdub Level 7 Level 7 (21,935 points)
    Angry Narwhal wrote:
    Bump - Any Apple people here watching this thread?


    No. This is a peer to peer forum, there is no official Apple presence here.
    If you are still under warranty, take it to an Apple store.
  • 10. Re: Iphone 3GS keeps shutting down.
    Angry Narwhal Level 1 Level 1 (0 points)
    diesel vdub wrote:
    Angry Narwhal wrote:
    Bump - Any Apple people here watching this thread?


    No. This is a peer to peer forum, there is no official Apple presence here.
    If you are still under warranty, take it to an Apple store.


    Oh I wish I was under warranty still. 4 more months until my 2 yr ATT contract expires before I can re-up with verizon or a cheaper att plan. (hopefully)

    Hopefully this summer the iPhone 5 will be out.
  • 11. Re: Iphone 3GS keeps shutting down.
    phillycheez Level 1 Level 1 (0 points)
    4.2.1 is bad.

    I have an iPhone 4; I just upgraded to 4.2.1, then my phone started doing the same thing. I noticed first with the iPod app, it would play a couple min then go to the home screen. Then Pandora, play a couple min then go to homescreen; I had it on a dock at work and it would stop, then a couple min later turn on and start playing the iPod song from the beginning, same cycle over and over. Next with texts and Safari. I don't make a lot of calls, but went to get a # from my contacts and the phone app would not open.
    I tried soft reboot, hard reboot, resetting the stuff in settings. The people at the AT&T store said they hadn't seen it yet. They put me on the phone with Apple; I guess I had way too many 'multitasking apps' open. I shut them all down, but it would still not allow me to access the phone.
    Apple said to restore to factory settings, and then try to use phone app. I just did and it allowed me to call someone. I'm now loading it with the back-up just before 4.2.1- wish me luck.
  • 12. Re: Iphone 3GS keeps shutting down.
    diesel vdub Level 7 Level 7 (21,935 points)
    phillycheez wrote:
    4.2.1 is bad.

    I have an iPhone 4; I just upgraded to 4.2.1, then my phone started doing the same thing. I noticed first with the iPod app, it would play a couple min then go to the home screen. Then Pandora, play a couple min then go to homescreen; I had it on a dock at work and it would stop, then a couple min later turn on and start playing the iPod song from the beginning, same cycle over and over. Next with texts and Safari. I don't make a lot of calls, but went to get a # from my contacts and the phone app would not open.
    I tried soft reboot, hard reboot, resetting the stuff in settings. The people at the AT&T store said they hadn't seen it yet. They put me on the phone with Apple; I guess I had way too many 'multitasking apps' open. I shut them all down, but it would still not allow me to access the phone.
    Apple said to restore to factory settings, and then try to use phone app. I just did and it allowed me to call someone. I'm now loading it with the back-up just before 4.2.1- wish me luck.


    1) Ideally you should use the device for several days without restoring your backup to prove the issue is truly resolved.
    2) If restoring as new corrects the issue it is NOT an iOS 4.2.1 issue, it is a problem with your backup.
    3) There is no reason to restore from your backup, you are simply re-introducing the problem that you were trying to correct.
  • 13. Re: Iphone 3GS keeps shutting down.
    John Springer Level 1 Level 1 (70 points)
    New piece of data:
    I took a pic yesterday, and iPhone (3GS) promptly went to black. Probably about 60% battery. Usually, I press the power button and restart, but this time I just stuck it in my pocket. About 5 mins later I pulled it out, pressed the home button, and it was fine. Very strange.
  • 14. Re: Iphone 3GS keeps shutting down.
    SGRAINGER Level 1 Level 1 (0 points)
    My iphone 3GS has the same problem, the apple store were unable to help me under warranty. I will never buy another apple product, if this is the kind of service and product apple deliver. My battery crashes to zero charge, phone cuts out, upon reboot battery fine. This happens no matter what level of charge is in the battery. Interestingly I can use iphone all day as a music player and this never happens, it only happens when I'm on a phone call.
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