11 Replies Latest reply: Dec 18, 2005 4:46 PM by QuickTimeKirk
WayneLigon Level 1 Level 1
I downloaded the latest version of QuickTime and decided to purchase the Pro upgrade.

I get my registration code. I follow the link given in the registration code purchase email, where it tell ms how to register.


That looks absolutely nothing like what I see when I open the QuickTime icon in Control Panel. Really, not even one little thing is the same.

There is a thing that says 'Quicktime Pro Registration, with my name filled in, Organization: option, and the registration code text box. I put in the registration code I was given and click apply. It tells me 'Invalid Registration'.

So... how do I register and unlock the pro features?

Windows XP Pro
  • WayneLigon Level 1 Level 1
    Found name has to be the same as what was registered under. Really, that is just plain poor design.
  • QuickTimeKirk Level 9 Level 9
    The instructions couldn't be more clear.
    Enter the name and number found in the confirmation email exactly as it appears in the "Registration" tab of the QT Control Panel.
    How can you call that "poor design"? It prevents people from "sharing" the information and helps keep the cost of the product down because no one will be willing to share a key with their name on it.
  • Beth Torgerson Level 1 Level 1
    Today I purchased QuickTime Pro 7 for Mac OS X online. I have placed the correct information into the preferences/registration area and verified inside of the QuickTime 7.0.1 preference registration area.

    The Pro features are not visible (as in "nothing happens"); also, I purchased QuickTime MPEG-2 playback for Mac OS X and again I cannot run it, much less locate the downloaded document.

    I know my transactions were completed, as I received acknowledgements via e-mail. I also know I have typed this in correctly.

    My goal here is to convert some DVD footage (in VOB format) into Quicktime so that I can drop into iMovie.
  • QuickTimeKirk Level 9 Level 9
    Beth. After entering the info does the Preference Pane say QuickTime Pro (under your serial)?
    If it does then you've got Pro. Open the QuickTime Player and you should notice the word "Pro" has been removed from some menu items.
    The MPEG-2 Playback Component is installed in the HD/Library/QuickTime folder.
  • Beth Torgerson Level 1 Level 1
    Thanks, Kirk.

    It does say "Pro" under that frame. The MPEG-2 Playback is nowhere to be found. I'm led to believe it did not happen. Having purchased it, etc. what would you recommend?
  • QuickTimeKirk Level 9 Level 9
    Only two places it can be:
    HD/Library/QuickTime (installed for all users) or
    User/Home/Library/QuickTime (if installed just for Beth).
    Not having purchased it I don't know if it comes with an "Installer". It is probably a .pkg file (which uses the built in installer app). A search should find it.
  • Beth Torgerson Level 1 Level 1
    Thanks, Kirk.

    I'll have to contact Apple. I do appreciate your help.
  • CheeseHead Level 1 Level 1
    I am having the same problem. Added the Reg Key and went into QuickTime several times and nothing!

    I am about ready to ask for a refund. I wanted to record some of my DVD's and put them on my iPod 60 for travel, what is going on?
  • QuickTimeKirk Level 9 Level 9
    QuickTime Pro doesn't open or convert MPEG-2 files.
    Read the FAQ pages before purchasing.
  • CheeseHead Level 1 Level 1
    But it said I could make movies and import them to my iPOD

    "QuickTime 7 Pro offers the innovative features of previous versions:

    Author content in MPEG-4 (the Internet standard) and the worldwide standards for high-speed wireless networks: 3GPP and 3GPP2
    Create slideshows — complete with your own soundtrack.
    Design your own media skin in which to play your movies
    Import export video, audio and images from more than a dozen industry-standard file formats, including DV camcorders. Even transcode formats.
    Prep and compress streaming audio and video for delivery via the Web or cell phone. "
  • QuickTimeKirk Level 9 Level 9
    I don't see MPEG-2 format listed in your quote and it isn't mentioned as a QT Pro feature.
    Describes the MPEG-2 playback ability of QuickTime.
    Does your DVD player allow you to edit or convert your DVD files? Why would you expect QuickTime Pro to edit a playback format?