4 Replies Latest reply: Jan 2, 2011 1:26 PM by andyBall_uk
Suzanne Butz Level 1 Level 1 (25 points)
Hi there,
I have several email addresses and each has its own signature, some with jpg/logo etc and others simply with text.

Since upgrading to Snow Leopard I seem to be losing my jpg images in the signature blocks.

For my main email, it appears as though it is there when I create a new message, but I have been told that nothing shows up for the receiver. (I am now wondering if that is simply cached).

I have just tried to edit one of my other signatures and notice that all my signatures now show "Missing Plugin" where the jpg should be.

I have tried re-dragging the jpg file to the signature, but still Missing Plug in.

Any suggestions please: I like to keep my signatures professional and a missing plug in does not help


MacBook Pro 13inch, iPhone4, iMac, Airport Extreme, Airport Express, 16Gb iPod, Mac OS X (10.6.5)
  • Suzanne Butz Level 1 Level 1 (25 points)
    Just letting you know: I updated to Snow Leopard about a year ago, but have really only just had time to look at this issue. However, I would really appreciate some assistance on this one.

  • andyBall_uk Level 7 Level 7 (20,490 points)
    Hi Suzanne

    many times when people here had that plugin message, it was fixed by opening Java Preferences from /Applications/Utilities/ and clicking the restore defaults button(s) on the general tab there, then restarting Mail.

    Or some have said that updating java solved .
  • Suzanne Butz Level 1 Level 1 (25 points)
    Thanks Andy. I just downloaded and installed the latest Java and I appear to have my JPGs back!

    It does lead to a query though: I install all updates using the standard Apple/Software Updates. How come Java is not part of these updates if it is an integral part of Mail? It never occurred to me that I would have to randomly check whether Java had done some updates - particularly when I had no idea that Java was the missing plugin. I would have expected some automated update process to be triggered as it is imbedded within this Mac app, or at least to give me some information about which plugin is missing so that I can manually go and search. This seems very Un-Apple to me ;-(
  • andyBall_uk Level 7 Level 7 (20,490 points)
    Hmm, that's odd it wouldn't show up in software update at all - it did appear in that for me, some time back.
    I've little idea how java integrates with Mail, wouldn't have guessed it did save for embedding java
    but seemingly its settings affect embedded media in email.