14 Replies Latest reply: May 13, 2011 10:02 AM by vermiculation
JuliusE Level 1 Level 1 (0 points)
Hi,

I recently recieved an ipad (16gb 3g) and I'm having problems with WiFi. I'm using a dlink DIR-301 router and the connection for the ipad is dropped after approx. 5 min of using the internet. I have an iphone 4 which works without any problems also a macbook I use works fine, so there's only issues with the ipad.

I updated the routers firmware and tried to reset the router and changed to wpa/wpa2 security, and still no help. Ipad connection still goes out after about 5 min of use and i have to turn off wifi access and reconnect to my network to regain an internet connection. An extremely annoying problem, any ideas on what i can do?

iPad system 4.2, Windows XP Pro
  • 1. Re: WiFi dropping connection (dlink DIR 301)
    Ralph Landry1 Level 7 Level 7 (32,520 points)
    Hi Julius, welcome to the Apple Discussions.

    Have you tried the usual suggestions of turning the iPad power off and then back on? If that doesn't work, reset the iPad network settings? If that doesn't work a hard reset; hold both the sleep and home buttons until the Apple logo appears and it reboots?

    Since you have worked on the router end, when you did the firmware upgrade, did you then do a complete power down and power up on the router?

    Ralph
  • 2. Re: WiFi dropping connection (dlink DIR 301)
    JuliusE Level 1 Level 1 (0 points)
    Hi,
    Thanks for the tips, tried all of them and it seems the connection isnt being dropped as often, but it still is at times. Anything else i could try?
  • 3. Re: WiFi dropping connection (dlink DIR 301)
    Ralph Landry1 Level 7 Level 7 (32,520 points)
    Hi Julius,

    Have you tried changing channels on the router? Look at Settings > WiFi and see if other wireless networks are showing up with strong signals. Neighbors on the same channel, or very close channels, may be causing interference that can cause this behavior.

    Ralph
  • 4. Re: WiFi dropping connection (dlink DIR 301)
    podgepayne Level 1 Level 1 (0 points)
    I am having the exact same problem with mine and have tried everything that you and the original poster have said. However, I have a SMC Barricade N router. I haven't found a way to change the channels on the router either.
  • 5. Re: WiFi dropping connection (dlink DIR 301)
    Ralph Landry1 Level 7 Level 7 (32,520 points)
    You should have instructions hidden away somewhere that tell you how to log into the router. From that control panel you can usually find something that allows you to change the router's channel number.

    The iPad should pick that up.
  • 6. Re: WiFi dropping connection (dlink DIR 301)
    podgepayne Level 1 Level 1 (0 points)
    I can log into the router, and the network mode right now is 11g/n. The frequency(channel) is on auto select. I have the option to choose from 11 different channels starting with 2412 MHz. Should I choose one of them? Thanks.
  • 7. Re: WiFi dropping connection (dlink DIR 301)
    Ralph Landry1 Level 7 Level 7 (32,520 points)
    It is probably best to let the router auto-select. However, take a look at the networks you are picking up and their signal strength, shown in Settings > Wifi > choose network, or if you have a computer look at the possible connections, both will show you networks and signal strength.

    If there are networks with very strong signals, you might take a shot at selecting a channel such as 11 which is in the upper end and see what happens.
  • 8. Re: WiFi dropping connection (dlink DIR 301)
    podgepayne Level 1 Level 1 (0 points)
    I have tried everything you said and I am still having the same problem. Any other suggestions?
  • 9. Re: WiFi dropping connection (dlink DIR 301)
    aequitassancti Level 1 Level 1 (0 points)
    Well, Here we go I am running a dlink DIR-601 and the wireless will cut out at any given point. I have to power cycle the router in order for it to come back up. When I power cycle it has to be at least 5-10 min of wait time and sometimes that does not even work. When it cuts out it can still see the dlink ssid however it says unable to join the network. I have tried updating the fireware on the router. I have tried setting the router WPA only with Tkip only. There is also an issue that sometimes it says that I am connected in the settings however in the top left I do not have WIFI bars and it will not give me access. APPLE YOU HAVE KNOW IDEA HOW FRUSTRATING THIS IS!!!!!!
  • 10. Re: WiFi dropping connection (dlink DIR 301)
    JuliusE Level 1 Level 1 (0 points)
    Hi,
    I have tried several channels, currently on ch6 and i can't see any signifant improvement. Sometimes i can go 30min without being dropped, but at other times i may be disconnected from wifi twice within 15min. When dropped i disconnect from wifi and reconnect aftet which the connection starts to work again. Its very annoying really and i am not sure what else i can try to do. The wifi icon always shows a strong signal, so i really do not know what the issue is.
  • 11. Re: WiFi dropping connection (dlink DIR 301)
    Ralph Landry1 Level 7 Level 7 (32,520 points)
    Hi Julius,

    Welcome back even though it is not for a happy response like "It works". Have you tried updating the router firmware? At least rule out the router end of the issue. Many routers, those more than a year old, may not be up-to-date with the IEEE 802.11 standard that was adopted in October 2009. So if you haven't recently, login to the router admin account and see if there are any updates to the firmware. If there are, force update, reboot the router and see what the result is. You may have to reinstall the security settings on the router after doing that.

    And to aequitassancti we are all fellow users on here, not Apple employees. Apple only monitors the discussions to maintain proper behavior not for feedback.

    You can send Apple feedback at:

    http://www.apple.com/feedback/ipad.html
  • 12. Re: WiFi dropping connection (dlink DIR 301)
    JuliusE Level 1 Level 1 (0 points)
    Yep, the first thing i did was update my router settings and reboot the router. Thanks for all your help!
  • 13. Re: WiFi dropping connection (dlink DIR 301)
    wendigox Level 1 Level 1 (0 points)

    Hi

     

    I have the same problem with my D-link 301 my iPhone 4, my iPad 3G and my girlfriend's iBook disconnect every 5 minutes, only mi iMac works fine. But all of them works good when the wifi security is on WEP. Of course I don't like have my router on WEP even a 5 year old kid can hack that.

     

    Good luck!

     

    /wendigox

  • 14. Re: WiFi dropping connection (dlink DIR 301)
    vermiculation Level 1 Level 1 (0 points)

    I was having the same problem with a D-Link DIR-615, Disabling "WI-FI Protected Setup" seems to have corrected the problem.

    I hope this helps!