11 Replies Latest reply: Oct 27, 2011 4:43 PM by mhsucolts18
Jon0419 Level 1 Level 1 (0 points)
I have Windows 7 64 bit operating system. I have been struggling with getting my Itunes and Ipod touch to work together - somewhere an update or upgrade screwed things up.

Right now, I have Itunes 10 64 bit installed on my computer. When I plug in the Ipod touch to sync, I get a message in Itunes telling me that this Ipod requires the 64 bit Itunes and I need to remove and reinstall the 64 bit version of Itunes.

Needless to say, I've removed and reinstalled the 64 bit version 3 times. Still won't recognize my Ipod Touch.

HELP!

HP Desktop

HP Desktop
  • 1. Re: Ipod Touch and Windows 7 64 Bit - Itunes not recognizing
    BillO22 Level 1 Level 1 (0 points)
    i am having the same problem and my computer needs the 64-bit to work so i have the 64-bit but it is still saying i need to download the 64-bit and i have uninstalled and reinstalled the 64-bit itunes at least seven times, really need some help
  • 2. Re: Ipod Touch and Windows 7 64 Bit - Itunes not recognizing
    maxp@comcast.net Level 1 Level 1 (0 points)
    I have Windows 7 64 bit operating system and I had no problem when I first synchronized my iPod Touch 4 with iTunes. But then after one iTunes upgrade, I began receiving all types of errors, "Internal Device Error", "File Missing", "Duplicate File Name" and several more errors. I worked with Apple Tech to uninstall and reinstall iTunes several times with no success. This is too much work to get iTunes and my iPod to work together. I believe one of the updates screwed up my iTunes and my iPod. I've been using an iPod for more than 5 years now and never had any problems until now.

    Please help!
  • 3. Re: Ipod Touch and Windows 7 64 Bit - Itunes not recognizing
    dark3173 Level 1 Level 1 (0 points)
    Same here, too much work. Uninstalled and reinstalled my itunes at least 4 times and still my itouch can't be detected at all. I even reinstalled/ reset my itouch but it still can't work. Advice? Thanks.
  • 4. Re: Ipod Touch and Windows 7 64 Bit - Itunes not recognizing
    hawko-09 Level 1 Level 1 (0 points)
    i'm having a similar problem but my ipod touch won't even show up at all in itunes ever since i downloaded the 64bit version. i tried the 32bit version first but it told me to download the 64bit version instead.
    I can't even find anything anywhere on how to get it sorted
  • 5. Re: Ipod Touch and Windows 7 64 Bit - Itunes not recognizing
    nottmsteve Level 1 Level 1 (5 points)
    Just a suggestion, but have any of you got Win 7 SP1 installed ?

    I've found it screws up my ipod, even after the new os, so it has to be something to do with itune and SP1.

    I uninstalled SPI, restarted, uninstalled itunes, restarted, and d/loaded a fresh copy. All works ok now. I suppose at some stage they'll be another itunes that may work with SP1.
  • 6. Re: Ipod Touch and Windows 7 64 Bit - Itunes not recognizing
    qtip96 Level 1 Level 1 (0 points)
    Folks,

    I ran into the same issue. Looks like we're going to need an update from MS, but until then here's a short term fix.

    Unplug your ipod first

    Right click on the itunes shortcut > Properties > Compatibility > Click checkbox "Run this program in compatibility mode for" > Select Windows 7 in the dropdown

    Plug in your ipod & it should be visible in itunes now

    I have only performed testing on the two PC's I have so I can't guarantee this fix works for everyone.
  • 7. Re: Ipod Touch and Windows 7 64 Bit - Itunes not recognizing
    nephyrwynn Level 1 Level 1 (0 points)
    Hey!!

    Well ... After about 3 months of searching, going to the apple Genius bar... (seriously they wanted me to delete my stuff... I couldn't live without my books I downloaded from drinkmalk.com which is now defunct)

    So.. I am running a Dell Studio 1557 Windows 7 (no SP installed yet), 64 Bit and I own a 3rd Generation Ipod Touch, 32 Gig and had many of the same problems. In my case... I was able to update software, but I couldn't sync music onto my ipod or transfer purchases I would get: Internal Device error, operation failed... etc etc.. .every sync error you can think of...

    MAGIC FIX (For me.. and other users)

    1. There is a known bug that says its a chipset issue (Just google Ipod sync chipset issues and realize you aren't alone)... Most likely you don't Have a PCI card slot to put a new usb thing on... so.. that is a no go...

    2. SOLUTION (that worked for me) - UPDATE THE BIOS on your PC. If you go to your computer manufacturer's driver site... you can search for these updates. Chances are... you have the version that was installed on your computer that is out of date (its not one of those things that automatically updates). For the most part, you never really need to update it since it doesn't affect regular functioning... most people update it on the advice of a technician. Either way, I went to the Dell support site, looked up my laptop and found the install file.

    WARNING BACK UP YOUR HARD DRIVE AHEAD OF TIME IF YOU DECIDE TO DO THIS!! ALSO, RESEARCH HOW TO MAKE A BIOS RECOVERY DISK IN THE CASE IT CRASHES.. BETTER YET, CONSULT YOUR LOCAL GEEK FOR SUPERVISION, IF FOR ANY REASON THE BIOS UPDATE FAILS AND IT DOES HAPPEN SINCE WE KNOW PC's are WONKY... YOU MAY RISK BRICKING YOUR COMPUTER... Just google "Bios Update Failure" to see the horror stories..

    However.. that said and done.. I updated it ... made the mistakes above and was able to get my computer back by leaving the battery out for an hour, pressing the power button for 30 seconds and restarting ... after the failure scare... saved me 200 bucks from dell customer service

    Good News: With the updated bios... SYNC WORKS PERFECTLY!! I can put music on, transfer stuff out... no errors!! =) JOY!
  • 8. Re: Ipod Touch and Windows 7 64 Bit - Itunes not recognizing
    Dalar005 Level 1 Level 1 (0 points)
    I've had the same issue for the past two months, always some sort of "internal device error" and problems getting the iPod Touch 4th gen to sync. I finally found this post and updated my BIOS to the 2010 version and everything seems to work! Twice I updated my music this evening with no errors. Give this a try if you haven't already!
  • 9. Re: Ipod Touch and Windows 7 64 Bit - Itunes not recognizing
    orangesugar76 Level 1 Level 1 (0 points)

    I also was having the same issue, however I had to change it to Vista Service Pack 2 instead of Windows 7 and it worked. If Windows 7 does not work try one of the other options.

  • 10. Re: Ipod Touch and Windows 7 64 Bit - Itunes not recognizing
    Pokemon493 Level 1 Level 1 (0 points)

    Thanks, so much for this post it saved my life thanks

    Pokemon493

  • 11. Re: Ipod Touch and Windows 7 64 Bit - Itunes not recognizing
    mhsucolts18 Level 1 Level 1 (0 points)

    I've found that sometimes a system restore will work temporarily, because then for me it happened again. I have a fairly new Dell Studio 15z Laptop, and it worked for about a week then it started again. It has done this multiple times and ive always had problems with iTunes.