itunes store causing my computer to crash - please help!!

Question

Level 1

0 points

itunes store causing my computer to crash - please help!!

Hi there,
We have a Dell Inspiron running Windows XP. We have been using iTunes and iTunes store successfully for years, on this computer as well.

For the last couple months, every time we open the iTunes store, it causes our entire computer to go to blue screen and crash.

I can't think of anything we have done or changed to cause this to happen, but at the moment, we can't use the iTunes store at all without our whole computer crashing. Any ideas? We can't figure this out... All advice is appreciated!!

dell inspiron, Windows XP

Posted on Jan 3, 2011 1:52 AM

Reply

Answer 1

b noir

Level 9

72,324 points

Jan 3, 2011 3:52 AM in response to cc2266

For the last couple months, every time we open the iTunes store, it causes our entire computer to go to blue screen and crash.

The most likely culprit is trouble with video drivers, as per the following document:

[iTunes for Windows: System restarts, blue screen, or quits unexpectedly when accessing iTunes Store|http://support.apple.com/kb/TS3441]

Head to the following page at Dell and enter your service tag:

http://support.dell.com/support/downloads/index.aspx

Check your downloads page. Are any updates available for your video card or display adaptor? If so, and if you update, does that allow you to visit the Store again?

Reply