10 Replies Latest reply: Jan 6, 2011 8:26 AM by Jolly Giant
Jeremy Jordan1 Level 1 (10 points)
When I insert a blank CD disk or one where I have stored photos, etc. into my laptop, it starts up and within a few seconds is ejected. Are there some settings I need to attend to so that my computer accepts a CD? +I did receive a reply as follows:+ Click your Desktop one time so you see Finder top left side of the menu bar. Now from that menu bar click Finder / Preferences. Select the General tab. Make sure: "CDs" is selected.
That still does not work. *I need additional assistance so I can use my CD Drive and so it will show up on the desktop.* Jeremy

Macbook, Mac OS X (10.5.8), Safari Version 5.0.2 (5533.18.5)
  • Jolly Giant Level 7 (25,440 points)
    Jeremy,

    go system preferences > CDs & DVDs. what is selected for +insert blank CD+ etc. ?

    JGG

  • Jeremy Jordan1 Level 1 (10 points)
    Here is what I saw when I went to the CDs and DVDs:

    When you insert a blank CD: "Open Disk Utility"
    When you insert a Music CD: "Open iTunes"
    When you insert a Picture CD: "Open iPhoto"
    When you insert a Video CD: "Open DVD Player"

    Jeremy
  • Jolly Giant Level 7 (25,440 points)
    Jeremy,

    does your optical drive eject all CDs or DVDs ? i mean even commercial music CDs ? or is it limited to blank and discs you burned yourself ?

    have you tried a cleaning disc ?

    it may also be that the drive is bad. you could try running an extended _*Apple Hardware Test*_ to check for hardware problems.

    JGG

  • Jeremy Jordan1 Level 1 (10 points)
    JGG: It happens no mater what is inserted.
    No, have not tried a cleaning disk - did not know of such an item - where do you find them?
    I'll try the test you suggested.
    Jeremy
  • Jolly Giant Level 7 (25,440 points)
    Jeremy Jordan wrote:
    No, have not tried a cleaning disk - did not know of such an item - where do you find them?


    examples [here_|http://www.amazon.com/s/ref=nb_sb_ss_i_121?url=search-alias%3Delectronics&field-keywords=computercd+dvd+drive+cleaning+disc&x=0&y=0&sprefix=computer+cd+dvddrive].

    I'll try the test you suggested.


    let us know what transpires.

    JGG

  • Jeremy Jordan1 Level 1 (10 points)
    JGG: Unable to run the test as the MacBook Mac OS X Install Disc 1 and 2 are likewise ejected.
    I'll be in a town tomorrow where I can buy a CD cleaning disc.
    I'll report thereafter. Jeremy
  • Jolly Giant Level 7 (25,440 points)
    Jeremy Jordan wrote:
    JGG: Unable to run the test as the MacBook Mac OS X Install Disc 1 and 2 are likewise ejected.


    it may not be necessary to use the install discs. not sure if this works on your machine but try restarting and holding the D key when you hear the chime.

    JGG

  • Jeremy Jordan1 Level 1 (10 points)
    JGG: The "D" key option worked. No problems, though I did not perform the extended test, which I presume is memory related. I will get the cleaner tomorrow. Thanks again for your help. Jeremy
  • Jeremy Jordan1 Level 1 (10 points)
    JGG: I looked for an acceptable disk drive cleaner at OfficeMax, Radio Shack and WalMart and the package labels either said not compatible with Mac or give no confirmation that they will work with slot-loading drives or Apple products. Therefore, I did not purchase anything. Can you verify the correct product to meet my need. Thanks, Jeremy
  • Jolly Giant Level 7 (25,440 points)
    check out [this|http://support.apple.com/kb/ht2801] support article first, and try _*resetting the System Management Controller SMC*_ as suggested.

    fortunately, i never had to resort to a cleaning disc, so can't really recommend anything. however, i found a post by somewhitechick1 in [this|http://discussions.apple.com/thread.jspa?threadID=2582425] discussion.

    JGG