3 Replies Latest reply: Jan 3, 2011 9:21 PM by Kappy
keith.griffin Level 1 (0 points)

to start, I'm not completely sure which model I have, it is a 13" white macbook that I bough July of 09. I am using 10.5.6. I was on firefox, doing nothing out of the ordinary, when my system froze and I got the color wheel. I restarted my computer only to find that it would reach the grey startup screen with the apple logo and the spinning wheel, and wouldn't get any farther. It would just stay at that screen while the computer slowly heated up. I looked it up to find that this was a pretty common problem with macbooks and I would probably just have to reinstall OS X. I put in the installation disk that came with the computer, and followed all the steps until where I was supposed to choose where I wanted to reinstall OS X. I would assume that I should be able to choose my hard drive, but instead there were no options. I went to disk utility and ran the repair on the hard drive, and it said that there was nothing wrong with it.

I couldn't find any help for this particular situation online, so at this point I am stuck. If someone could please help me out and tell me how to reinstall OS X or whatever it I need to do that would be amazing, because I am falling behind on a lot of schoolwork right now

Keith Griffin

Macbook (White), Mac OS X (10.5.6)
  • Kappy Level 10 (266,058 points)
    Are you planning to erase the drive first or reinstall over an existing system? In the case of either when you get to the screen where you select a destination then click once on your drive then click on the Options button. Select Erase and Install if you wish to erase the drive first, otherwise select Archive and Install. See the following:

    How to Perform an Archive and Install

    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.

    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.

    Repairing the Hard Drive and Permissions

    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.

    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.

    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.

    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.

    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.
  • keith.griffin Level 1 (0 points)
    Thank you for responding so quick, however I'm afraid my problem was not solved. Yes, I want to Archive and Install. At the DU menu it tells me that the S.M.A.R.T. status is not supported? I ran the repair disk anyway and it says that the Macintosh HD appears to be okay. Then, when I select the Install volume, I can see the repair disk option, but it is not available for me, in other words I can't click it. I tried to verify the disk's permissions and there was an error that stated : The underlying task reported failure on exit. I actually have two reinstall disks if trying the other one might help. Sorry if I am being a pain, I'm not very good with this kind of stuff.

    Thanks again,
    Keith Griffin
  • Kappy Level 10 (266,058 points)
    You cannot install OS X with Disk Utility. Nor can you use DU from the HD. You must boot from the OS X Installer DVD. See the info I provided you on performing an Archive and Install.

    You aren't being a pain, but you also aren't reading the information provided to you.