3947 Views 1 Reply Latest reply: Jan 29, 2011 6:28 AM by Adam2011
I was not able to get my iPhone to sync because, like you, I could not get the AMDS to download/install. According to Apple, it should download and install with the program you are downloading (in my case, iTunes), but like you it rolled back during the install. The reason AMDS was not installing on my machine was because even after uninstalling all Apple programs *in the appropriate order* (iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support [not applicable, since it never installed], Bonjour, and then Apple Application Support) and then emptying the recycle bin and then restarting, there were still Apple components on my machine. So, AFTER doing the above removal of programs, I also did the following:
1. Backed up the iTunes folder containing my music, ringtones, etc. on an external drive (in my case this was the main iTunes folder in the My Music folder).
2. Deleted this iTunes folder.
3. Deleted any Apple/iTunes folders found in MyComputer > C: > Program Files and Program Files (x86).
4. Deleted any Apple/iTunes folders found in MyComputer > C: > Program Files > Common Files and Program Files (x86) > Common Files.
5. Emptied the recycle bin and restarted the computer.
6. Temporarily turned off my firewall and antivirus, went to Apple online, and downloaded and reinstalled the Apple components (in my case, reinstalling iTunes was all I needed to do).
7. Let iTunes start after the install, but then exited iTunes, removed the folder I backed up previously, and replaced it with the folder I backed up.
8. Restarted iTunes.
It's possible that the problem I experienced was only with the residual files in the Program Files folder (versus those in the Program Files (x86) folder or due to the firewall and antivirus), but like you I had spent a lot of time on this and so I wasn't taking any chances.
Note: You sound tech savvy, but just in case...If you cannot see the folders containing the files you need to delete, go to My Computer, then to the Tools menu, then Folder Options (or in Windows 7 go to the Control Panel and search for Folder Options) and then make sure the “Show hidden files and folders” is selected and make sure “Hide extensions for known filetypes” and “Hide protected operating system files (Recommended)” are both un-selected (unchecked).