Skip navigation

Remote app not finding apple tv

15355 Views 12 Replies Latest reply: Jan 21, 2014 6:38 PM by JBurt1979 RSS
spiderguy84 Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 5, 2011 3:54 PM
For the first few weeks everything worked fine. The last couple days I would connect to the same wifi network and start the remote app and it couldn't find the apple tv at all. If I restarted the iPhone it sometime would find it after I rebooted. Anyone else have any problems like this?
  • richardya Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 5, 2011 9:28 PM (in response to spiderguy84)
    Yep, it is hit or miss.
    It is the same on iPhone and iPad. So sometime it just does not registeredvas being shared.
    iOS 4, Ipad, Iphone AppleTV2010 Windows PC
  • cx hawk Calculating status...
    Currently Being Moderated
    Jan 19, 2011 5:43 PM (in response to spiderguy84)
    are you using apple tv 2 or 1? which version of remote you are using?
  • Simon Teale Level 5 Level 5 (4,680 points)
    Currently Being Moderated
    Jan 24, 2011 2:51 PM (in response to spiderguy84)
    Not sure if it's related to yours, but my story goes something like ...

    Apple has released a recent update to the Remote app, I had v1.3.3 before, and recently it jumped to v2.1.
    Remote v2.1 has a whole new set of requirements that could mean your iPod Touch / iPhone can no longer control the AppleTV.
    I had to go back to v1.3.3 of the Remote app (I have a comprehensive backup strategy) to get everything to work again.

    Details:
    original Apple TV (came with firmware v1.0, upgraded to v3.0.2.
    iPod Touch (1st gen) used to control it, with v3.x firmware
    Mac Pro, 10.5.x with iTunes 8 (does everything I need it to).

    It looks like the new Remote app requires something called "Home Sharing", requiring your AppleID and password. Why ? I don't know, must be for some sort of mobile web control or to access the home music collection from anywhere in the world. Whatever, don't need it or want it, but your AppleTV may not work with the (current) Remote app without it.
    Of course, it requires a current version of iTunes.
    What I really don't understand is why iTunes v8 lets me download a Remote app, and install it onto my iPod Touch, that immediately stops working unless I upgrade to iTunes v10. Muppets.

    If it sounds familiar, you may need to recover the old version of Remote and re-install it on your iPod Touch / iPhone.
    Get into your home directory, into Music, into iTunes, into Mobile Applications. In there should be all the versions of Remote you ever downloaded. v1.3.3 for me was about 1.6MB, v1.0 was there at 1.1MB, v2.1 was there at 22MB.
    Duplicated them all to the Desktop.
    Into iTunes, turned off sync of the Remote application, confirmed to remove it and synced. Deleted the v2.1 Remote app from iTunes.
    Double-clicked the v1.3.3 Remote in the Finder. It installs it in iTunes.
    In iTunes, set to sync the Remote app again, and synced. Usable remote app now back on iPod Touch / iPhone.
    Re-added the AppleTV library (go to AppleTV and Add Remote).
    Keep a backup of the correct Remote app for you.

    I backup the home directories every night so I just used a backup snapshot from a month ago to see what I had installed then - when it was working.
    PMG5 2x2.5GHz; MacPro 2xQC; 23 & 17 Cinema;17" PBG4;32GB iPodTouch, Mac OS X (10.3.x), Mac SE; PMG4 MDD; G4 Cube; DA2x533; AppleTV v1.1
  • lootz Calculating status...
    Currently Being Moderated
    Mar 9, 2011 4:29 PM (in response to cx hawk)
    I've got both ATV1 and ATV2. Everything works fine with ATV1 but Remote App recognizes but cannot/will not connect to ATV2 (it has a separate name). Both on same wireless network. Each has a different IP address? Why will Remote App recognize and connect to ATV1 and recogngize ATV2 but not connect to it (ATV2)?
    iMac, Mac OS X (10.5.4)
  • lootz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 9, 2011 4:30 PM (in response to cx hawk)
    I'm using the latest version of Remote App.
    iMac, Mac OS X (10.5.4)
  • Macworlddan Calculating status...
    Currently Being Moderated
    Aug 1, 2011 9:34 PM (in response to spiderguy84)

    Check to make sure homeshairing on your Atv is on. That may interfere at times or possibly be the cause of a glitch. Also restarting the ipod was a good idea. Sometimes it's not that the ipod can't find the Atv, just that it hasn't found it yet. Restarting it means the Ipod will search the connected network, a process similar to when an itouch uses the airplay function.

    Sometimes turning of the Internet connection under "Settings-wifi-on/off" will work, but it's not 100% reliable. The Remote app comes out with updates just like every other app on the market. I'm sure with time this reliability issue will be patched up.

  • ditylmb Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 29, 2011 7:30 AM (in response to spiderguy84)

    I had similar problems. In my case, the Remote app on my iPhone and iPad would work sometimes, and then not others. There seemed to be no rhyme or reason. And sometimes my Apple TV 2 could see my iTunes library, and then it would disappear. I noticed that rebooting my router, a BEC DSL modem/router provided by my phone company, would fix it, and then it would break again. I had a helpful Apple tech support call, and the engineer had me ping my ATV 2, iPhone, and iPod from my (Windows) PC, and sometimes that would work, sometimes not. So I contacted my phone company's tech support, and that engineer explained that the BEC modem/router wasn't "completely reliable" for intranet wifi communication between local devices. The engineer recommended that I use my own wifi router and set the BEC modem/router up as just a modem ("Pure Bridge"). I did that, and the problem has been completely solved. No more connectivity problems! Basically, my DSL modem/router always allowed internet access to wifi connected devices, but would sometimes mysteriously fail to allow intranet communications between my local devices.

  • Eneko Calculating status...
    Currently Being Moderated
    Jan 18, 2012 3:37 PM (in response to Simon Teale)

    I have got the same problem, but I cannot find Remote App 1.3.3 ipa as my backups started when I was already in version 2.1.1. How could I get the 1.3.3 ipa?

     

    Thank you in advance for your help

  • Simon Teale Level 5 Level 5 (4,680 points)
    Currently Being Moderated
    Jan 22, 2012 11:23 PM (in response to Eneko)

    Simon Teale wrote:

     

    Get into your home directory, into Music, into iTunes, into Mobile Applications. In there should be all the versions of Remote you ever downloaded. v1.3.3 for me was about 1.6MB, v1.0 was there at 1.1MB, v2.1 was there at 22MB.

    http://www.insanelymac.com/forum/index.php?app=core&module=attach&section=attach &attach_id=45939

     

    You don't need any backups, what's in the Music/iTunes/Mobile Applications/ directory ?

  • Luckydancy Calculating status...
    Currently Being Moderated
    Mar 5, 2012 10:36 AM (in response to spiderguy84)

    I had my ATV2 working good and after an update it stopped. The remote app Would not find my ATV2. I did lots of reading and nothing seemed to work. So finally I figured what if I delete the remote application and re install it fresh.  Now  everything works. Hope this helps

  • Gary Coates Calculating status...
    Currently Being Moderated
    Jul 24, 2013 12:25 PM (in response to spiderguy84)

    I had a similar problem and found that my router had Wireless Isolation switched on, changed that and Apple TV displayed in the iPad Remote app.

  • JBurt1979 Calculating status...
    Currently Being Moderated
    Jan 21, 2014 6:38 PM (in response to spiderguy84)

    Question, how many wifi connections are you using? I've been having the same problem and after reading the app support I realized my hit or miss problem is because my phone had jumped to one wifi connection different from the Apple TV. If you do have more than one home network, ensure the app device and Apple TV are on the same.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.