recover pictures and videos from a corrupted backup
I recently had to restore my iphone to factory settings. My phone had not been backing up for about a month, it said that the backup could not be saved on the computer. I thought I had it figured out, but before I could get a recent backup, my iphone crashed. Itunes attempted a backup, and actually wrote files to the .../mobilesync directory, but I itunes does not recognize the backup. Is there a way to extract my pictures and videos from the files?
Mac Book Pro,
Mac OS X (10.6.5),
Iphone 4 with OS 4.2 on Itunes 10
Jack113,
The first step of the sync process will back up your iPhone automatically. You can also right click on your device in the left side column in iTunes and select backup to do a manual backup. Only one backup is stored on your computer so each time you back up it will overwrite the current backup.
texas.mac,
I googled "extract iphone backup" and found several programs to extract data from an iPhone backup. Some programs were free and some you have to pay for. Hopefully one of them works out for you.
Good luck!
It does indeed backup photos and videos! I restored from the last good backup I had, which was over a month old, and I've got those old pictures back on my phone.
This thread has been closed by the system or the community team.
You may vote for any posts you find helpful, or search the Community for additional answers.
recover pictures and videos from a corrupted backup
Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.