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cant find downloaded movies

2341 Views 7 Replies Latest reply: Jan 8, 2011 1:56 PM by Chenks RSS
John coveney Level 2 Level 2 (290 points)
Currently Being Moderated
Jan 6, 2011 3:11 AM
During the process of downloading two movies recently I ran out of quota of data. I paid for more data and the download appeared to continue. However, I cant find these movies anywhere in the Apple TV menus.

Could the interruption (to renew data quota) have somehow interfered with the downloads so that I have lost the movies?

If not, Where should I look for the movies?

I see that I have been charged for the two movies.

Any advice appreciated.

JohnC
eMac plus MacBook Pro, Mac OS X (10.6.1)
  • vazandrew Level 6 Level 6 (12,920 points)
    Currently Being Moderated
    Jan 6, 2011 11:12 AM (in response to John coveney)
    I wouldn't advise renting two movies simultaneously. Once a movie is rented it should appear at the very top of the screen (above the movies tab), in the form of a poster

    You rented these movies directly on ATV, not on iTunes, correct?
    iMac 2.8GHz 2GB RAM ATI Radeon HD 2600 Pro, Mac OS X (10.5.8), Apple TV 2G
  • Chenks Level 5 Level 5 (7,420 points)
    Currently Being Moderated
    Jan 6, 2011 12:37 PM (in response to John coveney)
    you'll need to download them again, but you won't be charged again for them providing you didn't start watching them.

    this time though, don't download 2 at once.
     MBP 2.4GHz  Mac Mini G4  2 x AppleTV  iPhone4 32GB  iPod Classic 80GB, Mac OS X (10.6.5)
  • Chenks Level 5 Level 5 (7,420 points)
    Currently Being Moderated
    Jan 7, 2011 12:24 PM (in response to John coveney)
    John coveney wrote:
    Im imagining that the problem is that downloading rate cannot keep pace (right?). But Ive checked in ATV "Settings" and there is a 5 bar signal, so Im guessing that this indicates a strong signal therefore not a problem with my wifi. Im also now on a whopping 100gb data quota plan, so should be no probs there either.


    the bar signal is simply your wifi signal strength - nothing to do with your internet speed.
    you quota is not relevant in this instance.

    it keeps pausing because your internet speed is not fast enough to sustain playback.
    either your connection speed is poor, or your connection is being throttled by your ISP.

    So question is: how do people manage to view a whole movie without the irritating screen freeze?


    trick is to have a good, fast ISP
     MBP 2.4GHz  Mac Mini G4  2 x AppleTV  iPhone4 32GB  iPod Classic 80GB, Mac OS X (10.6.5)
  • Chenks Level 5 Level 5 (7,420 points)
    Currently Being Moderated
    Jan 8, 2011 1:56 PM (in response to John coveney)
    John coveney wrote:
    How about my suggestion of factoring in a downloading time - would this create a buffer that would prevent this problem?


    it should do, but don't try and rent/play anything whilst it is doing that otherwise you may end up overwriting what is already cached.
     MBP 2.4GHz  Mac Mini G4  2 x AppleTV  iPhone4 32GB  iPod Classic 80GB, Mac OS X (10.6.6)

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