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Cannot Sign In to Mac App Store - Tried Every Way Possible & No Progress.

I'm so disappointed that Apple has left so many of us hanging like this. I've submitted several support inquiries online exactly as their site instructed me to & received no response. Not even an automated one!

Here's what I sent to their Support & if any of you can help me out, I'd be forever grateful:
--

I'm a very savvy and technical user who is also on your iOS & Mac Development Program.

Anyways, I downloaded & installed the 10.6.6 Combo Update on my work iMac & had no issues accessing the Mac App Store.

I used the exact same Combo Update on my home iMac & had no errors, however, when I launch the Mac App Store, I can click anything and get a response BESIDES Sign In, Account or BUY NOW.

For whatever reason, my home iMac won't let me log into my Apple ID (please don't ask me to reset my password or something try to reboot; trust me, I wouldn't be writing you if it wasn't serious. I tried everything, including a reinstall of the 10.6.6 update. Nothing changes the fact that it won't give me the sign in dialog where I'd type my Username & Password).

PLEASE HELP - I really want to anxiously start buying some apps & cannot log into this store no matter what I try. I'm convinced it's absolutely a software bug.

Do you perhaps have an INDIVIDUAL INSTALLER of the Mac App Store that I can download? Please don't tell me to redownload the combo update. I did three times already.

Also, both the Mac App Store on my work & home iMacs read Version 1.0 (54) - so why would one work & the other not work???? I'm convinced that there's a small yet critical bug here & that I'm not the only one having this issue. It's really upsetting that Apple released such poortly tested software that apparently has so many people unable to use it.

I hope that you can help & make this work for me ASAP.

Please respond ASAP - I really hope someone actually reads this issue & sends me a useful reply, and not some canned message.

Thank you.

MacBook Pro * 15" Screen / 2.6 GHz w/ 4 GB RAM + iMac 3.06 GHz Core 2 Duo w/4GB, Mac OS X (10.6.6), Two x 27" iMacs w 4GB RAM & 3.06 GHz Intel ... + iPhone 4 + iPod Classic 160GB

Posted on Jan 7, 2011 11:23 AM

Reply
188 replies

May 3, 2013 12:48 PM in response to FireFish

My issue was that I would type in my password and nothing (although an incorrect password would be shown as such).


I went through and tried most of the suggestions posted here. Looking at the consol monitor, I could see that there was some issue with

Store[445]: 445: CFNetwork internal error (0xc01a:/SourceCache/CFNetwork/CFNetwork-596.3.3/Cookies/DiskCookieStorage.cpp: 792)


Did some hunting on the interweb and found the file that it was pointing to. com.apple.appstore.plist located in ~/library/Cookies


To cut a long story short, the directory was read only. Change the permissions to be read/write. Deleted to plist file and allowed me to log in.


To do so, open finder and click on menu option "Go" while holding the alt key down. Select "Library" and located the "Cookie" directory. Select menu "File" -> "Get Info" and change the permission.


I think this was a self inflicted error while trying to stop cookies being written in Safri.

Nov 13, 2013 6:16 AM in response to FireFish

Worked for me finally, here's what I did (taking into account previous posters, but changing slightly):

1) Quit App Store

2) Go to Activity Monitor (Utilites Folder), and search for "store". You need to Force Quit the following:
A) com.apple.appstore.Plugin..., then select Quit, then select FORCE QUIT
B) storeagent, then select Quit, then select FORCE QUIT

3) Go to Terminal (Utilities Folder), and type:


rm ~/Library/Preferences/com.apple.appstore.plist

press enter


rm ~/Library/Preferences/com.apple.storeagent.plist


press enter


rm -rf ~/Library/Preferences/ByHost/*


press enter


4) Open App Store, you're done!

Nov 13, 2013 6:49 AM in response to joshfromowingsmills

I appreciate the response but it still does not work for me. I tried it again exactly as you typed it and still can not sign in.


Its the first real issue I had with my Mac and I am disappointed that it does not seem to be addressed anywhere.


I really hope Apple realize there are people out there with this issue and put some effort into solving it with an update that can be installed without entering a password. Until they do I can not spend another dime in the Mac App Store.

Cannot Sign In to Mac App Store - Tried Every Way Possible & No Progress.

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