Previous 1 2 Next 18 Replies Latest reply: Apr 29, 2014 4:15 PM by pwalters58
pomme4moi Level 1 (35 points)
Hi. When I click on a movie in iTunes on my Mac, a window opens to play the movie. I can hear the audio, but I cannot see the video - the screen is black. I think this has something do to with Airplay, and maybe that iTunes is trying to stream the video to Apple TV or another device. How do I tell iTunes to display the video on my Mac? Exactly where is the setting located? Thx

MacBook Pro, Mac OS X (10.6.2)
  • eyal89 Level 1 (0 points)
    I am having the exact same issue.

    The problem occoured 3 days ago. I have just recently converted alot of movies to Itunes, I cant view any of them.

    Though VLC can play them. I thought it was just my new conversions that were bad, but all my old movies doesn't work either. They used to work a few days ago. In fact, I just watched Inglorious Basterds.
  • pomme4moi Level 1 (35 points)
    I don't have an answer to this yet, but I have found the following: When I click on a movie to watch it, a new window opens to display the movie. I can hear the audio but cannot see the vidoe - the display is black. If I close the window (not close iTunes), then click a second time on the same movie, the window re-opens and now I can see the video and hear the audio.

    This "open it twice" method seems to work, but I'm not sure why opening it twice is required. Still looking for the answer ...
  • jjjeeefff Level 1 (0 points)
    I Have exactly the same problem .. Does anyone know have to resolve it definitely ?

  • aberdabei Level 1 (0 points)
    I'm having the exact same issue. And it started just a couple of days ago after updating to the iTunes version.
  • Powered Convoy Level 1 (0 points)
    Same Issue. This is really annoying. I have version as well. Is there a fix in the works? The tv show I downloaded from the iTunes store runs fine in QuickTime...
  • khiev Level 1 (0 points)
    I experience the same problem in iTunes. Will Apple settle this annoying problem?
  • TyLaw Level 1 (0 points)
    Same issue as well. It just started happening to me tonight.
  • monomorgan Level 1 (0 points)
    It seems the common denominator here is Apple TV. I installed one at the weekend at my home. I tried to watch a pre-downloaded movie on my Macbook last night from my hotel room and I could only hear the movie soundtrack, no video, just a black screen. Hmmm, not impressed.

    I'll hook up my Macbook to the Apple TV again at the weekend and see whether the problem is resolved but it seems there may be a problem with my Apple TV set up. Not sure what else to do other than speak to Apple which doesn't entirely fill me with hope.

  • Alan A. Level 1 (10 points)
    same issue for me as well!
  • dsislen Level 1 (0 points)
    Folks - same problem. Everything was fine but I used airtunes for the first time to stream video yesterday and since then....nada. Help please!!!
  • kai.dean Level 1 (0 points)
    It is interesting that this seems to be effecting a lot of people at the same time, my movies have started doing this also over the past few days, they work fine on my ATV2, I also discovered if I ran a movie, hit esc then hit space to start it playing again it works fine.
  • Sliney Level 1 (55 points)
    Same problem here, I also have an ATV2
  • Sliney Level 1 (55 points)
    Here's what fixed it for me:

    • Rebooted
    • Opened iTunes
    • On the bottom of the window selected "Computer" instead of "Apple TV"

    No more black screen, movies playing like before
  • Matteusz88 Level 1 (0 points)
    Same issue here; none of the suggestions in this thread (so far) have worked as a permanent fix unfortunately.

    Not sure what happened to start this problem, but it's rather annoying.
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