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Bassdave Level 1 Level 1 (0 points)
Not sure if this is the right place for this question but as a new user I am unsure where to post it.

Anyway to the problem! I bought my wife an iPad for Xmas and she has been using it pretty much everyday since with no problems. However last week she suddenly started getting blank pages when accessing an app through the internet! This has now spread from the particular app and is now affecting Safari. From a bit of research it appears that this is the "Aboutblank!" virus. There is a lot of discussion on the net about this but not much on how to get rid of it.

My macbook which I used to get the iPad running is fine and the iPad was great until she uploaded this app.

Question is: Is this the first instance of a virus on the iPad? How the heck do we get rid of it? Went to my local Apple store and they were no help at all! Is it a virus at all? I thought all apps would be screened to prevent virus infection?

Any help would be much appreciated. Thanks.

Macbook:ipad
  • RickyGray Level 2 Level 2 (155 points)
    Hi there..

    Welcome to the Apple Discussion Boards.

    I'd suggest connecting the iPad to your computer and doing a system restore. Before doing so make sure that iTunes back's-up the iPad which it should do automatically when you connect it. You can check by looking in the status bar at the top of iTunes.

    You can also check by following:

    iTunes > preferences > devices and you should see your wifes iPad there with the date/time of the most recent back-up.

    I'd aslo suggest removing the problem app from the device and also from the App folder in iTunes.

    Then do a restore from the iPad Home screen in iTunes. Once the iPad has been restored to factory defaults you will be prompted with the choice to set the iPad up as a new device or restore from an earlier backup. I'd choose the latter and then select your wifes iPad from the backup list. Again - this is why I'd make sure and delete the problem app before hand. iTunes will now restore the iPad to it's former self using the back up.

    Try this and see if that solves the problem. I must say I have had no problems at all with my iPad. Absolutely love it!

    BTW Which app was it?

    Best of Luck with it...please post back if this is unsuccessful.

    Ricky
  • slyguy_28 Level 2 Level 2 (165 points)
    +Hearing of any kind of a virus for a Mac based product is really rare. Hearing about one imbedded in an App to be used on an iOS device is even more rare. I'm intrigued as to what this "App" is so we can avoid it in the future. My iPad has been great so far...+
    Sly
  • RickyGray Level 2 Level 2 (155 points)
    slyguy_28 wrote:
    Hearing about one imbedded in an App to be used on an iOS device is even more rare.


    I actually agree - but the other day I spotted this thread:

    http://discussions.apple.com/thread.jspa?messageID=12876987&#12876987

    which is along a similar line...it seems the no virus dream could be coming to an end.
  • Demo Level 10 Level 10 (83,585 points)
    My understanding is that there are no viruses for the iPad. The iPad does not run on a conventional operating system like OSX or Windows so would not be susceptible to a virus for this reason. At least that is what I have read right here on these discussion boards.

    Do as Ricky Gray suggests and by all means remove the app that is causing the problem.
  • Meg St._Clair Level 8 Level 8 (44,435 points)
    RickyGray wrote:
    I actually agree - but the other day I spotted this thread:

    http://discussions.apple.com/thread.jspa?messageID=12876987&#12876987


    That wasn't a virus. It was someone misunderstanding how ads worked in apps.
  • Demo Level 10 Level 10 (83,585 points)
    I read this thread as well. What a bizarre scenario. However, an app that causes the iPad to do crazy things and a virus are two different animals. A virus could shut your whole operating system down or at least throw it into turmoil. If deleting a nasty app does the trick and the iPad continues to operate OK, I'm not so sure I would call that a virus. A nuisance for sure, but not a virus.
  • RickyGray Level 2 Level 2 (155 points)
    Thanks Meg
  • David M Brewer Level 6 Level 6 (9,270 points)
    There is no ipad virus. There is no way a virus can load onto the ipad. What app did she load onto the iPad?

    You might be having a DNS server problem. Go to your settings... Click on WiFi... Click on your WiFi network, circle with blue arrow... Scroll down to DNS and replace the numbers with these 208.67.222.222, 208.67.220.220 (with comma)... Reset your iPad.

    The above DNS number are for OpenDNS server.

    What is DNS?

    Domain Name System (DNS) is a database system that translates a computer's fully qualified domain name into an IP address.

    Networked computers use IP addresses to locate and connect to each other, but IP addresses can be difficult for people to remember. For example, on the web, it's much easier to remember the domain name www.amazon.com than it is to remember its corresponding IP address (207.171.166.48). DNS allows you to connect to another networked computer or remote service by using its user-friendly domain name rather than its numerical IP address. Conversely, Reverse DNS (rDNS) translates an IP address into a domain name.

    Taken from and for more info about DNS:
    http://www.kb.iu.edu/data/adns.html

    To add..... Problems with a DNS sever, the server will display blank web pages.

    Message was edited by: David M Brewer
  • Julian Wright Level 7 Level 7 (34,860 points)
    From a bit of research it appears that this is the "Aboutblank!" virus.


    Impossible. That "virus" only affects computers running Windows (like 99% of viruses). The iPad does not run Windows.

    http://www.ehow.com/facts5579392blank-virus.html
  • J24Keys Level 1 Level 1 (25 points)
    Restore via iTunes and refrain from using in-browser apps except that of google.
  • Bassdave Level 1 Level 1 (0 points)
    All
    Thanks for your help so far, it has been an education to me. I must admit I was a bit suspicious about it being a virus at first though my wife convinced me!! She is at her Mother's this weekend and so I am unable to check it myself. I will do so on her return on Monday. It seems when the blank pages appear there is "aboutblank" appearing in the display somewhere which lead her down the virus path once she had looked it up on the internet!
    BTW the app was AllSaints - the clothes line from Spittalfields, London. Not one I have on my iPad so unlikely I will get it! I will remove the app and carry out a restore and let you all know how we get on.
    Thanks again
    Dave
  • Bassdave Level 1 Level 1 (0 points)
    All
    Just an update about my wife's iPad. I removed the app and that seemed to solve the problem but carried out a restore anyway as suggested. Everything back to normal now and she is happy again. Must just have been an app glitch!
    Thanks again for all your responses.
  • hank333 Level 1 Level 1 (0 points)
    Just today when i open safari (on my ipad), i get a pop-up wanting me to go to a site called http://yourcrushcalculator.com it freezes me out of safari and i don't want to go to it because it looks like it might be a virus. why is safari doing this? how do i fix?
  • varjak paw Level 10 Level 10 (169,830 points)
    Try:

    Settings -> Safari -> Clear Cache, Clear Cookies and Clear History

    Also Block Pop-ups to "On"

    Hope this helps.
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