7 Replies Latest reply: Jun 13, 2011 7:56 AM by andyross1975
John Turner11 Level 1 Level 1 (25 points)
Macbook Pro, all of the latest software updates.

App Store does not work. I can open it, sign in and browse, but that is it. If I try to buy an app or download a free app, absolutely nothing happens. All I see is the spinning wheel and that's it. Nothing happens after that and nothing is downloaded.

iTunes works fine, so I know my account is OK.

Any ideas?

Macbook Pro, Mac OS X (10.6.6)
  • Monsieur Adam Level 1 Level 1 (0 points)
    I've got the same problem. I'm wondering if it is language thing - my account is with the French store but the OS is in English. No idea how to fix it though.
  • knallen1234 Level 1 Level 1 (0 points)
    Quote:
    "Macbook Pro, all of the latest software updates.

    App Store does not work. I can open it, sign in and browse, but that is it. If I try to buy an app or download a free app, absolutely nothing happens. All I see is the spinning wheel and that's it. Nothing happens after that and nothing is downloaded.

    iTunes works fine, so I know my account is OK."
    Exactly the same for me. I by to my iPhone regulary, so I know the account is Ok.

    I have tried to update my creditcard information in the account and deleted some cahcefiles, as stated in the forum, byt no, no buying from the store.

    I don't think this is what apple wanted? A customer want to buy but can't....? :-))
  • spzed Level 1 Level 1 (0 points)
    I have the same issue. I have a brand new macbookpro bought a few days ago. I did a large update just after purchase(possibly to 10.6.6).
    I have the app store in the dock, but when I click on buy or free, I just get the spinning wheel, which stops spinning after a minute of two.
    My itunes works ok.
  • Barney-15E Level 8 Level 8 (41,390 points)
    How did you update to 10.6.6?
    If it was using Software Update from 10.6.5, I would suggest trying to download the combo updater (1.06 GB) and install that.

    The combo updater contains all of the updates from 10.6.0, so if anything was amiss in a previous update, the combo updater should repair it.

    You might also open the Console app and select All Messages. See if there is any sort of errors logged when you try to buy. I don't know if it will log anything as mine have all been successful.
  • John Turner11 Level 1 Level 1 (25 points)
    I updated using Software Update.

    Using the Console app, I noticed that there were a couple daemons trying to spawn every 10 seconds. They were failing since I had removed their apps a long time ago. I didn't see any messages from the App Store. But obviously those daemons needed to be cleaned up.

    I went into /Library/LaunchAgents and /Library/LaunchDaemons and deleted any file related to those apps, then restarted.

    Now the App Store works! I do see some errors in Console:

    1/9/11 8:29:29 AM [0x0-0x1d01d].com.apple.appstore[238] Sun Jan 9 08:29:29 macbook-pro.local App Store[238] <Error>: unknown error code: invalid share context
    1/9/11 8:29:29 AM [0x0-0x1d01d].com.apple.appstore[238] Sun Jan 9 08:29:29 macbook-pro.local App Store[238] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    1/9/11 8:29:29 AM [0x0-0x1d01d].com.apple.appstore[238] Sun Jan 9 08:29:29 macbook-pro.local App Store[238] <Error>: unknown error code: invalid share context
    1/9/11 8:29:30 AM storeagent[240] port created
    1/9/11 8:29:30 AM App Store[238] SecTrustCreateWithCertificates failed with -25294. File:/SourceCache/Pisa/Pisa-51/Source/iTunes Protocol/iTunes Store Framework/ISCertificate.m Line:299
    1/9/11 8:29:50 AM storeagent[240] wrote primary DSID: 51983636
    1/9/11 8:29:50 AM storeagent[240] wrote primary DSID: 51983636
    1/9/11 8:29:52 AM storeagent[240] wrote primary DSID: 51983636
    1/9/11 8:29:52 AM storeagent[240] CANCEL 2: -[DownloadQueue _notifyClientsAboutDownloadsChange:forSource:]
    1/9/11 8:30:02 AM storeagent[240] CANCEL 2: -[DownloadQueue _notifyClientsAboutDownloadsChange:forSource:]

    But in any case the App Store works. Not sure if getting rid of those launch agents did the trick or not but I wanted to post my findings in case it helps someone else.

    Thanks for the help!

    Message was edited by: John Turner11
  • Barney-15E Level 8 Level 8 (41,390 points)
    I'm not sure about the stuff at the top. Seems like something is not quite right. The stuff starting with DSID are the same things I get. I think that is normal.

    I have also seen posted that deleting the user/Library/Caches/com.apple.storeagent cache helped some but not others.
  • andyross1975 Level 1 Level 1 (0 points)

    I have exactly the same problem.  I am trying to install apps I have purchased on my iMac on my MacBook Pro but it 'downloads them' and says it's installed them, but no icon pops up and if I click back on purchased it asks me to install again.  Console shows the following:

     

    un 13 15:50:14 xxxxxxx storeagent[3610]: wrote primary DSID: 127497561

    Jun 13 15:50:19: --- last message repeated 1 time ---

    Jun 13 15:50:19 xxxxxxxx storeagent[3610]: CANCEL 2: -[DownloadQueue _notifyClientsAboutDownloadsChange:forSource:]

    Jun 13 15:50:19 xxxxxxxx App Store[3608]: Calling purchase callback

    Jun 13 15:50:25 xxxxxxxx installd[3386]: PackageKit: *** Missing bundle identifier: /Library/Receipts/PPD_Installer_RI3232E3L.pkg

    Jun 13 15:50:26 xxxxxxxx storeagent[3610]: CANCEL 2: -[DownloadQueue _notifyClientsAboutDownloadsChange:forSource:]