Installing iTunes + QuickTime on 64-bit Widnows 7

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Installing iTunes + QuickTime on 64-bit Widnows 7

I cannot install onto my computer because when I use the installer, it says "iTunes requires QT; cannot install QT." What do I need to do to install both programs on my computer?

Windows 7, 64-bit

Posted on Jan 8, 2011 2:43 PM

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Answer 1

b noir

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Jan 8, 2011 6:06 PM in response to kailad

Try installing using an iTunes64Setup.exe from the Apple Website:

http://www.apple.com/itunes/download/

What error message do you get with that attempt? (Precise text please.)

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Answer 2

kailad Author

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Jan 10, 2011 5:53 PM in response to b noir

The window that pops up says "The installation of QuickTime did not complete successfully. iTunes requires QuickTime."

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Answer 3

b noir

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Jan 10, 2011 6:13 PM in response to kailad

Okay. Let's try installing QuickTime on it's own then. Get the installer that doesn't mention iTunes:

http://www.apple.com/quicktime/download/

Does that install go through okay?

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Answer 4

kailad Author

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Jan 10, 2011 6:35 PM in response to b noir

An error message pops up: "Error reading from file C:\Users\kaila\AppData\Local\Temp\IXP958.TMP\QuickTime.msi. Verify that the file exists and that you can access it."

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Answer 5

b noir

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Jan 10, 2011 6:40 PM in response to kailad

Okay, it's having trouble expanding the QuickTime.msi into the TEMP directory.

Try the *Empty the temp directory and restart* section of the *General installation troubleshooting* section of the following document:

[Trouble installing iTunes or QuickTime for Windows|http://support.apple.com/kb/HT1926]

Any better luck after that?

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Answer 6

kailad Author

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Jan 10, 2011 6:59 PM in response to b noir

I'm still getting the same error message about the .msi file.

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Answer 7

b noir

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Jan 10, 2011 7:36 PM in response to kailad

Okay. Rather than letting the installer do the expansion, we'll expand the installer ourselves.

Download and save a fresh copy of the QuickTimeInstaller.exe (installer) file to your desktop.

Download and install the free trial version of WinRAR:

http://www.rarlab.com/

Right-click the QuickTimeInstaller.exe and select "Extract to QuickTimeInstaller\". WinRAR will expand the contents of the file into a folder called "QuickTimeInstaller".

Open that folder and doubleclick on the QuickTime.msi.

Does that install go through?

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Answer 8

kailad Author

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Jan 12, 2011 11:40 AM in response to b noir

Nope, still getting the same error message.

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