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iPhone 4 Power Button Stuck

1344705 Views 615 Replies Latest reply: Apr 3, 2014 6:26 PM by jjrbhogan RSS Branched to a new discussion.
  • lamphorn Calculating status...
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    Aug 19, 2012 9:24 PM (in response to CwissyBwear)

    Add me to the mix.  Was walking around the bookstore and pulled my 4S out of my pocket and found the lock button stuck.  Havn't dropped it anytime recently or gotten it wet ever.  At first it would work if I just mashed down on it, but now that won't even do the trick.  I'm sure I'm still under warranty because I got the phone last October, so I'll try to get to an Apple store tomorrow and report the results back here.  Sounds like this is becoming an issue for the phones once they approach a year old. 

  • sven geudens Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 20, 2012 2:56 PM (in response to CwissyBwear)

    Mine broke today, it's an iPhone 4 bought feb 2011. I'm using 'assistive touch' untill i can get it fixed. Apple has really strange warranty rules in Europe and there's no Apple store with genius bar in my country, so i'm afraid it will cost me some money. Shame on you apple, this is becoming a buttongate, such an expensive device with such a design flaw.

  • LoveToCookSF Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 20, 2012 3:34 PM (in response to CwissyBwear)

    EVERYONE:  The fact that the power button on all of our phones keeps breaking is NOT a coincidence. 

     

    It's called PLANNED OBSOLESCENCE. 

     

    They're SUPPOSED to break so that we have to buy replacements. 

     

    Apple, Inc. realizes hundreds of millions of dollars in additional revenue each year because of this.  For example, do you REALLY think that a company as innovative and powerful as Apple doesn't have the resources to manufacture an iPhone screen that doesn't crack so easily? 

     

    If Apple made a phone that didn't break, we'd never have to replace it and buy a new one, and that would make Apple investors very upset.

  • JRollDC Calculating status...
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    Aug 20, 2012 4:43 PM (in response to LoveToCookSF)

    As of Today Apple must have changed their policy or something, I personally have gotten my phone replaced twice by Apple free of charge due to defects (powerbutton sticking, and faulty GPS). My girlfriends phone is 2 weeks out of waranty and has the issue with the power buttom sticking, both Genius at a retail location in Bethesda MD and customer service told her there was nothing they could do because of "corporate policy changes". I think this is a terrible move by Apple, one thing that I have always admired about Apple is their has been their phhenomenlal customer service, and being unable to be flexible and replace a phone when a defect clearly exists will certainly come back to hurt them.

  • G.Uzarins Calculating status...
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    Aug 22, 2012 2:54 PM (in response to CwissyBwear)

    Hi all

     

    It s not funny. I just thought to add my and my girlfriends voices to this. home buttons on our i phone 4 are not working and her power button stopped working today..

     

    Guess waht? warrantyfinnished couple month ago.. Apple store is not fixing unless we pay for it somthing ridiculos.. well it *****!

  • drittetuerlinks Calculating status...
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    Aug 22, 2012 3:01 PM (in response to CwissyBwear)

    Apple, could you please comment on this?

  • SharmaAk Level 1 Level 1 (0 points)
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    Aug 22, 2012 3:18 PM (in response to drittetuerlinks)

    This is bizarre. A device worth $700 stops working after a year, and they demand another $150 to fix that. Apple, you do owe us an explanation!

  • Keld_86 Calculating status...
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    Aug 25, 2012 11:52 AM (in response to CwissyBwear)

    So mine became unresponsive halfway through my day last week. Worried I'd dropped it, but I don't think I did.

    Took it straight to the genius bar and what luck my warranty was OUT OF DATE.

     

    He said you either pay £119 to get it fixed (probably just open it up and pop the button where it should be)

    OR

    he could set up an assistive touch - which gives you an annoying floating app which you can lock your screen from.

     

    I walked away in with a frown - straight to vodaphone to request a new one through my insurance -

    they wanted £50 excess! I told them to shove their insurance, cancelled it and walked out.

     

    My contract is up in Oct so I just need to hold on for the 5.

     

    If your button is stuck and your phone turns off - plug it in to charge and it will turn back on.

  • aucilla Calculating status...
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    Aug 26, 2012 4:04 PM (in response to Keld_86)

    Add me. iPhone 4G sleep button stuck. Camera issues too......

  • evanthepope Calculating status...
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    Aug 28, 2012 1:27 PM (in response to AmPaPcLgEuy)

    So my iPhone 4's standby button just went. My 1 year hardware warranty ended 2 weeks ago. #Murphy's Law.

     

    Thanks for doing nothing Apple, I guess being a loyal customer and buying 2 macbook pro's ($1800 for first and $1500 for second) plus convincing my mother to buy an iMac and my sister to buy a iPhone means nothing...

     

    If it is a hardware problem, caused by YOUR faulty phone, it shouldn't matter if my 1 year warranty ended or not.... Not to mention that it ended 2 weeks ago...

     

    Signed,

     

    Mad Customer

  • SergZak Level 4 Level 4 (3,285 points)
    Currently Being Moderated
    Aug 30, 2012 6:24 AM (in response to CwissyBwear)

    Same here about a month or so ago. The iPhone's on/off button worked fine before bed. The next morning, the button was stuck with no click or movement up/down whatsoever. I had to jam down on the button for any kind of response. As the day went on, it progressivley got worse until there was no response at all. Visited the Apple store where the "Genius" deemed it defective (duh) and out of warranty. They gave me the options of:

     

    1. Leave it alone and use AssitiveTouch to emulate the on/off button

    2. Pay $150 to replace the iPhone (refurb)

     

    I grudgingly paid the $150 because I need the physical power button.

     

    Seems as though their #1 "solution" is to suggest assitive touch. Otherwise if the iPhone is out of warranty, users have to purchase the $150 fix.

     

    Not good, especially if it's prone to happen again down the road.

  • kayaymoney Calculating status...
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    Aug 30, 2012 3:06 PM (in response to CwissyBwear)

    Same here, i have had my iphone 4 for a year and the power button has stopped working. I have always been clumsy with phones so i bought the warranty and the warranty just so happened to be up a month ago. I went to apple and waited for an hour just so the "genius" could tell me immediatley tell me that I need to pay the $150 to get a new one, when i could buy the 4S for the same price.

  • cutigers9396 Calculating status...
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    Aug 30, 2012 6:42 PM (in response to CwissyBwear)

    I posted in response to this thread about 4 months ago.  I was one of those who still has the 4G and had the power button fail out of warranty.  I was brave enough to open the phone up and discovered a loose screw (1 of 2) that holds the power button in place.  I was able to follow the ifixit instructions (google iphone power button fix, I'm sure you've seen it) to peel back the internal components and put the screw back in it's place...problem solved, right?  Not so fast.  That repair got me through another couple of weeks until the button started it's double and triple flicker routine when pressed.  This got so bad the button stopped working again, so I went back to the assistive touch solution...well, I got really really tired of it, so I cracked the lid open again.  ***My solution:  I noticed the screws were still in place, but the tiny black plastic plate holding the button in place seemed to be closer to back top edge of the phone.  In other words, it wasn't in line.  I decided to carefully place a sliver of plastic (from one of those plastic retail store barcode tags on your key ring) between the outer metal case and the button holder.  Long story short, this little solution seems to have re-aligned and stablized the button enough for it work consistently.  It's been several weeks and it's working perfectly now (knock on wood).  I think the way the button is held by that tiny bracket at the factory with two screws acts more like teeter-totter or a rocker switch...this must cause some slippage between the   touchpoint on the bottom of the button to the electronic ribbon.  *** I would use some caution if you attempt this repair because there is a really tiny metal bracket attached with the long screw at the very top of the inside of the phone...I found out the hard way that this bracket is a ground for the wifi.  If you don't have it in there just right (touching the contact on the board), you lose wifi almost completely.   Lastly, I'd just like to say that I hope the iPhone 5 has a better designed power button...Apple should have a recall on the 4G and 4S, but I doubt they ever will.  I often wonder if this was a way for them to increase their inventory for refurbs?  Either way, no one should have to open their phone up out of frustration with something as simple as the power button. 

  • edcurtis Calculating status...
    Currently Being Moderated
    Sep 2, 2012 11:21 PM (in response to cutigers9396)

    A couple days ago my 4S started having this problem.  At first it was just tough to press, not it is completely useless.  I've always had it in an Otterbox Defender and at first thought that was the problem.  Nope!

     

    Luckily, my warranty doesn't expire until October 30.  I have an appointment at the "genius" bar today.  Hoping for a replacement.

  • edcurtis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 3, 2012 3:48 PM (in response to edcurtis)

    Update:  The Apple Store replaced my phone with a new one.  Easy in and out!

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