Currently Being ModeratedJan 2, 2012 9:57 AM (in response to AdamyKlein)
Unfortunately my IPhone 4 has this same problem. Being 1 Year and 6 months old, the network provider stated my only options were Apple or an upgrade.
I visited my local genius, who said all Apple would do is to offer the replace the phone £119, a little excessive.
I should have thought a £600 handset should last a little longer than 18 months, plus I'm still in contract.
I have now written to the network provider, using the sales of goods act to get this fault sorted.
So much for Apple's customer service.
Currently Being ModeratedJan 6, 2012 11:43 AM (in response to Mhendo84)
I knew that my 12 month warranty had elapsed but due to Apple's supposed repuation for good customer care I made an appointment for the Genius Bar anyway. I didn't even need to fully explain the issue, the guy was already aware of it before I could finish so it doesn't appear to be isolated cases. I was essentially given 2 options: Pay £119 for a replacement or, well, nothing. Shut up, stop moaning.
This is supposed to be a premium device yet it fails to function properly after less than 18 months. The idea that everybody should take out AppleCare is ridiculous. Is it really acceptable to pay hundreds and hundreds of pounds/dollars/euros for a phone (many people, myself included, on 24 month contracts) and then pay out even more again just because the components struggle to last 18 months? This issue isn't caused by carelessness, it's due to a poor quality build.
Currently Being ModeratedJan 6, 2012 12:32 PM (in response to Ste K)
Well my Network Provider replied to my 'Letter before action' today and are only offering a chargeable repair.
Let the fun and games commence!
I'll get the phone repaired myself and get a report stating the fault & cause and then claim my costs back through the small claims court.
A £600 phone should last for longer than 18 months.
Currently Being ModeratedJan 6, 2012 12:50 PM (in response to Mhendo84)
Good luck Mhendo84, I think I'll be following suit. I've spoken to both Apple and my provider, both have fobbed me off and claim that the responsibility lies with the other. Looks like some of the weekend will be taken up studying the Sales & Goods Act 1979. Rock n Roll!
Currently Being ModeratedJan 6, 2012 1:41 PM (in response to Ste K)
Take a look at Sales of Goods act & there's EU legislation too.
I just quoted the Sales of Goods Act in my letter.
Luckily Its not too expensive to get a report & the button/cable replaced only £34 and takes an hour.
Good luck Ste.k, I'll keep the thread updated :)
Currently Being ModeratedJan 6, 2012 2:34 PM (in response to CwissyBwear)
Just great, my power/sleep button has this exact problem where there's no click and seems like it is stuck. No response from it whatsoever.
I check my receipt for a possible warranty replacement and the warranty expired AUGUST 20, 2011! That's less than ONE YEAR and 4 MONTHS I had this **** phone and breaks just out of warranty!
I'm sure the local apple store will just make me shell out more $$$ to fix or replace this problem!
Currently Being ModeratedJan 7, 2012 4:19 AM (in response to Mhendo84)
Will have a look at the EU legislation too, thanks. It'll be good to hear how peope get on with this. I've bought quite a few Apple products in the past (iMacs, Macbook Pro, iPad, previous iPhones), unfortunately the standard of customer service seems to be getting much worse the bigger and more profitable the company becomes.
Currently Being ModeratedJan 7, 2012 7:41 AM (in response to Ste K)
I agree. Lion, Final Cut X, and the iphone 4 button issues have really soured me on Apple. I have been an Apple fan (evangelist) since the early 80's. Today they just seem like any other company.
Currently Being ModeratedJan 9, 2012 9:13 AM (in response to CwissyBwear)
If you are "in warranty" they will fix it. If you are 1 nanosecond out of warranty it will cost you $150. Lame.
Big Apple iPhone4 FAIL. They know it. With $80 billion in the bank you'd think Apple would make good on their FAULTY power button. Sheesh... good luck!
Currently Being ModeratedJan 9, 2012 11:34 AM (in response to CwissyBwear)
After casting my eye around and about I've found an electronic shop who will repair for £60. This includes a 6 month gurantee which, if I wait a few weeks to carry out the repair, will take me just past the expiration of my contract with my network provider. £60 and a 6 month gurantee versus £119 and a 90 day gurantee with Apple, not much contest. I'll still be chasing re-imbursement for the cost of the repairs though.
Currently Being ModeratedJan 9, 2012 5:50 PM (in response to CwissyBwear)
Just had the same thing happen to me. One minute phone is working fine, next minute my Lock button is stuck. Doesnt click, wont turn phone on/off. Took it to apple store, bc it is past the one year warranty, no replacement / repair options other than $149 fo a new iPhone 4, so I just got the iPhone 4S. I've had every iPhone since the original was released and this is the first time I've ever had an issue. Would love to have had to fixed for a cheap amount, just letting you all know there are others out there affected.