5 Replies Latest reply: Jan 13, 2011 4:13 PM by Chinmay Pathak
alison07 Level 1 Level 1 (0 points)
Hi all,

I had some problems with my phone so I tried to format my iphone from settings>General>>Reset>>>Erase All Content and Settings>>>> and it starts to delete all files and suddenly comes up with apple's logo and it stuck there and there only. I have tried to turn off and on but it remains same.

It doesn't go beyond apple's logo. Please help me out to resolve this problem.

Thanks,

Iphone, iOS 4
  • wjosten Level 10 Level 10 (93,685 points)
    Force the phone into recovery mode:

    Turn off your phone: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone to turn off. If you cannot turn off your phone using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. After restoring from backup, you must sync to restore your iTunes content.
  • alison07 Level 1 Level 1 (0 points)
    Hello,

    Thanks for your reply. I tried but it's still not working. Any ideas from others????
  • bneducda Level 1 Level 1 (0 points)
    Hello. I am having a similar problem. I am in ITunes ready to restore my IPhone BUT I am not getting the option to "save" my content only to erase it. What can I do to restore the hardware/program but not erase my content?

    My problem is that the Phone Icon completely disappeared from my IPhone homepage so I can't call IPhone tech support. They offer no online support, bad idea on their end.
  • alryder Level 2 Level 2 (220 points)
    bneducda wrote:
    Hello. I am having a similar problem. I am in ITunes ready to restore my IPhone BUT I am not getting the option to "save" my content only to erase it. What can I do to restore the hardware/program but not erase my content?

    My problem is that the Phone Icon completely disappeared from my IPhone homepage so I can't call IPhone tech support. They offer no online support, bad idea on their end.


    Before restoring try going to settings-->general-->reset-->reset home screen layout and see if that brings back your phone icon.
  • Chinmay Pathak Level 1 Level 1 (0 points)
    Make sure you are on the latest iTunes. its definitely gonna work. put your phone in recovery mode and restore iOS 4.2.1