iTunes 10.1.1.4 syncing problems with iPod Touch

Question

Level 1

6 points

iTunes 10.1.1.4 syncing problems with iPod Touch

Since I upgraded to iTunes 10.1.1.4 I can no longer successfully sync my 1st gen iPod Touch

I now have it configured to sync NO music, NO podcasts, NO photos. NO movies. When I sync, iTunes seems to "hang" on "Finishing sync". Windows task manager shows no cpu use and "not responding". Removing the iPod seems to wake up iTunes again but syncing seems to be no longer possible

I have also deleted my iPod photo cache (as mentioned in another thread)

I've restarted the iPod but not (yet) reverted it to its original settings (as I don't want to lose all my apps as well!!)

This seems to be affecting a few other people as well, but I wanted to start a specific thread with my problem

Thanks

PS I'm Windows XP SP3

pc, Windows XP

Posted on Jan 9, 2011 8:32 AM

Reply

Answer 1

philguk Author

Level 1

6 points

Jan 9, 2011 8:47 AM in response to philguk

Just trying one or two things

I tried to sync a couple of playlists to the iPod, now iTunes hangs trying to sync the FIRST track

This is REALLY annoying - especially as I can't now get back to the prior version of iTunes

Reply

Answer 2

jonyon

Level 1

0 points

Jan 9, 2011 7:10 PM in response to philguk

I tried to update my son's os and itunes kept hanging up on backing up ipod.

Help !

Reply

Answer 3

TyWinter

Level 1

0 points

Jan 10, 2011 9:47 AM in response to jonyon

I too keep getting an error where it says that my PC can not backup the ipod.

Reply

Answer 4

Jan 17, 2011 2:36 PM in response to philguk

Same problem with iPod Classic 160G. All worked well until the last iTunes update. Now iTunes hangs until I unplug my iPod. Resetting or putting into disk mode does nothing. My computer recognizes the iPod but iTunes does not.

This is reminiscent of Microsoft products not recognizing their own products. What's going on Apple? Will we have another update soon?

Reply

Answer 5

Jan 17, 2011 5:01 PM in response to philguk

i have the same problem
i have the ipod touch 2nd gen 16gb, when i try syncing my music to it itunes freezes and then i have to use the task manager to close it. it wont even restore my ipod with the itunes it comes up saying error and stuff, i can restore it on my mums laptop with the old itunes though,(version 9.0.3.15) this is extreemly annoying my mums laptop also has the same operating system and details as my desktop. this is extreemly annoying as i know have no music to listen to while im out.
anyone got any ideas how to solve this?

Reply

Answer 6

philguk Author

Level 1

6 points

Jan 18, 2011 5:27 AM in response to bagheadbaby

Didn't there used to be some way of raising issues with Apple/iTunes by eMail?

If so, I can't find it any more - just a way of calling them by phone and paying for support 😟

Reply

Answer 7

philguk Author

Level 1

6 points

Jan 18, 2011 12:03 PM in response to philguk

OK, since I can't uninstall iTunes 10.1.1.4 I tried resetting the iPod - that also fails, leaving the iPod in "restore pending"!

ARRGGHHHH

Luckily my wife also has a pc - I installed 10.1.1.1 (NOT 10.1.1.4) on her pc and managed to get a vanilla iPod again

Now in the process of resyncing my apps (app sync seems to be the only thing that works - music, podcasts, photos all fail)

Looks like I'll have to migrate all my iTunes library from my machine to hers

What a pain

I might actually leave that for a while in case a new iTunes version magically appears

This REALLY REALLY *****

Guess who will be VERY cautious about upgrading iTunes next time!!!!

Reply

Answer 8

SynnX

Level 1

7 points

Jan 20, 2011 2:49 AM in response to philguk

At least I'm not the only one having issues with 10.1.1.4

iTunes completely freezes now whenever I try to enable homesharing, or add new content to my library, or infact when I actually try to do anything apart from browse the iTunes store.

This is a joke - Surely Apple must realise there's a problem with it and be getting ready to release a new version. 10.1.1.1 worked perfectly, and now I can't backup, update, sync my iPhone or iPad 😟

Reply

Answer 9

philguk Author

Level 1

6 points

Jan 20, 2011 2:57 AM in response to SynnX

It seems that the only way to report a problem is to PAY for a support call!

I want this fixed but I don't see why I should pay to report THEIR problem

Reply

Answer 10

Jan 20, 2011 8:12 AM in response to SynnX

After installing iTunes 10.1.1.4 i get the beachball and it will not recognise my iPhone 3Gs and/or my new iPhone 4. Called AppleCare.... and gues what.... the advise was to completely reinstall my OSX 10.6 do an update and re-install all my programs. pfffffffffffffff That's not a sollution Apple!!!!!

Reply

Answer 11

philguk Author

Level 1

6 points

Jan 20, 2011 8:36 AM in response to Berend de Meyer

Well, at least someone has reported the problem - even if Apple don't seem to (yet) accept there IS a problem 😟

Reply

Answer 12

Jan 25, 2011 8:16 AM in response to philguk

I to can not sync my iPod touch 32g. First when I upgraded to.4.2.1 it would not recognize it. I called apple and they said to remove my virus software to fix the problem and I did and it worked. Now this BS. When you pay $300.00 or so on there product you should not have all these problems.

I can sync apps but this is it. I bought it for music and videos, and of course the apps but I am not going to uninstall my virus software again to do so. So here we are with these problems and theirs probably more unreported what a wast of money and time just to load music and videos.

My Sansa Clip+ is just drag and drop with no problems that how they should do it.

Reply

Answer 13

Jan 25, 2011 8:44 AM in response to philguk

I just experienced a hang when itunes is backing up the ipod touch 4g. I have also experienced a hang when trying to upgrade and restore. In both cases, turning off my ZoneAlarm firewall cleared up the problem. Weird, but true.

Reply

Answer 14

Jan 26, 2011 11:15 PM in response to philguk

I too am having this issue with a 3rd generation iPod Touch where iTunes hangs during the final step of 'Finishing Sync'.

Looking around a bit, I found that it could be my anti-virus or firewall that is blocking the correct ports. An article from them ( http://cainternetsecurity.net/KB/KD.aspx?KDId=1050) provided a solution. After setting all programs in the list to the settings shown, i was able to perform a restore and it finished syncing without a hitch. Trying to resync my apps or any audio/video files, the hanging issue returns.

I even tried to sync with my firewall turned off - nada.

If there are any solutions to this, my daily train rides are getting kinda boring and I would like to be able to use my iPod to alleviate it.

Reply

Answer 15

philguk Author

Level 1

6 points

Feb 16, 2011 7:27 AM in response to jbernie51

I've uninstalled and reinstalled CA ISS WITHOUT firewall, and everything seems OK

Mind you, I did notice (until I lost patience) that there were a LOT of ipod related programs that ISS needed to be told about - did you do them all?

Also, it does seem to be possible to disable the CA ISS firewall altogether (right click on the icon in the task bar) - perhaps that will allow you to test out whether this is indeed your problem?

Reply