Is my Airport Extreme dead?

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Level 2

155 points

Is my Airport Extreme dead?

This afternoon I noticed that I couldn't refresh a web page. The lights on the modem were proper but when I checked my Airport Extreme, I noticed that it had a green light flashing rapidly, and every once in awhile, a white light. I connected my modem directly to my iMac and everything was OK, but the Airport Extreme kept flashing. I unplugged it for a moment and plugged it back in but it kept doing it. Then I unplugged it for about an hour and now the light won't come on at all. The green light in the back is on where I have my G5 plugged in, so I know I have power, but that's it. Airport Utility can't find it either. Any suggestions?

2.4ghz MacBook Pro, Dual 2.5ghz G5 Power Mac, 667mhz TiBook, Mac OS X (10.5.7)

Posted on Jan 9, 2011 3:56 PM

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Answer 1

Tesserax

Level 10

148,447 points

Jan 9, 2011 4:29 PM in response to ndelc

If you haven't done so already, I would suggest that you perform a "factory default" reset on your 802.11n AirPort Extreme Base Station (AEBSn) to see if this resolves the problem. This type of default will bring the AEBSn back to its "out-of-the-box" configuration.

Please post back your results.

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Answer 2

ndelc Author

Level 2

155 points

Jan 9, 2011 7:08 PM in response to Tesserax

Thanks for your help. I tried every type of reset (soft, hard, and factory) but it just keeps blinking green and occasionally white. I can't even find any documentation that mentions a white blink. The Airport Utility still can't see it either. Any other thoughts?

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Answer 3

Jan 9, 2011 7:20 PM in response to ndelc

If you have AppleCare on your Mac, the AirPort Extreme is covered. Unfortunately, the symptoms you are describing and actions you have already taken indicate that the AirPort Extreme has failed and will need to be replaced. You might want to have the Apple Store take a look to confirm.

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Answer 4

ndelc Author

Level 2

155 points

Jan 9, 2011 7:28 PM in response to Bob Timmons

Thanks for your reply, Bob. I do have AppleCare on my iMac, and that rings a bell. Do you mean that they'll give me free support for the Airport Extreme, or that they'll replace it if need be? I've had it for probably around three years now (not the iMac, the AE).

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Answer 5

Jan 9, 2011 7:39 PM in response to ndelc

Check with Apple for all the rules as things can get confusing. In general, if you have AppleCare in force, the folks at the Apple store will take good care of you. If the device has failed, ask them nicely for a replacement.

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Answer 6

Tesserax

Level 10

148,447 points

Jan 9, 2011 7:41 PM in response to ndelc

I believe that the AirPort would only be covered if it was purchased with a Mac. Although, you can certainly try to see if they will replace it under AppleCare warranty.

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