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iTunes not backing up?

4138 Views 9 Replies Latest reply: Feb 4, 2011 1:01 PM by vince730 RSS
vince730 Level 1 Level 1 (5 points)
Currently Being Moderated
Jan 10, 2011 6:52 PM
For the past few months, I've noticed that in iTunes the only backup that shows in the list in the Preferences menu is for my iPod Touch (and closer inspection within Finder agrees with this), with a date stamp from 5/25/10 -- Yikes. I've synced my iPod MANY times since then. Recently, after getting my iPhone 4, I restored my iPod Touch and noticed that it restored to this old backup from May rather than the backup I just performed prior to restoring. I also notice that even though I have also synced my iPhone 4 many times, there is no backup file in iTunes. I'm getting very worried that when a software update comes out iTunes is going to say that my iPhone is backed up, but then give me no choice but to restore from this old iPod Touch backup. Why is iTunes refusing to actually backup any of my iDevices?
iPhone 4, iOS 4, Mac OS X 10.6.6, iTunes 10.1.1
  • alryder Level 2 Level 2 (220 points)
    Currently Being Moderated
    Jan 10, 2011 7:09 PM (in response to vince730)
    With your iPhone connected to your computer try right clicking on your device in the left hand column under devices. There should be an option to manually backup (simply listed as "Back Up") your iPhone. If there is some problem preventing your iPhone from being backed up maybe this will produce an error message that will help troubleshoot why the backup process is not working.
    iPhone 4, iOS 4
  • RainingOutside Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 11, 2011 5:27 AM (in response to alryder)
    I had used this manual backup process; it appeared to do it properly; Inc zero error messages. But then first of all when tried to restore from backup iTunes said backup failed (even though backup was created on laptop; located and checked it via NON iTunes tool). Future attempts appeared successful backup process, but iTunes not even showing datestamp.
    Sep thread lists selection of whole host of probs currently experiencing, all since on win 7. Can iTunes function properly in 64bit?
    Dell, iPhone 3Gs
  • RainingOutside Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 11, 2011 2:34 PM (in response to vince730)
    Oooops sorry
    Musta had two similar threads open same time and confused users

    With the backup method you were able to use... Maybe navigate directly (NOT via iTunes) to see if it created files in Mac (but just can't see via iTunes); if DID create backup files ....maybe (working on a copy of them) see if a backup extractor works successfully with the files? I know it not fix the core prob, but at least saves your contacts etc. in more recent backup. Won't fix another test that might help you narrow down

    That was the only way I could retrieve my contacts etc; iPhone still not syncing etc but at least I was able to extract all my photos, contacts, etc using non-iTunes method. Ie backup process had shown as successful; then iTunes later would not restore (THEN it said backup failed); BUT files were all there on laptop... If used tools other than iTunes.

    Hope that all makes sense
    And not just more frustrating given it not a solution
    Dell, iPhone 3Gs
  • RobGutierrez Calculating status...
    Currently Being Moderated
    Jan 30, 2011 5:24 PM (in response to vince730)
    Make sure iTunes is closed and then type the following in Terminal:

    defaults write com.apple.iTunes DeviceBackupsDisabled -bool false

    defaults write com.apple.iTunes AutomaticDeviceBackupsDisabled -bool false

    Then open iTunes right click your iDevice and the manual back up option should be back.
    Octad 2009 Mac Pro

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