Green light stays on for hours and it won't turn off

Has the shuffle ever worked, like out of the box? If so, reinstall the software that came with the shuffle, then research some more to see if other users are experiencing the same thing. It seems like the "green light" problem has been a common difficulty with Windows users. I use the 1GB version on the Mac side and haven't had a single problem including all the updates.

Good Luck.

JM

my shuffle has not worked at all. just got it for a present [it was bought 10 days ago with a 1-year guarantee and - would you believe! - when i tried to arrange warranty service online i was told the warranty had expired!!]

what would be the problem when the green light stays on and there's no sound coming out of the thing from the gitgo?
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Has the shuffle ever worked, like out of the box? If
so, reinstall the software that came with the
shuffle, then research some more to see if other
users are experiencing the same thing. It seems like
the "green light" problem has been a common
difficulty with Windows users. I use the 1GB version
on the Mac side and haven't had a single problem
including all the updates.

Good Luck.

JM

Windows 2000

My sister in law is having the same problem with her 512 shuffle. She just got it yesterday and the green light just stays on as soon as you turn the Shuffle on. No response from the battery indicator either.

If the unit is brand new, go to the Apple Store nearest you with your receipt and get a new one. If it truly does not work, there will be no questions asked.

JM

just experiencing a very similar problem myself. not that it is of use to you but my shuffle has been set up correctly, with music files updated, but when disconnected and turned on the light doesn`t go out!!! grrrr! cannot play anything. i am very infuriated cos this is a present for a friend!!!!

Hello everyone...I had the same problem but solved it by turning on the Shuffle. Then pressing and holding the Play/Pause button for at least 5 seconds until the Green light blinks Orange. Turn it off for a few seconds then turn it back on and the Green light should turn off after a few seconds. I then had to remove and reinstall the latest updater because of an error message it was giving me. Although I suspect that was because it was conflicting with an old updater. Once I got it updated, connected to my PC, iTunes picked it up and I loaded it with songs and it's working like new now. Remember to always connect the Shuffle in the off position and stop the USB device prior to disconnecting it. (For Windows users; don't know if it applies to Mac users.) Hope this helps everyone out! And sorry bout the long read! 🙂

e.n. 🙂

i could not get my ipod to produce sound no matter how many times i reset, updated, re-installed, etc. the green light stayed on and all i got was the sound of silence [thanks, simon and garfunkle!]

i am in the process of returning it for repair or replacment. the number that finally produced this option is
1-800 275-2273.

the process of returning is convoluted [taping the phone contact helps ro make sure you have all the details], but hopefully will result in my having a working ipod.

good luck to all of you [and happy holidays.]
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I have an ipod shuffle 512 mb. it works perfectly as
an flash drive, i can transfer data to my ipod, store
music, files, everything...but i cannot listen to
music. i upload the songs to my ipod with the latest
version of itunes, i eject it, and i unplug it from
my 2.0 usb port. i turn it on and the green light
turns on and as you know it should turn off after a
few seconds so i can hit the play button...but this
doesn't happen at all. i've left my ipod on for 30
mins and the green lifht was still on. i press all
the buttons but nothing happens. even when my ipod is
on and i press the battery status check, nothing
happens. What could be the problem? please answer
me!!!!

athlon xp
2000+mhz, 384 ddram, 40 gb dhh Windows XP Pro
ipod shuffle 512 mb

Have you tried to restore this iPod. If you do not know what to do then read KBase article 300701. The manual that comes with the iPod might be of assistance, too.

Have you tried to restore this iPod. If you do not know what to do then read KBase article 300701. The manual that comes with the iPod might be of assistance, too.