4 Replies Latest reply: Jul 26, 2011 8:22 AM by Mm_Chouette
ngriffin94 Level 1 Level 1 (0 points)
My iTunes was working fine until one day it wanted me to update to the latest iTunes. When i did, at the end of installation it gave me this a box saying

"The feature you are trying to use is on a network resource that is unavailable. Click "ok" to try again, or enter an alternate path to a folder containing the installation package "iTunes.msi" in the box below."

In that box it gives me 2 locations and neither of those worked so i clicked cancel and it closed. Now whenever i try and open iTunes, it says

"This action is only valid for programs that are installed".

I have tryed installing iTunes multiple times, and even tryed to uninstall it. When i tryed that, it gave me the same message as when i tryed to install it.

Please help me!!!!!!!!

Windows XP, Windows XP
  • 1. Re: iTunes cant find "iTunes.msi"
    b noir Level 9 Level 9 (71,995 points)
    "The feature you are trying to use is on a network resource that is unavailable. Click "ok" to try again, or enter an alternate path to a folder containing the installation package "iTunes.msi" in the box below."


    Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".

    Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly now?

    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)
  • 2. Re: iTunes cant find "iTunes.msi"
    Quad5Ny Level 1 Level 1 (45 points)
    If you get me the version of iTunes your using, I'll link you to the installer.

    And that way you can do a re-install of the exact same version (this will hopefully fix your error and put the msi back in the correct folder too) and then your free to uninstall/upgrade to a newer version.

    Go to C:\Program Files\iTunes > Right click on iTunes.exe > Click Properties > Go to the Details Tab > Tell Me What it says under 'File Version'

    @b noir
    That utility was not made for what your telling him to do. Microsoft pulled it for a reason.
  • 3. Re: iTunes cant find "iTunes.msi"
    Skippies Level 1 Level 1 (0 points)
    Please need some help finding a free version of msicuu2 and msi file that I am missing to be able to install new Itunes version. I did download a pay for Partologic which not happy with and it did not help with my missing msi file or help with installing Itunes.
  • 4. Re: iTunes cant find "iTunes.msi"
    Mm_Chouette Level 1 Level 1 (0 points)

    Is it possible to fix this problem without uninstalling iTunes? Many of my songs are on their last leg and I don't think that I'd be able to verify them again (and I'm out of installs on my songs only because these problems keep happening again--curse you, iTunes store).