5283 Views 4 Replies Latest reply: Jul 26, 2011 8:22 AM by Mm_Chouette
"The feature you are trying to use is on a network resource that is unavailable. Click "ok" to try again, or enter an alternate path to a folder containing the installation package "iTunes.msi" in the box below."
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)
If you get me the version of iTunes your using, I'll link you to the installer.
And that way you can do a re-install of the exact same version (this will hopefully fix your error and put the msi back in the correct folder too) and then your free to uninstall/upgrade to a newer version.
Go to C:\Program Files\iTunes > Right click on iTunes.exe > Click Properties > Go to the Details Tab > Tell Me What it says under 'File Version'
That utility was not made for what your telling him to do. Microsoft pulled it for a reason.