Previously purchased apps not showing

I am having the same problem. Some apps purchased in hard form before the store came out like the iLife Apps show as installed. Others like Aperture do not. It is almost hit or miss.

Hi, Exact same problem here. I guess this must be a known issue or?

Hi,

But iMovie (just as core an app for Apple I would have thought) shows with a price

The iMovie app available from the MAS is iMovie 11. If you have an older version of iMove installed on your Mac, you can upgrade just that component of the iLIfe suite of software. That's probably why it's showing the price.

Even if you have iMovie installed from the iLife install, that will not show under Purchases unless you purchase it from the MAS. The advantage here is that if you have GarageBand installed and you don't use it, you don't have to pay to upgrade it. You can choose to upgarde iPhoto, iMovie, etc indivdually.















Carolyn 🙂

Carolyn Samit wrote:

But iMovie (just as core an app for Apple I would have thought) shows with a price

The iMovie app available from the MAS is iMovie 11. If you have an older version of iMove installed on your Mac, you can upgrade just that component of the iLIfe suite of software. That's probably why it's showing the price.

Even if you have iMovie installed from the iLife install, that will not show under Purchases unless you purchase it from the MAS. The advantage here is that if you have GarageBand installed and you don't use it, you don't have to pay to upgrade it. You can choose to upgarde iPhoto, iMovie, etc indivdually.

iMovie 11 now does show as installed. It was purchased prior to the stores debut so it is not simply purchase in the store that does it. Aperture 3, which was purchased some months ago, does not. Both were purchased from Apple.

RealMac software sells their excellent products in the store, but they do not show up. I have contacted them and they note that it is a problem. They are moving all of their sales to the Apple store, I understand.

Two questions arise: 1) Why do some products purchase before the store show up and others do not? 2) Since the products on the store are usually less, often considerably less, will there be a way to move them into the store to get automatic upgrades in the future?

Hi,

You can ask Apple Mac App Store Customer Service here.

The MAS has only been open two weeks if that. It will take some time to work out the bugs.

More about the MAS and how to use it here.
http://discussions.apple.com/thread.jspa?threadID=2711220&tstart=50













Carolyn 🙂

It doesn't matter whether or not previously purchased apps show as "installed" in the Mac App Store - some will and some won't for whatever reason. Either way it's academic. Software not purchased through the Mac App Store is NOT upgradeable through the Mac App Store even when it DOES show as "installed."

This is a major oversight on Apple's part and botches the transition for customers and developers alike. If a developer wants to go to the App Store exclusively they can neither honor promises they may have made to their customers about free upgrades nor offer special upgrade pricing because the Mac App Store won't recognize the previous versions for upgrade purposes. In an attempt to smooth this over, many developers are taking the somewhat extreme step of drastically reducing the price of their software on the App Store to make it less painful for existing customers to "buy in." Of course, this also means that the developer loses out since they're getting a lot less money from any NEW customers purchasing for the first time via the App Store...and existing customers lose out because they have to shell out extra to purchase an app they already own.

I don't understand how it is that nobody at Apple stopped to consider this in the course of ironing out the mechanics and implementation of the App Store.

Regardless of whether an app purchased outside the MAS shows as installed, or does not show as installed in the MAS, they will not be available for update through the MAS. That is the way the MAS program works. And I am sure that this was thought through on the part of Apple, knowing they would make some folks upset with the policy.

If an app developer has made previous commitments to its customers is not an Apple issue if the developer now chooses to not honor those commitments and deal exclusively with distributing their apps through the MAS. Reputable developers are continuing to provide updates to their customers in their usual product streams.

There is a difference in an update (v1.5 to v1.6) and an upgrade (v5 to v6). Some developers may choose to continue to support minor updates to their current products through their normal streams and now the MAS, but may elect to offer all future new products and all major upgrades to an existing product exclusively through the MAS. One example of this is the developer of Pixelmator. They are continuing to offer free updates to the current app through their normal product distribution streams. However, they intend to only offer the next major upgrade to their product through the MAS. If customers elect to opt into the MAS they will have to purchase the product again, but it is being offered at a discount to the current retail price and as a further incentive to opt into the MAS, the next major upgrade will be available to MAS customers as if it were a free update.


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