Previous 1 2 Next 20 Replies Latest reply: Dec 7, 2011 4:38 PM by susanfromironton
lynton74 Level 1 Level 1 (0 points)
does anyone know if there is an issue connecting wirelessly via Netgear router with an iPad??? i have been happily connected on my Macbook Pro but my iPad wont connect at all. i am entering the correct password and it recognises the network but fails to connect everytime and its driving me mad!!
help wanted please

macbook, Mac OS X (10.6.2)
  • Rudegar Level 7 Level 7 (21,980 points)
    there are no general brand issue but some older routers with old firmware
    often have issues with newer hand-held wifi devices and updating the firmware
    available from the manufacturers page often solves those issues
  • lynton74 Level 1 Level 1 (0 points)
    thank you i was already told that and i tried to upload this but the page no longer existed when I tried too. my router is probably 3 years old, maybe a need a totally new one?
  • JimHdk Level 7 Level 7 (27,280 points)
    Netgear has made hundreds of models of routers and there are many firmware levels that have been released for those models.

    What Netgear router do you have? Do you have the latest firmware level for it? See: http://kb.netgear.com/app/home

    My iPad has never had any problems with my Netgear WGR614v10 router.
  • Ralph Landry1 Level 8 Level 8 (37,950 points)
    If your router is three years old then it is a pretty good bet it needs to have the firmware updated. The iPads are particularly sensitive to the quality of the router's adherence to the IEEE 802.11 standard, which has changed twice in the past three years. Best thing at this time would be to follow Jim's link to Netgear's site and update the firmware. Then if there is still a problem we can all talk further.
  • lynton74 Level 1 Level 1 (0 points)
    thanks again
    i have downloaded and upgraded the firmware for my router dg834g v2 however even tho my mac and my partners are back on the wireless the iPad still wont connect!!! no idea why. i took my iPad to a friends house earlier and it joined his network with no issue
  • JimHdk Level 7 Level 7 (27,280 points)
    It's difficult to say what your problem is.

    Do you have MAC filtering turned on in your router?

    Are you using DHCP in your router or statically assigned IP addresses?

    What sort of security are you running? WEP, WPA, WPA2? WPA2 is recommended.

    Have you tried Settings > General > Reset > Reset network settings and hard resetting your iPad? You might also want to power cycle your router.
  • lynton74 Level 1 Level 1 (0 points)
    thanks
    I am using wpa-psk security and a dynamic isp, DHCP is on and I have a MAC address. I have hard reset and rebooted the router.
    i know not what the problem is either, any more help appreciated before I resort too a 'genius' and the Mac store!
  • owlbio Level 1 Level 1 (0 points)
    My ipad has experienced connectivity degradation to my netgear router, wgr614 v6, progressively over time so much so that now it will no longer connect at all. In the past I have successfully connected the ipad to the router when the power cycle was interrupted. That approach no longer works neither does resetting the network settings on the ipad. I will upgrade/replace the router this weekend. It has been maddening with on-off connectivity with the ipad. best wishes in your effort to thwart the netgear issues.
  • lynton74 Level 1 Level 1 (0 points)
    thanks for the advice and insight. what i dont understand is that my business partner has an identical Netgear router and I can jump on his network when I am at his house???! password protected too
  • lynton74 Level 1 Level 1 (0 points)
    thanks for the advice and insight. what i dont understand is that my business partner has an identical Netgear router and I can jump on his network when I am at his house???! password protected too
  • JimHdk Level 7 Level 7 (27,280 points)
    lynton74 wrote:
    thanks
    I am using wpa-psk security and a dynamic isp, DHCP is on and I have a MAC address. I have hard reset and rebooted the router.
    i know not what the problem is either, any more help appreciated before I resort too a 'genius' and the Mac store!


    I am not sure what you mean by "I have a MAC address". Routers can be configured to only allow access to devices whose MAC address is in a list of permissable MAC addresses configured in the router. If you have this setup and your iPad's MAC address has not been placed in the router list then you will not be able to connect.
  • lynton74 Level 1 Level 1 (0 points)
    ah so you mean that my router needs to acknowledge my iPads MAC address? how would i do that, I cant seem to find such an option in the iPads menu? thanks
  • JimHdk Level 7 Level 7 (27,280 points)
    Have you or someone else configured your router to use MAC address filtering?

    If you have not, then you have no need to worry about the iPad MAC address.

    If you have, then you must add the ipad's MAC address to the router's list of allowed addresses. The iPad's MAC address is found in Settings > General > About > WiFi Address.
  • lynton74 Level 1 Level 1 (0 points)
    done! I have entered the iPad MAC address for my router to recognise and now I am online
    thanks a lot!
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